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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
When I opened my loan back in July no one advised me that I would have an escrow and that my property taxes will be made it from it and now to pay the bill when it comes. Well I did and now no one wants to reply back and email me updates regarding this matter. I'm due a refund and it's becoming so difficult to get when it's simple. Although I sent proof that I did. My loan was sent to these people I did choose them and had I known before hand I would've opted out of the deal because it's so shady
Business response:
Hi Dionne,please contact us at *************@loancare.net so we can assist in escalating this matter for you.
This is the worst loan servicing company EVER! Auto drafts where setup from day one. Then November 2020 came and they failed make the draft setup. I sent an email because of HIGH call volumes and received an auto generated email with a case # and stating they were closed. Received this email the next day "Thank you for contacting us! Your inquiry has been forwarded to the team of specialists experienced in resolving your issue. Our hours of operation are from Monday-Friday, 8:00 A.M.- 6:00 P.M. Eastern time. We will provide... read more
Business response:
Hello Terry If your concerns still exist, please contact us at *************@loancare.net so that we can assist you.
LoanCare has only been servicing our mortgage for 6 months now. They messed up an escrow payment so badly that I spent hours on the phone and finally had to submit a formal complaint for them to resolve the issue. They're sitting on $1700 of our money that won't be refunded til the end of 2021 now, because of the screwup. They also have us signed up for autodraft but have never actually autodrafted a payment. I've called and they've taken payment and then assured me that autodraft would work on the next cycle. NOPE. I finall... read more
Business response:
Hello, Jenni If your concerns still exist, please contact us at *************@loancare.net
I just found out that my homeowners insurance was not paid last year and I have an escrow account that should have paid my insurance. I just got a letter from the mortgage company about this year's insurance premium having lapsed as of 11/9/2020, I rec'd the letter around the 17th of Nov. I called Tuesday 12/1 and now the mortgage company is saying that I have until 12/10 to get insurance or they will. Where is my money going for insurance? They say they had to purchase insurance for me when there supposed to be paying it!!!
Business response:
Hello Mary,if you are willing, please reach out to us at *************@loancare.net so we can work towards a resolution with your insurance.
The worst CUSTOMER SERVCE! We recently (June 2020) re-financed our loan and unfortunately, LoanCare became our new mortgage company. We have been in our home over 16 years and have had several different mortgage companies, due to taking advantage of better rates. We have never missed a payment or had issue with any of the other companies. One month into our new loan, LoanCare misapplied a payment to principle and informed us that we were delinquent on our loan. And my excellent credit rating now dropped to average. I have ca... read more
Business response:
Jason,please contact us at *************@loancare.net so we can assist in escalating this matter for you.
This company has more excuses than BB has complaints . They lie, make up excuse after excuse. Basically I paid my insurance for my home LoanCare bought my mortgage and had my escrow money. The company that sold my mortgage to them never inform the insurance company so I got the bill. So I paid it in Oct 2020 it wasn't due until Nov 2020. They never remembers Ed me my money. First they just ignored me then they had to analyze my account on Dec. X XXXX. Which was a lie. Now they say they have to analyze my account on Dec.X XXX... read more
Business response:
Hello Mr. ****** please contact us at *************@loancare.net so we can assist in escalating this matter for you.
I wish I could give negative stars. The absolute worst company I have ever had to deal with. They raise escrow without informing, then charge a late fee because you made your normal payment. Had enough, used my HELOC to pay off the loan. They did everything possible to screw that up as well. I am going to look into seeing if there are enough unhappy clients to either file a class action suit or to get government officials to look into their shady business dealings.
Business response:
Hello Grace,this is not the service we strive for. Negative experiences, unfortunately, may not be eliminated altogether but will be addressed when they occur. You're welcome to send your concerns to *************@loancare.net so that we can further assist.
Inconsiderate, ignorant crooks. Stealing ****** from us. If I could give 0 stars I would
Business response:
******* please contact us at *************@loancare.net so we can assist in researching this matter for you.
Absolutely the worst customer service I've ever encountered in any industry. Super shady and incompetent. We refinanced our mortgage to a credit union that will retain the servicing, just to get away from Loancare.
Business response:
Hello Hanna,Thanks so much for your review. We try to make sure that all of our customers have great experiences. It's clear we didn't accomplish this, so we'd like to apologize. If you have anything additional you would like to discuss please contact us at *************@loancare.net.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,423 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is closed now. It will open on Monday at 8:00 a.m.