Madison Reed Hair Color Bar Flatiron

Maggie G. 

on Yelp

4 years ago

Re: East 18th Street Location-Excellent hair colorists-abhorrent management. I brought my 11-year-old here for a color correct as she used Sun Bum in the summer. It was growing out. This was a big surprise for her and her first time at a salon. Yes, I cut her hair it's the right price-point : ) We get there, she is seated, and has a detailed discussion with the colorist (who was very kind and professional) who would correct her hair. The colorist goes to mix the color and then comes back. I get pulled up to the front desk ... read more

Chona C. 

on Yelp

4 years ago

I liked this place for roots and generally everyone was very nice. Then the last time I was there for color and balayage, it did not come out the way I wanted and the person who did it was not very sure of what she was doing. She asked the other lady who seem to be in charged that day, if the color is coming out okay, the other lady just said I guess... What really annoyed me was that they kept me waiting for almost an hour! I saw people who came after me and were started right away. I had the feeling that I was deliberately... read more

Estee G. 

on Yelp

4 years ago

Two trips to the salon and both times, the consultants recommended a darker brown color then I picked. Both times it came out too dark. No one checked on me during the processing time, even when I got up and complained that my scalp was itching terribly.Then they tried to take out the color and I said, please don't put that on my roots because they will be too faded. I.walked out of there with a color still too dark color, dried out hair and light red roots! 

Elle K. 

on Yelp

4 years ago

1st of all these "stylist" need to go back to beauty school. They completely fried my hair I thought this stuff was "natural" I've gotten my hair bleached before and it never became dry or fried. So tell me how a "natural" solan fries your hair??? 2nd of all they neglect you while coloring your hair they do not check up on you, and they didn't even wrap my hair they let it go in my face. They comb your hair so hard as well, a blow dry? More like a blow fried they can't even do a proper blow dry you would be better off doing ... read more

Kathy N. 

on Yelp

5 years ago

Let me start by saying that I did not have a good experience with Madison hair color but a customer service representative did get back to me and did give me a full refund and was really very sweet and understanding. Somehow a month later I see on my bank statement that I have been charged again for a subscription for Madison read and that my color is on its way. When I called the customer service representative, I was advised that even though I asked for a full refund and let the representative know how unhappy I was with... read more

S D. 

on Yelp

5 years ago

I tried Madison Reef because I liked the idea of healthier hair with no ammonia in the color. I also liked the idea of having it delivered on a schedule. I've been using L'Oreal for years with good results. Madison Redd left my hair dryer than my usual color kit, the color was flat and there was less product in the kit than I was used to (they say to add a second kit for long or thicker hair, doubling the price ). I cancelled my subscription after the first application. I have no interest in working with their colorist to... read more

Damelia L. 

on Yelp

5 years ago

I ordered Madison Reed to color my roots. The directions said to put the color on the roots for 30 minutes then comb through for 5. Because I was a first time user, I tried calling Madison Reed to question it. No one answered so I left a massage and never got a return call. I decided to do what the directions said and this left my highlighted blond hair dark and without any highlights. The product is decent but the customer service is not so you better know what you're doing if you want to use it. 

Sarah M. 

on Yelp

5 years ago

After debating for quite some time about trying a balayage hair style, I was very excited to go to my first appointment at Madison reed. My excitement quickly went away even before I went into the salon. Before I even got into the Salon, I had to wait outside for about 10 minutes in the heat- I know! It's not really their fault since everything that has been going on. But what I observed was a little concerning. For starters, my temperature was NOT taken, nor was I offered any sort of hand sanitizer or to wash my hand... read more

Ana B. 

on Yelp

5 years ago

I've been using this service for maybe 2 years. Stopped during Christmas when my wallet was stolen and customer service was completely inefficient and demontrated zero empathy in fixing problem with Amazon pay. My new credit card was working with ALL Amazon accounts but Madison-Reed. The only answer from the company was for me to share my new card on the system. There is a reason why I don't do that with every service/product I use/but on the internet. Security. Instead of sympathize, your customer service attendants had bee... read more