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Madison Reed Hair Color Bar Flatiron
- Hair Salons
- New York, NY
About this business
Location details
11 W 18th. Street, New York, NY, 10011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Revisiting the Huntington salon I must say I was very taken by the unprofessionalism of one of the colorist STEPHANIE... There was a problem .. with my services which were changed .. numerous emails and text messages were forwarded to me .. regarding the services, which were updated ..also confirmed with the main office in San Francisco today after my services were renderedand they cleared stated , the Salon did have this in their system .. be honest and mention that an error was made ..rectify the situation.. she abrupt... read more
Business response:
Thank you for taking the time to share your experience, Joyce! We will be sure to pass along your kind words to Adriana. We look forward to seeing you again soon- and we’d love to have you bring a friend along! Get $15 off your next order when you refer a friend, visit madison-reed.com/refer to get started.
I signed up for the service where I have auto deduction from my bank account t and every six weeks I can come in for my roots. I just discovered that if I don't make an appointment they don't accumulate the money they collected --they just pocket it. nevermind the fact that almost every appointment I've made took 20 minutes on the phone because the email links don't work properly and every time I come In they arebehind schedule but I have to respond to their annoying text messages telling me to show up on time or my appo... read more
Business response:
Hi Cathy, thank you for taking the time to send us this feedback. We would like to apologize for your experience and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
I am a long-time customer. My purple color had darkened and I asked for a lighter color. The stylist recommended I put bleached streaks in my hair because it showed no signs of damage and I hadn't done it in a while. I asked her if it would damage my hair she said "no". After she washed it out and combed it. My hair came out in large amounts on the brush!! She did not take fault with the results but instead said we won't do this process again. Well, the damage is done and I paid for it! My hair will have to be cut on top. Lu... read more
Business response:
Hi Alaiyo, thank you for taking the time to send us this feedback. We would like to apologize for your experience and we want to make this right. We do see you consulted with a colorist and we both refunded the service and sent a complimentary product to help improve the condition of your hair. Please let us know if you have any additional feedback.
i have a monthly membership and color services are good but blow out services are really weak - I booked a blow out for the additional fee . girl blowing drying my hair clearly did not know how to blow dry hair professionally. hair was still damp when she finished and was about to send me on my way. had to ask for her to finish drying it and even after that looked like someone blast dried my hair rather than what was to meant be a professional blow dry
Business response:
Hi Cli, thank you for taking the time to send us this feedback. We would like to apologize for your less than stellar blow out and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Don't waste your money, even if the services are cheap. I asked for a glaze and the stylist put it on half my head, not bothering to check how my hair was holding it before she sent me to get washed. Then another stylist washed my hair and got water all over me plus barely put in any conditioner. I then proceeded to get the worst blow out I've ever gotten - no styling cream was put in and the stylist got the brush stuck in my hair 3 times before I told her to rough dry the rest so I could leave. I literally walked out of the... read more
Business response:
Hi Dana, thank you for taking the time to send us this feedback. We would like to apologize for us not taking the time to ensure the gloss was evenly applied and for your less than stellar blow out. We have shared your experience with the team as a coaching opportunity.
I had my hair done on August 30th. I asked to the hairdresser bleach my hair but he could not make it. He tried to fix it but was too late and it would damage my hair so I left the place. I had to pay 50 dollars in tips for this poor service. I told I wanted to be completely blond. He did not listen to me. Hair is damaged. Looks like I made it at home instead going to a professional place. So lame.
Business response:
Hi Ge, thank you for taking the time to send us this feedback. We would like to apologize for our coloring service, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Terrible customer service Was waiting for 40 minutes to start color and another 20 minutes after my hair needed to be washed! Cancelled my blow dry no one really cared Very disappointing
Business response:
Hi Erela, thank you for taking the time to send us this feedback. We would like to apologize for the delays in your service and canceled blow dry, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
They say they open up at 10 AM but they're recording system are closed and I do not answer and this always happens !!!!!
Business response:
Hi Christin, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I had very high hopes for this salon since I had seen so many ads on social media about their healthy hair color line. I felt like I was getting my hair done at a fast food restaurant instead of a nice NYC salon.The decor is dated and unsophisticated..not fresh and the salon is super bright, and the staff looks burnt-out. My colorist was very sweet, but he didn't sound confident. I came in with dark brown hair with the ends lighter due to sun exposure since I had highlights before. I wanted one shade lighter throught the ... read more
Business response:
Hi Love, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Flatiron
How is Madison Reed Hair Color Bar Flatiron rated?
Madison Reed Hair Color Bar Flatiron has a 4 star rating with 551 reviews.
When is Madison Reed Hair Color Bar Flatiron open?
Madison Reed Hair Color Bar Flatiron is open now. It will close at 7:00 p.m.