LoanCare, LLC

Chase R 

on BBB

5 years ago

Unwilling to give a payoff quote! Title company had tried for weeks to get a payoff quote with no success. The title company had to reach out to me so I could try, and it was a horrific experience. It takes over 6 minutes on the ***** number to even start making progress, and after that it's a gamble if you'll even get through after you've made your selections, and you can count on being placed on hold each and every time. I've been put on hold indefinitely, or hung up on. Everyone I could get on the phone would tell me some... read more

Jeremy H 

on BBB

5 years ago

These guys really are terrible... I have been in real estate for over 20 years, have had 20+ mortgages on my own properties in that time, and currently have 5. I rarely write online reviews, but these guys have earned it! I refinanced a property with ******* Mortgage who I have done several loans with and they have always been good. For some reason my most recent loan got transferred to Loan Care. These guys operate like a subprime company. I am far from subprime by the way, nearly *** ***** Every month I get statements fr... read more

Jennifer F 

on BBB

5 years ago

CUSTOMER IS NOT TOP PRIORITY! I had a small flood in my kitchen due to a water leak which causes over *** in damages. My insurance company finally released my checks with loan care on them, and I submitted them to loan cares insurance claim check center to be issued back to me for repairs. I followed the instructions of NUMEROUS different agents and submitted all receipts as I was forced to pay out of pocket for repairs to have them done quickly rather than wait through their process to get money. When I had my first inspect... read more

Sean R 

on BBB

5 years ago

I like so many other hate loancare. I am a veteran, and a first time home buyer and was with a great company united home mortgage until they sold my mortgage to loancare. They are the worst and I wish I could refinance and get away from loancare. I called yesterday because there stupid website locked me out. So I attempted to call the number provided. As always,i get the we are experiencing longer then normal wait times. It gave me an option to have a representative call me when it was my turn. Guess what no call back. There... read more

Alex S 

on BBB

5 years ago

Terrible customer service. Complete disregard of ***** laws. Customer be wary of business with this company. 

Lauren S 

on BBB

5 years ago

DO NOT USE THIS COMPANY!! Only one star because I cannot put 0 stars!!!! This loan company is the worst loan company on the planet. They are liars and thieves. They have not and will not send the payout for the house that I sold 12 days ago. Not only have I not received my check for selling my home, they also want me to pay interest on the loan for everyday they don't send the pay out. The sale was recorded 12 days ago.. IM NOT PAYING INTEREST ON A HOME THAT SOMEONE ELSE CURRENTLY OWNS AND IS LIVING IN AND HAS BEEN THIS WHOL... read more

Robert L 

on BBB

5 years ago

******* sold my loan to them last year and we finally sold our house. I'm struggling to get them to respond to my requests for final escrow analysis. My insurance company refunded *** to them and it's out there for them to return to me. They are horrible, obviously you don't have much a choice when it comes to your servicer, especially if your loan is sold. 

Derek C 

on BBB

5 years ago

I can't seem to get a straight answer from anyone I speak to with this company. I've called 5 different times regarding a delay in tax payments from my escrow- I literally received 5 different answers. This in turn screwed up a refinance I'm working out which caused me to need to update my payoff. When I ordered it via the automated system, they said it would take 24 hours- but when I spoke with a rep they said it would take 5 business days. This is a joke considering I received my previous payoff within 48 hours over a week... read more

Kyle H 

on BBB

5 years ago

LoanCare is preventing us from closing on a Coop apartment, which is resulting in financial consequences. Our attorney requested the documents ****** and ****** for closing in September, which is about 100 days ago. After 60 days, we began to call daily for the status and a plan but not a single person has been able to make progress. We've asked several times for LoanCare to sign an affidavit admitting that the "stock and lease" is lost and to remove the lien against the loan so that we could move forward with the sale. Th... read more