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Lumio
- Solar Installation
- Lehi, UT
About this business
Location details
1550 Digital Dr, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Lumio **** called one of my clients knowing they had permits for solar pending with my company. Client was surprised and annoyed at shiftiness as they offered to do the job that wed set up. This kind of desperate and classless tactic has no place in the industry and its sad that such a company exists. Their work is shoddy and they annoy and ****** would be customers. Run from this shady company
Business response:
Hi ******, thanks for reaching out. We understand your frustration and while it may seem like every representative has this same problem, its really only a small percentage of our total sales representatives which is why were tackling it on a case by case basis. All representatives are required to go through the same training and weekly retraining meetings. If you have additional details that would help us identify this specific representative so we can identify and provide retraining, please email **************************... read more
Worst company I ever dealt with from sales person on been trying for 2 months still the solar panels not up and running. Been on phone with people several times I wish I never would of got them now. I dont recommend this company at all to anyone look elsewhere. I will be getting a lawyer and go from there .
Business response:
Hi ******, thank you for bringing this to our attention and we apologize for the inconvenience. Lumio's customer care team has reached out to you to help resolve your concerns and offered to reimburse your first loan payment. We hope you will trust our ongoing commitment to care for our customers.
All of our friends, co-workers and neighbors started the process after us with other companies and have there solar up and running and no electric bills. We had to take several days off of work due to installers not having the needed supplies. Our process started in June, payments begin this month, September and still no solar and still paying for our electric bill. Avoid this company, formerly known as AKE, or whatever name they change to next.
Business response:
*****, thank you for reaching out. Lumio appreciates feedback like yours as we are constantly looking to improve our customer experience!
Buyer and employees beware. This company thrives on lip service and when you follow up with evidence they ghost you. Our family is the buyer and the employee of our sale. They have an excuse for everything but months later nobody has been paid and no solar power. Ill keep it short because I can see the person who rebutted to the previous complaints is great at pretending youre at fault u til the complainer says I have all my evidence then they say call corporate which is a joke because they then refer you back to the adminis... read more
Business response:
Hi *****, we understand your frustration and would like to connect with you to resolve your concerns. Our team has made attempts to contact you with no luck and have left a voicemail with no call back. Please reach out to them and someone will be able to assist you.
Lumio in ********** has been a huge disappointment. They are based out of ******** near ******* and I am in ******************* about 30 min North of *******. My location was not an issue when it came to getting my business but now that Im a customer I cant get any help in a timely manner because of how far I live. I was told if my equipment failed they would know before I would, because it would alert their monitoring center. Well I havent been producing electricity since early July and its now Sept 1st. (Peak energy produc... read more
Business response:
Hi ******, thanks for reaching out and working with our customer care team. Your system has been scheduled for inspection for September 19 to address any issues its having. Please let our customer care team know if there is anything else we can do for you.
A sales person after being denied a sale becomes aggressive. I asked him to remove himself from my property and he kept asking me what my problem was using hand gestures as he kept talking. I asked him again to remove himself from my property. He kept talking as he walked away. I stated to him you are gangster and to never step foot on my property again. I will call the police if I see this person on my property again!
Business response:
Hi *******, thanks for bringing this to our attention. Lumio doesnt tolerate any behavior like this and we will be investigating. Unfortunately the details here are limited in helping us identify this individual. If there are any additional details that *** help us, please email ****************************************
We have been hustled. Its been 4 months since our solar panels have been installed and we still havent gotten any power from them. Weve paid for 4 months of the panels. We were told wed get a refund for those payments but have received nothing. Lumio keeps scheduling appointments with us but they havent shown up to any in the last 3 months. Im not sure if I should just file a police report or a law suit against the company at this point because Id like to get my roof fixed, my solar panels working, and a refund for the month... read more
Business response:
Hi ****, our customer care team has been in contact with you and are working to get your system operational. Reimbursement for your loan payment has been issued and our team is working to get your system to PTO. Please continue working with them to get your system fully operational.
Worst company ,stay away from them,they installed my solar panels 4 months ago and they are still not active because they do not know what they are doing,I am paying my electric bill and the solar panels billl
Business response:
Hi *********, our customer care team wants to connect to resolve your concerns but havent been able to get ahold of you. They left you an email with details of how to connect with them. Please call back or email *************************************** and someone will be able to assist you.
So far working with Lumio has been a nightmare! The personnel are polite and professional however they showed up without the correct materials to finish the electrical. We rescheduled that portion and on the scheduled date the power company shut off the power and Lumio never showed up. I am now on our third visit with Lumio, the power company has been sitting outside for an hour and the Lumio electrician is no where to be found.On top of this they caused damage to the house and every time I call to find out what the repair p... read more
Business response:
******, thank you for bringing your concerns to our attention. Our team has worked to resolve these concerns and believes that gutter repairs have been made. Please reach out if there are additional concerns that need to be addressed.
Frequently asked questions about Lumio
How is Lumio rated?
Lumio has a 3.3 star rating with 1,438 reviews.
When is Lumio open?
Lumio is closed now. It will open at 8:00 a.m.