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LOOK Dine-In Cinemas
- Movie Theater
- Dobbs Ferry, NY
About this business
Location details
1 Hamilton St, Dobbs Ferry, NY, 10522, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 10:30 p.m. | |
| Tue | 12:00 p.m. to 10:30 p.m. | |
| Wed | 12:00 p.m. to 10:30 p.m. | |
| Thu | 12:00 p.m. to 10:30 p.m. | |
| Fri | 12:00 p.m. to 10:30 p.m. | |
| Sat | 12:00 p.m. to 10:30 p.m. | |
| Sun | 12:00 p.m. to 10:30 p.m. |
Went for a movie in the middle of the day and out of food items already. Bathrooms are an absolute disgrace. Back to 2 Stars.
Business response:
Thank you for the review highlighting what needs to be improved. We will pass this along to our facilities team to review.
Ordered lemonade and popcorn, drinks came, then they had to go buy the popcorn from shoprite and it came about 10 mins left in the movie. Movie was trash wasnt their fault though. IPic was better when it was here
Business response:
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your recent visit to our theater. We're sorry to hear that there was a delay in receiving your popcorn. It is not our intention to disrupt your movie-watching experience, and we understand how frustrating it can be to receive a food item late. We apologize for the inconvenience caused by this delay and any resulting disappointment. We strive to ensure that all food and beverage items are readily available for our customer... read more
This theater has gone down hill fast. Floors in the lobby are disgusting and sticky. The service is slow. The theaters aren't properly air conditioned. The clientele is obnoxious, and there is no staff around to deal with unruly people or anything else for that matter.
Business response:
We appreciate your feedback regarding your recent experiences at our theater. Maintaining cleanliness is a top priority for us, and we acknowledge that we have fallen short in this area. We will address this issue promptly by implementing more rigorous cleaning procedures and increasing the frequency of floor maintenance to ensure a more hygienic and comfortable environment for our guests. We will assess our staffing levels and training programs to ensure that our team members are equipped to provide prompt and attentive ser... read more
I'd give a zero if I could. My son attended a movie last night for a birthday party, and despite being assured that his food was safe for his shellfish allergy, he ended up getting really sick and having a reaction. (he's since recovered) The reason I'd give a zero is that despite multiple calls, contacts via social media, and emails to the person our friend booked her party with, we've heard nothing back. Next stop BBB. Update. Anna- you're the first and only person to respond. I've left several voice mails and messa... read more
Business response:
We are deeply sorry to hear about your recent experience at our theater. We strive to provide exceptional service and create a memorable experience for our guests, and we apologize for falling short of your expectations. Our team is currently reviewing our processes and will take steps to ensure that this does not happen again in the future. Our managers have already reached out to you, but please feel free to reach out to us at guest.services@lookcinemas.com as well.
I was disappointed by the state of the womens bathroom. There was no toilet paper where it should have been, instead the floors were sticky with strips of toilet paper scattered. One of the toilets had not been flushed, the others had toilet paper bubbling out of the them. Why does such an establishment that boasts "dine-in" service and looks otherwise up to its name have such poorly maintained bathrooms?
Business response:
We are deeply sorry to hear about your recent experience at our theater. We strive to provide exceptional service and create a memorable experience for our guests, and we apologize for falling short of your expectations. Our team is currently reviewing our processes and will take steps to ensure that this does not happen again in the future. Please feel free to reach out to us at guest.services@lookcinemas.com about your experience.
Bathroom has no signs that toilets were broken. Yo flush and water goes everywhere. Tell man at front they send a kid in. Water all over mast as hell. Spend good money for this. Give me a break!!!
Business response:
We are deeply sorry to hear about your recent experience at our theater. We strive to provide exceptional service and create a memorable experience for our guests, and we apologize for falling short of your expectations. Our team is currently reviewing our processes and will take steps to ensure that this does not happen again in the future. Please feel free to reach out to us at guest.services@lookcinemas.com to receive some complimentary guest passes.
Horrible quality food, slow service. My friends and myself had to complain multiple times to get our food, and I simply never received mine. This isn't a one time occurrence, with consistent poor service and food quality.
Business response:
We are deeply sorry to hear about your recent experience at our theater. We strive to provide exceptional service and create a memorable experience for our guests, and we apologize for falling short of your expectations. Our team is currently reviewing our processes and will take steps to ensure that this does not happen again in the future. Please feel free to reach out to us at guest.services@lookcinemas.com about your experience!
Although the concept of dine-in theatre is great. The execution at this facility is an epic fail. The theater itself is very comfortable with great seating. Perhaps that is what they should focus on and forget the dine-in part. Went to a Saturday show was allowed to order food only to be told 30 minutes after waiting that the kitchen was closed. Focus on movies your ratings would be through the roof
Business response:
We appreciate you taking the time to reach out to us Michele! I apologize for the issues you faced during your recent visit. It is not our intent to have anyone’s experience ruined and again apologize that we were not able to accommodate. I will forward this information to our management team here at LOOK Cinemas.
If you plan on going to this theater DONT, the customer service is horrible, i visited the theater on Saturday to see the movie scream, i ordered nachos which took over an hour to be served to me, eventually i had to leave my seat to speak with the manager, there was garbage everywhere the bathrooms were disgusting. For the amount of money you spend at this theater you would think the service is great, but it's the opposite.
Business response:
Thank you for your review and feedback! It is not our intent to have anyone’s experience ruined and I apologize that we were not able to accommodate. I will forward this information to our management team here at LOOK Cinemas. Please feel free to reach out to us at guest.services@lookcinemas.com about your experience!
Frequently asked questions about LOOK Dine-In Cinemas
How is LOOK Dine-In Cinemas rated?
LOOK Dine-In Cinemas has a 3.6 star rating with 1,856 reviews.
When is LOOK Dine-In Cinemas open?
LOOK Dine-In Cinemas is open now. It will close at 10:30 p.m.