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LPI Inc.
- Manufacturing
- Johnson City, TN
About this business
Location details
506 Twin Oaks Dr, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased a Tuff Spa in Sept 2023. I had previously owned a Tuff Spa in the past but was purchased when Tuff Spa was owned by a Phoenix Co. Never had any issue. So didn't even think to check BBB reviews on LPI Inc. out of Johnson City, Tennessee, who now ownes Tuff Spa. We have had NOTHING but problems with these people. Just like the other bad reviews they bait and switch, they LIE, they blame the customer, they definitely don't care. LPI has now told us via email they are done with us, that our case is closed. This came... read more
Business response:
We were quick in our responsiveness to the warranty claim. Two full Tuff covers were shipped and made available to you for replacement. We admit the color was incorrect for the first, but we remedied that mistake. The replacement cover (both actually) was refused and as such the work was not completed. We still offer this solution, but there is not a factual blunder to remedy.
Do not use this company to purchase a hot tub. They are unbelievably poor in service. Once purchased the seals failed. They sent me new seals but I had to have installed. Then the outside paneling failed. They sent me new paneling and I must install or pay to have installed. This is what they call their “ warranty”. I never give bad reviews but in this case I am. Do not purchase from them.
Business response:
Please see the following excerpt from the Catalina Luxury Warranty: "Cabinet panels and corners are warranted to be free from defects in materials and workmanship for one (1) year from the original date of purchase. Normal wear, fading and weathering of the finish occurs naturally over time and is not considered a defect. This warranty does not cover damage or discoloration caused by use of unapproved cleaners, damaged caused by mishandling, over tightening screws, and improperly installing a cover lift, including inadequate... read more
DO NOT BUY FROM HERE!! Please take the time to do reviews, They lie on their website about their pricing. they say one price for in house and another for pay now and then try to charge you the in-house financing price when you go to pay. The sales people are soooo rude. The customer service number I called is rude too and a long wait. They keep bragging about how they take pride in their work, but they produce junk. Buy from somewhere else if you can so you can actually enjoy your hot tub and not be miserable and full of reg... read more
Business response:
WF Outdoor Solutions is a financing program and would be subject to the financed pricing. While we apologize for what appears to be a negative encounter, an interaction is not rude/unpleasant because the two parties are not in agreeance. You had tried to purchase from AQL a year ago and had similar "problems"- this time it was under someone else's name. We do take pride in our products and team. Thousands of units are made yearly and less than one percent of our interactions result in negative reviews. We wish you well in yo... read more
I bought a TT650 that was delivered in August 2023. I deeply regret my choice, should looked at their reviews, spent a bit more money and picked a brand that actually stands by their warranty. Have been waiting for over 2 months to get a defective pump replaced. I have made countless phone calls to LPI, and while on endless hold they try to sell me a golf cart or sunbed, as if! It is a joke. They took almost two weeks from my first complaint to ask for proof that my licensed electrical contractor did the wiring correctly, wh... read more
Business response:
We apologize for the frustration you have been experiencing. We do stand by our warranty as evidenced by the continued assistance you are receiving. This would include the component enroute with an estimated delivery date of 2/17/24, per FedEx tracking: ************* The technician should be scheduling with you shortly, if they have not already. We are eager to resolve this matter, so that you can go back to enjoying your spa!
Problems started the day we bought it . Never again 10,000 for a piece of junk. Customer service is unprofessional and no help . Jets rusted and broke . Pump went out leaks everywhere due to poor workmanship every again
Business response:
The warranty has been honored as written during the course of your ownership. The leak and pump were repaired in 12/2023. Unfortunately, the minor components and jet warranty are for one year.
I really wish I'd spent a little extra for a Jacuzzi brand. I bought the 8k hot tub a year ago, and it started leaking before my year warranty was up. I called and submitted requests on their website for help, and about three weeks later, I received an email asking for pictures of the hot tub leaking. The moment it began leaking, I turned it off, and it stopped leaking, so I assumed the leak was from one of the many jets. I started it back up and waited 30 minutes, then took pictures of where the leaking began. I then called... read more
Business response:
A representative will be reaching out to you shortly concerning a new case. Audio and Video components are listed as a 90 day warranty. However, as this was caused by the leak, we will be covering the components and work order. Additionally, we will replace the O rings while on site for the audio as a courtesy.
We bought out tub from the state fair 31/2 years ago.We received it approximately 6 months later which the casing was damaged in transit.Took pictures sent to company and they avoided the issue ever since!Multiple phone calls emails resenting pics.NOTHING EVER DONE TO RESOLVE BUT A BUNCH OF EXCUSES!!WORST customer service ever!!Will never endorse this company!
Business response:
A representative will be reaching out to you shortly, but we will be providing replacement panels. We apologize for the frustration and inconvenience experienced.
I have dealt with a lot of different companies in the 63 years. I’ve been on this planet, but I can unequivocably tell you that Aqua, Spas and LPI have been the worst experience I have ever encountered originally the spa was supposed to be delivered 45 days after purchase, it took over three months to receive the Spa Having a delivered so late minimize the time I was able to use it as living in Phoenix the temperatures got to the point where getting into a hot tub wasn’t viable. After having used the hot tub three times beca... read more
I am so thankful that I ended up getting out of this deal. If you go to a reputable dealer who is familiar with Catalina, they will tell you that they once loved selling this product but when this company bought them, it has gone downhill. The dealer we bought from will no longer sell or back their product. They have no integrity and only lie. My experience was a nightmare from working with the bait and switch salesman to getting responses and help from the warehouse. Worst communication I have ever experienced from a compan... read more
Business response:
We would have hoped in the last 18 months (since our last interaction) you would be enjoying your purchase from a different company. You were refunded your deposit while waiting for delivery, refused to accept your unit that was made available to you, cancelled the order, and then tried to pursue our company for profit after modifying your property to house a unit you specifically ordered. We wish you well.
Frequently asked questions about LPI Inc.
How is LPI Inc. rated?
LPI Inc. has a 3.9 star rating with 1,407 reviews.
When is LPI Inc. open?
LPI Inc. is closed now. It will open tomorrow at 9:00 a.m.