LoanCare, LLC

Austin G 

on BBB

5 years ago

They bought our loan from us earlier this year. I have two big problems with them besides the fact they are very hard to talk to on the phone. The first is that they won't let me submit an appraisal on my home until we own *** of it, but I wouldn't need to do it at that point. I need to do it now, but they won't let me because "it's a rule". The second problem is they only accept one automated payment a month for free without charging fees. I can't pay multiple times a month or pay online or on the phone normally without a... read more

Leonard 

on BBB

5 years ago

Why do other mortgage companies sell our accounts to these crooks? I am still waiting for my escrow refund which was supposed to help pay for my daughter's Christmas gift. Normally LoanCare would have pain the property tax bill on or before November 26th. But since I was rated 100% disabled veteran as of last August, I have no property tax that is due. LoanCare still has several thousand of my escrow over payment yet tells me that I did owe the same property tax amount that I paid last year. I contacted my county tax office ... read more

Laura W 

on BBB

5 years ago

Absolutely the worst loan company around. Upped my mortgage payment due to taxes, understandable, but did not notify me of the hire payment. Their technology is far behind competitors. Their customer service is horrible. Refinanced and my refi company had trouble getting the pay off amount from them and I had to get involved. Then they did not provide a wire pay off option requiring a check to be sent and then charging my mortgage the same day they received the full loan pay off. Then refused to do any other form of refund b... read more

B. Dolan 

on BBB

5 years ago

I have an insurance claim check that was sent to me. I endorsed it and sent it into Loancare for their endorsement. Their process and customer service model is broke and deliberately frustrating. It takes no less then 8 minutes to get a real person on the phone. You have to call an 800 number only. They will only accept documents via website upload and it takes 2 business days to process. I have spent no less then 6 hours on the phone with a multitude of reps - all of which assured me that they were working to resolve my iss... read more

Bamagirl 

on BBB

5 years ago

I would give them a negative number if I could. We have been dealing with them for about six months now. During covid we done a 6-month forbearance on our Mortgage and have been following all the procedures and rules and paperwork just as we should but they have steadily called us on a daily basis multiple times a day. Even on days after we had already called and checked in and told him what we were doing they would still call oblivious of the previous phone calls. Obviously no one's putting in any notes in the computer or w... read more

Derrick W 

on BBB

5 years ago

The day my loan was sold to this entity was the worst thing ever. As a disabled vet as they don't process my paperwork for my tax exemption and they lie about it being taken care of since August; it is now December. They keep taking my money and keep telling me that the next month this will be settled. I am all for a class action lawsuit let's band together and bring down this this this fraudulent business! Do not reply to my posting Loan"don't care". You should be ashamed of yourself and there has got to be a way for consum... read more

Dionne F 

on BBB

5 years ago

When I opened my loan back in July no one advised me that I would have an escrow and that my property taxes will be made it from it and now to pay the bill when it comes. Well I did and now no one wants to reply back and email me updates regarding this matter. I'm due a refund and it's becoming so difficult to get when it's simple. Although I sent proof that I did. My loan was sent to these people I did choose them and had I known before hand I would've opted out of the deal because it's so shady 

Terry S 

on BBB

5 years ago

This is the worst loan servicing company EVER! Auto drafts where setup from day one. Then November 2020 came and they failed make the draft setup. I sent an email because of HIGH call volumes and received an auto generated email with a case # and stating they were closed. Received this email the next day "Thank you for contacting us! Your inquiry has been forwarded to the team of specialists experienced in resolving your issue. Our hours of operation are from Monday-Friday, 8:00 A.M.- 6:00 P.M. Eastern time. We will provide... read more

JLK 

on BBB

5 years ago

LoanCare has only been servicing our mortgage for 6 months now. They messed up an escrow payment so badly that I spent hours on the phone and finally had to submit a formal complaint for them to resolve the issue. They're sitting on $1700 of our money that won't be refunded til the end of 2021 now, because of the screwup. They also have us signed up for autodraft but have never actually autodrafted a payment. I've called and they've taken payment and then assured me that autodraft would work on the next cycle. NOPE. I finall... read more