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LoanCare, LLC
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I just found out that my homeowners insurance was not paid last year and I have an escrow account that should have paid my insurance. I just got a letter from the mortgage company about this year's insurance premium having lapsed as of 11/9/2020, I rec'd the letter around the 17th of Nov. I called Tuesday 12/1 and now the mortgage company is saying that I have until 12/10 to get insurance or they will. Where is my money going for insurance? They say they had to purchase insurance for me when there supposed to be paying it!!!
Business response:
Hello Mary,if you are willing, please reach out to us at *************@loancare.net so we can work towards a resolution with your insurance.
The worst CUSTOMER SERVCE! We recently (June 2020) re-financed our loan and unfortunately, LoanCare became our new mortgage company. We have been in our home over 16 years and have had several different mortgage companies, due to taking advantage of better rates. We have never missed a payment or had issue with any of the other companies. One month into our new loan, LoanCare misapplied a payment to principle and informed us that we were delinquent on our loan. And my excellent credit rating now dropped to average. I have ca... read more
Business response:
Jason,please contact us at *************@loancare.net so we can assist in escalating this matter for you.
This company has more excuses than BB has complaints . They lie, make up excuse after excuse. Basically I paid my insurance for my home LoanCare bought my mortgage and had my escrow money. The company that sold my mortgage to them never inform the insurance company so I got the bill. So I paid it in Oct 2020 it wasn't due until Nov 2020. They never remembers Ed me my money. First they just ignored me then they had to analyze my account on Dec. X XXXX. Which was a lie. Now they say they have to analyze my account on Dec.X XXX... read more
Business response:
Hello Mr. ****** please contact us at *************@loancare.net so we can assist in escalating this matter for you.
I wish I could give negative stars. The absolute worst company I have ever had to deal with. They raise escrow without informing, then charge a late fee because you made your normal payment. Had enough, used my HELOC to pay off the loan. They did everything possible to screw that up as well. I am going to look into seeing if there are enough unhappy clients to either file a class action suit or to get government officials to look into their shady business dealings.
Business response:
Hello Grace,this is not the service we strive for. Negative experiences, unfortunately, may not be eliminated altogether but will be addressed when they occur. You're welcome to send your concerns to *************@loancare.net so that we can further assist.
Inconsiderate, ignorant crooks. Stealing ****** from us. If I could give 0 stars I would
Business response:
******* please contact us at *************@loancare.net so we can assist in researching this matter for you.
Absolutely the worst customer service I've ever encountered in any industry. Super shady and incompetent. We refinanced our mortgage to a credit union that will retain the servicing, just to get away from Loancare.
Business response:
Hello Hanna,Thanks so much for your review. We try to make sure that all of our customers have great experiences. It's clear we didn't accomplish this, so we'd like to apologize. If you have anything additional you would like to discuss please contact us at *************@loancare.net.
Good afternoon, On September 13,2020 my house burnt to the ground. After waiting almost a month for the insurance company to do what they needed to do , we finally received our check. We filled out all the necessary documents and got a tracking number for our check. I payed *** on November 3,2020 to overnight it to loan care , we were told by numerous representatives to send it to the Virginia branch so we did. A few days go by my husband calls to find out that Virginia had the check but they would mail it to South Carolina ... read more
Business response:
Hello ********* please reach out to us at *************@loancare.net so we can assist in escalating your insurance concern for you..
Ever since my loan was sold to this company 2 years ago, we have had nothing but headaches with them. Their customer service is horrendous, their website was built by a 2 year old, (no offense to toddlers everywhere), and don't even try to get your insurance claim pushed through with them...........6 months, yup......and once again they cannot find my paperwork.
Business response:
Roxanne,Please reach out to us at *************@loancare.net so we can escalate your concerns.
I contacted Loancare on November 10, 2020 in order to request to have autopay removed from my account. I distinctly remember speaking with the representative regarding options on how I can pay myself when autopay is removed. I was told that I have until the 15th of the month (sometimes the 16th, depending on if it falls on a weekend) in order to make a payment with no late-fee. I was told before the call ended on November 10, 2020 that I had been removed from autopay. Fast forward to today, November 30, 2020, I decided to co... read more
Business response:
Hello Dillan, thanks for bringing you experience to our attention. While we typically pride ourselves on doing everything we can to make our customers happy, it's clear that we fell short here. I want to make sure that you get the attention you deserve as a valued ********. Please reach out to us by email at *************@loancare.net so that we can further assist.
Frequently asked questions about LoanCare, LLC
How is LoanCare, LLC rated?
LoanCare, LLC has a 1.3 star rating with 1,432 reviews.
When is LoanCare, LLC open?
LoanCare, LLC is open now. It will close at 10:00 p.m.