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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Heard this was popular in South Korea and when it came to the states, we had to give them a try. We didn't want to come when it first open due to the fact that it was going to be very crowded and we didn't want to wait hours to try a burger. So we waited a couple of months for the hype to die down before we decided to come. The restaurant is nice and clean. They have an ordering kiosk if you prefer not to order from the counter. Ordering was easy from the kiosk. We ordered four different burgers to try. 1. Bulgogi De... read more
Business response:
Hi, Ben. We are thrilled to learn that you had a positive experience with us!
Visited on a weekday afternoon. The place was clean and not busy. We ordered via kiosk and waited about 10 mins for our order to be ready. We opted to try the onion flavored shake it fries- the onion flavoring tasted very artificial and tasted too sweet - 2/5 The shrimp burger 4/5: pretty good, tasted like real shrimp. A bit salty Bulgogi burger 3/5: new unique flavor and patty tasted freshly cooked. A bit salty imo
Business response:
Your review is appreciated, Jann! We're glad you found our restaurant clean and appreciated the fresh preparation of our bulgogi burger and the real shrimp taste in our shrimp burger. We understand your concerns about the artificial sweetness in our onion shake it fries and the saltiness of some items - this feedback helps us improve our flavoring and seasoning. We'll work hard to make sure your next visit is better.
3.5/5! The shrimp and bulgogi burgers are good when fresh, though I do like the shrimp one more since its not as sweet. The shaken fries are also pretty good. Service has just been a bit slow each time I came so be prepared to potentially wait.
Business response:
Thank you for sharing your experience with us, Sarah! We're glad you enjoyed our shrimp and bulgogi burgers when fresh, and that you found our shaken fries pretty good. We understand your concern about the slower service during your visits, and we're committed to improving our speed while maintaining the quality you appreciate. We hope to welcome you back soon for a quicker and even better experience.
Honestly... my only complaint is that the food seems a bit too salty. But otherwise, I was pleasantly surprised! The flavors are good, the ambiance is cute. It's definitely a nice change from the standard fast food options. Portions are pretty large; the fries and burger were huge for me! I wasn't able to finish both.
Business response:
Hi, Tushita. Thank you so much for leaving us a stellar review!
Bulgogi burger definitely exceeded my expectation. The sauce is a unique take on burgers
Business response:
Hi, Isaac. Your feedback is highly appreciated. Thank you for the review!
Service is fast and reliable, the ambiance is good but usually the music is very loud inside. The food is great , not only in quality but in flavor. Portions are good and reasonable for the price.
Business response:
Hi, Martha. We appreciate the kind words and are glad we could provide you with a positive experience!
Mixed bag overall. The staff were genuinely kind and the kiosk made ordering easy, but the wait time felt more like a gourmet burger spot than a quick bite. A little disappointed after the long wait as both the bulgogi and shrimp burgers were a miss with the kids while the fries (with the onion or cheese powder packet to add + shake) were the only real win.
Business response:
Thank you for taking the time to provide feedback, Tim. We truly appreciate your honesty about the mixed experience at LOTTERIA Fullerton. We understand your disappointment with the longer wait time and that the bulgogi and shrimp burgers didn't meet expectations for your kids, though we're glad the staff's kindness and easy kiosk ordering made a positive impression, along with the fries with seasoning packets. We're committed to improving both our service speed and ensuring our burgers deliver the quality experience you des... read more
The food is amazing. I have no complaints on that end, but I took a couple of stars off because the place is so cold you can't eat comfortably unless you have a thick coat on. They keep the A/C at full blast. The food gets cold faster too. They really need to lower it a bit so you can have an enjoyable experience.
Business response:
Thank you for your honesty about your experience at LOTTERIA Fullerton. We understand how frustrating it must be to have amazing food but not be able to enjoy it comfortably because of the cold temperature. You're absolutely right that the air conditioning being too high affects both your comfort and how quickly the food cools down. We'll definitely look into adjusting the temperature to create a more enjoyable dining environment. We hope to welcome you back soon for a much more comfortable experience.
Food was okay. Bulgogi burger is a bit sweet for me but kids love it Shrimp burger is good and the shrimp patty was thicker than what I had years ago hahaha Service is friendly. You can order from Kiosk or in person. Smaller dining area but clean and spacious I wouldnt really go back unless my child asks for it.
Business response:
Hi, Minsun. Thanks for taking the time to share your positive experience. We truly appreciate it!
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.7 star rating with 715 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is closed now. It will open at 10:00 a.m.