Madison Reed Hair Color Bar Flatiron

Kathy N. 

on Yelp

5 years ago

Let me start by saying that I did not have a good experience with Madison hair color but a customer service representative did get back to me and did give me a full refund and was really very sweet and understanding. Somehow a month later I see on my bank statement that I have been charged again for a subscription for Madison read and that my color is on its way. When I called the customer service representative, I was advised that even though I asked for a full refund and let the representative know how unhappy I was with... read more

S D. 

on Yelp

5 years ago

I tried Madison Reef because I liked the idea of healthier hair with no ammonia in the color. I also liked the idea of having it delivered on a schedule. I've been using L'Oreal for years with good results. Madison Redd left my hair dryer than my usual color kit, the color was flat and there was less product in the kit than I was used to (they say to add a second kit for long or thicker hair, doubling the price ). I cancelled my subscription after the first application. I have no interest in working with their colorist to... read more

Damelia L. 

on Yelp

5 years ago

I ordered Madison Reed to color my roots. The directions said to put the color on the roots for 30 minutes then comb through for 5. Because I was a first time user, I tried calling Madison Reed to question it. No one answered so I left a massage and never got a return call. I decided to do what the directions said and this left my highlighted blond hair dark and without any highlights. The product is decent but the customer service is not so you better know what you're doing if you want to use it. 

Sarah M. 

on Yelp

6 years ago

After debating for quite some time about trying a balayage hair style, I was very excited to go to my first appointment at Madison reed. My excitement quickly went away even before I went into the salon. Before I even got into the Salon, I had to wait outside for about 10 minutes in the heat- I know! It's not really their fault since everything that has been going on. But what I observed was a little concerning. For starters, my temperature was NOT taken, nor was I offered any sort of hand sanitizer or to wash my hand... read more

Ana B. 

on Yelp

6 years ago

I've been using this service for maybe 2 years. Stopped during Christmas when my wallet was stolen and customer service was completely inefficient and demontrated zero empathy in fixing problem with Amazon pay. My new credit card was working with ALL Amazon accounts but Madison-Reed. The only answer from the company was for me to share my new card on the system. There is a reason why I don't do that with every service/product I use/but on the internet. Security. Instead of sympathize, your customer service attendants had bee... read more

Fontana M. 

on Yelp

6 years ago

Feels more like a factory then a salon. It took a while for my color is to get the color right had to sit through two different dying sessions to cover my gray. Well I think the color it's self is good quality, I won't be back to the salon. 

Zoe S. 

on Yelp

6 years ago

I have never written a bad Yelp review, but my experience at Madison Reed was so bad that I felt the need to share it. I first made the appointment for 1:00, but I walked in at 1:20 because I thought the appointment was for 1:30. I understand that this was my fault, but I would have appreciated a text, call, or email checking to see if I was still attending the appointment, as I was right next door. I added myself to the Waitlist and later received a call to come in at 2:15. When I returned, I was seated by the most cond... read more

Rachel G. 

on Yelp

6 years ago

I've been getting my hair dyed here for over a year. The color looks great but their scheduling system blows. They are always running late and the colorists are running from client to client. I'm sure it makes them feel stressed and pressured to rush. No one wants that when you are getting your hair dyed. Just book longer appointments. I'd rather know that I will be seen on time and get the attention I want rather than knowing the colorist is stressed because the next client is staring at them from the couches. 

Kamil B. 

on Yelp

6 years ago

Overall bad from beginning to end...I have usually had a positive experience but my last time the colorist went up to the wrong person to talk about my appointment and was called out by receptionist walking me in. She came up to me at that point and did not even introduce herself. I apparently inconvenienced her by not bring the wrong client that she was speaking to. As she applied color and yanked my hair seeing that I was uncomfortable, rather than apologize for pulling my hair she told me I should be using their produc... read more