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LOTTERIA Fullerton
- Fast Food
- Fullerton, CA
About this business
Location details
150 W Orangethorpe Ave, Fullerton, CA, 92832, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 10:00 p.m. | |
| Tue | 10:00 a.m. to 10:00 p.m. | |
| Wed | 10:00 a.m. to 10:00 p.m. | |
| Thu | 10:00 a.m. to 10:00 p.m. | |
| Fri | 10:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 10:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
My previous review was solely based on wait time. Now that I tried it, I am updating my review based on food and experience. Decided to get their shrimp burger and bibimbap burger. Initially, I thought it was a bit pricey but after having tried it, I would say it's worth the price because of its large portion. Food came out pretty quickly and was very impressed by the speed. Customer service wasn't really there. You order using the kiosk. I knew what to order because I was familiar with the menu so no problem for me. Howev... read more
Business response:
Hi Grace, I’m really sorry to hear about your experience. We appreciate your feedback and understand your concerns regarding the wait times. Please feel free to reach out directly with more details so we can address this issue. Thank you for sharing your thoughts.
Lotteria sounded pretty solid but when you get there, the available food choices are limited. I got the shrimp and bulgogi one, but shrimp tasted better. Lines are not packed anymore, and you can order within 5-10 minutes
Business response:
Hi, Robin. We are thrilled to learn that you had a positive experience with us!
Got the Shrimp Burger and the Fries with Cheese Powder. Would give the shrimp burger a 3.5/5. It's a good burger but had no wow factor that would convince me to be happy with how much it cost. The fries with cheese powder was great! Reminded me of potato corner at the mall. Service was great for me! The cashier was really sweet and always smiled. I went this past Wednesday night. 4/5 rating for service. Ambiance was a low 2.5/5 mainly for the front cleanliness and restroom cleanliness.
Business response:
We highly appreciate for detailed feedback you provided, and we acknowledge those based on your experience at LOTTERIA Fullerton. We are gratified to learn that you found our fries with cheese powder to your liking and that our cashier provided amiable service. However, we regret that the cleanliness of our front area and restrooms did not meet your standards. Furthermore, we acknowledge your concerns regarding the value of the shrimp burger. We are committed to addressing these issues and ensuring a more satisfactory experi... read more
I had to wait until the hype died down a bit to even attempt this place. The lines were HOURS long up to a month after opening, and I guess people learned what Koreans in South Korea already knew: this place is no different than any burger joint we already have here in SoCal. Now, I do admit their Shrimp Burger was tasty, but the two times I have been here the actual bun had been cold. Its like they took it out of the bag and just prepped it like that, no pit stop at any grill. The Bulgogi Burger did have a tiny bit more fla... read more
Business response:
Thank you for your feedback, Sophie. We acknowledge your concerns regarding the temperature of the buns and appreciate your candor regarding wait times and pricing. We are sorry to hear that the buns were not adequately warmed during your visits, as we recognize their impact on the overall dining experience. We are pleased that you enjoyed the flavor of the Shrimp Burger and found the Bulgogi Burger to be satisfactory. We are committed to ensuring that our preparation standards align with your expectations during future visi... read more
The Lotteria shrimp burger is having a crispy, firm breaded shrimp patty and a tasty sauce, often compared to a mix of tartar and Thousand Island dressing with a good texture. Great food!!
Business response:
Hi, Joon. Your feedback is highly appreciated. Thank you for the review!
I've been told this is the Korean version of a McDonald's for fast food and they're not wrong. This place was packed on a Sunday at 10:3o am and the only location. Location: On Orangethorpe and Harbor Blvd and sharing the same lot as other stores in a large shopping center. Parking is shared so beware you might have to walk. This place opened to great fan fare about 3 months ago and it still seems popular with the asian crowd, although I've never heard of them until now. Food: I got the shrimp and bulgogi burger combo (... read more
Business response:
We appreciate you sharing your experience and providing detailed feedback regarding your recent visit to LOTTERIA Fullerton. We acknowledge your candid observations concerning the food quality, specifically the consistency of the beef patty in the shrimp and bulgogi burger combinations. We also understand your concerns regarding the congestion and parking difficulties. Your comments on service efficiency and comparisons to other fast-food establishments are valuable in helping us assess areas for improvement. We hope to have... read more
I recently visited the newly opened Lotteria in the U.S., and it was definitely better than when I tried it right after opening. The Shrimp Burger was especially satisfying. The vegetables felt fresher and more plentiful, and the bun seemed a bit larger, which made the overall bite more enjoyable. The shrimp flavor was stronger too, which I really liked. I was also pleasantly surprised by the French fries. They stayed crispy all the way to the last bite, and the seasoning had a nice sweet-and-salty balance with that bold A... read more
Business response:
Hi, Beom. Thank you so much for leaving us a stellar review!
The shrimp burger is crispy, mildly savory, and has real pieces of shrimp in the patty. The creamy sauce pairs well and keeps it from feeling dry. Sometimes the bun-to-patty ratio feels a bit off, and seasoning can vary, but overall it's a unique and tasty fast-food option that's worth trying at least once.
Business response:
Hi, Rachel. We appreciate the kind words and are glad we could provide you with a positive experience!
I recently tried the shrimp burger and French fries at Lotte Burger, and I was pleasantly surprised. The shrimp burger was genuinely good--the shrimp pieces were real and distinct, not just a blended patty, and I could actually taste two whole shrimp in each bite. The lettuce was fresh and added a nice crunch that balanced well with the flavor of the shrimp. The French fries were also a standout. They were perfectly crunchy and crisp on the outside, while staying soft and fluffy on the inside--exactly how fries should be. ... read more
Business response:
Hi, H. Thanks for taking the time to share your positive experience. We truly appreciate it!
Frequently asked questions about LOTTERIA Fullerton
How is LOTTERIA Fullerton rated?
LOTTERIA Fullerton has a 3.5 star rating with 538 reviews.
When is LOTTERIA Fullerton open?
LOTTERIA Fullerton is open now. It will close at 10:00 p.m.