Madison Reed Hair Color Bar Flatiron

Sarah M. 

on Yelp

5 years ago

After debating for quite some time about trying a balayage hair style, I was very excited to go to my first appointment at Madison reed. My excitement quickly went away even before I went into the salon. Before I even got into the Salon, I had to wait outside for about 10 minutes in the heat- I know! It's not really their fault since everything that has been going on. But what I observed was a little concerning. For starters, my temperature was NOT taken, nor was I offered any sort of hand sanitizer or to wash my hand... read more

Ana B. 

on Yelp

6 years ago

I've been using this service for maybe 2 years. Stopped during Christmas when my wallet was stolen and customer service was completely inefficient and demontrated zero empathy in fixing problem with Amazon pay. My new credit card was working with ALL Amazon accounts but Madison-Reed. The only answer from the company was for me to share my new card on the system. There is a reason why I don't do that with every service/product I use/but on the internet. Security. Instead of sympathize, your customer service attendants had bee... read more

Fontana M. 

on Yelp

6 years ago

Feels more like a factory then a salon. It took a while for my color is to get the color right had to sit through two different dying sessions to cover my gray. Well I think the color it's self is good quality, I won't be back to the salon. 

Zoe S. 

on Yelp

6 years ago

I have never written a bad Yelp review, but my experience at Madison Reed was so bad that I felt the need to share it. I first made the appointment for 1:00, but I walked in at 1:20 because I thought the appointment was for 1:30. I understand that this was my fault, but I would have appreciated a text, call, or email checking to see if I was still attending the appointment, as I was right next door. I added myself to the Waitlist and later received a call to come in at 2:15. When I returned, I was seated by the most cond... read more

Rachel G. 

on Yelp

6 years ago

I've been getting my hair dyed here for over a year. The color looks great but their scheduling system blows. They are always running late and the colorists are running from client to client. I'm sure it makes them feel stressed and pressured to rush. No one wants that when you are getting your hair dyed. Just book longer appointments. I'd rather know that I will be seen on time and get the attention I want rather than knowing the colorist is stressed because the next client is staring at them from the couches. 

Kamil B. 

on Yelp

6 years ago

Overall bad from beginning to end...I have usually had a positive experience but my last time the colorist went up to the wrong person to talk about my appointment and was called out by receptionist walking me in. She came up to me at that point and did not even introduce herself. I apparently inconvenienced her by not bring the wrong client that she was speaking to. As she applied color and yanked my hair seeing that I was uncomfortable, rather than apologize for pulling my hair she told me I should be using their produc... read more

Guest G. 

on Yelp

6 years ago

this is the second time I went to Madison reed. the first time they made my roots like black, way darker than my hair, this time after cancelling my first apt last second, they made my roots red when I have brown hair, I went in to complain after 2 weeks of getting it done as I had it with friends telling me why do my roots look this way, and I spoke to a manager there who said they'd get back to me and they never did. I would avoid. 

Maria A. 

on Yelp

6 years ago

I have been going for a few months now. I have very few greys. Not enough to color my hair but they are in the front and when I put my hair up they show and they bother me. I've been getting the Root Reboot. It's perfect for the 10 greys I have on my head. Unfortunately they will not be offering this service anymore. You can only do it at home by urself and I've read reviews that say it gets pretty messy. I want my 10 greys to go away but I don't want to have to wipe down my bathroom walls every time I do the Root Reboot at ... read more

M K. 

on Yelp

7 years ago

6:30 appointment. At 6:45 I asked the front desk person about my stylist (it was not busy). The stylist looked up from the sink where he was washing someone's hair- "Oh, I'm finished...." (he wasn't). Waited another 7 minutes before he came over. Briefest of conversations before he finally went back to mix my color. Started applying at 7:10 (this is now a full 40 minutes before my appointment was scheduled to begin). When stylist finally put the cap on and said "you have 45 minutes" I was ready to get out of there. Bi... read more