Madison Reed Hair Color Bar Flatiron

Noemi R. 

on Yelp

7 months ago

I tried calling to speak to someone about how their coloring process works and all you get is a computer generated person. I show up to my appointment today, I show the colorist a video and specific photos as to exactly what I wanted. I wanted a bright gothic red. My hair looks purple burgundy. Looks like a child was trying to color my hair. I didn't want highlights I wanted my whole head a bright red with dark roots. I now have to go to the Chris brown concert with my hair covered because their is no evenness too this color... read more

Madelyn R. 

on Yelp

8 months ago

I have been using this hair color for years. This time I had a problem with the color which I have been using the same color for years. I cannot get Madison Reed to do the right thing a refund for this past order would have been appreciated. Nope! They just want to fight! 

Charles R. 

on Yelp

a year ago

Terrible and rude customer service, especially the lady with blue/green hair and the lady with the bug eyes. I suggest they either do some intensive customer service training or find a different career path 

Laura S. 

on Yelp

a year ago

They make pausing or cancelling your membership when you are in the hospital for an extended time more difficult than it needs to be. The whole process made me think they're pretty gross and I won't be resuming using them when I'm out. 

Giada P. 

on Yelp

a year ago

Never been treated like this before. Staff members rushing to close the store ( got last appointment at 5:45pm but there were already like other 6/7 people) . Got under timely , but halfway of the wait time on my root retouch , myself and all the other clients were asked to leave the work stations , so they could start cleaning!!! They made us seat on a small couch . When it was time to wash my hair, I felt like it was the first day on the job of the person washing my hair .. there was nothing professional about everything... read more

Michele M. 

on Yelp

a year ago

Poor customer service. Very difficult to make an appointment - very disorganized boutique. 

Deborah B. 

on Yelp

a year ago

This review is for the website, which is glitchy and confusing. I tried to make an appointment for the UWS salon through the website, but it was impossible. It offered 20 per cent off for new clients, so I provided my email to get the discount, and it said this discount would automatically be shown at checkout. But then it would not let me book, it showed the lower rate but kept asking for a promo code. No promo code was given to me. So I couldn't book. This gives a very unprofessional impression. 

Joyce W. 

on Yelp

2 years ago

Revisiting the Huntington salon I must say I was very taken by the unprofessionalism of one of the colorist STEPHANIE... There was a problem .. with my services which were changed .. numerous emails and text messages were forwarded to me .. regarding the services, which were updated ..also confirmed with the main office in San Francisco today after my services were renderedand they cleared stated , the Salon did have this in their system .. be honest and mention that an error was made ..rectify the situation.. she abrupt... read more

Cathy F. 

on Yelp

2 years ago

I signed up for the service where I have auto deduction from my bank account t and every six weeks I can come in for my roots. I just discovered that if I don't make an appointment they don't accumulate the money they collected --they just pocket it. nevermind the fact that almost every appointment I've made took 20 minutes on the phone because the email links don't work properly and every time I come In they arebehind schedule but I have to respond to their annoying text messages telling me to show up on time or my appo... read more