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Madison Reed Hair Color Bar Flatiron

4.0

About this business

Location details

11 W 18th. Street, New York, NY, 10011, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed08:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri08:00 a.m. to 7:00 p.m.
Sat08:00 a.m. to 7:00 p.m.
Sun10:00 a.m. to 5:00 p.m.
4.0569 reviews
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Sonia Y.'s profile image
Sonia Y. 
rating
2 months ago

HORRIBLE experience. This was my first time and my WORST experience getting my hair dyed at their salon. the result was the opposite of was I wanted- I ask for lighter strawberry red and I was left with darker hair with burgundy tone. They left me with die all over my forehead and treated me as if I was a bother, they didn't explain the process nor were gentle with their approach. the wash was painful and they did not take out the hair die properly, it leak on the clothes that I was wearing the next day. I left 200$ less in ... read more

Business response:

Hi Sonia, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Grace G.'s profile image
Grace G. 
rating
3 months ago

Very rude staff. The color was burning and I asked for a cap and stick to itch and was told to "sit down" by a rude old woman. 

Business response:

Hi Grace, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Mifnaz J.'s profile image
Mifnaz J. 
rating
5 months ago

BIG difference between the colour I wanted and I actually got after a full coloring. Quite disappointed. 

Business response:

Hi Mifnaz, we're sorry to hear this about your recent experience at the Hair Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance. 

Angela S.'s profile image
Angela S. 
rating
7 months ago

I have been to many times at flatiron location. This time the Hairstylist had got the colour right, exactly what I wanted, she was also trying to be attentive. However her skill of putting the colour on my hair and washing it off need training and plenty of room for improvement. She request my head to tilt it in the most uncomfortable way that causes great pain of my neck so she can brush it on my hair the way she think it works. I think she could have done it in a way to avoid a discomfort of the client. And then when sh... read more

Business response:

Hi Angela, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Maddy D.'s profile image
Maddy D. 
rating
8 months ago

Do not book here! I've never left a review like this but I wish someone had warned me prior to the experience I had. What an unprofessional place, my colorist was not only extremely rough with my hair causing damage, but was also working 4 girls at once which took 3 hours... during this he claimed that he understood what I wanted which was a root touch up and extremely small wispy highlights. He then continued to bleach the full top half of my hair, over processed it, and left me with orange hair.... He then had the audaci... read more

Business response:

Hi Maddy, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Catherine S.'s profile image
Catherine S. 
rating
8 months ago

I cancelled a subscription and product sent anyway. I requested a return mailing label and returned the product and a refund was never issued. I have USPS tracking number to show product was returned. I lost $70. Impossible to talk to a real person and artificial intelligence unable to help. 

Business response:

Hi Catherine, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Noga M.'s profile image
Noga M. 
rating
11 months ago

I'm not sure why Madison Reed claims to do a good job. My experience was extremely disappointing and unprofessional. The hairstylists do not meet even the most basic standards of professionalism--neither in their hair coloring skills nor in how they treat customers. From the start, my colorist applied the dye roughly, pulling my hair like a butcher. She smeared color all over my ears and even inside them, and when I tried to get her attention, she ignored me. The way she washed my hair was just as harsh and careless. Anoth... read more

Business response:

Hi Noga, thank you for taking the time to send us this feedback. We have reached out to you privately to discuss your concerns. 

Noemi R.'s profile image
Noemi R. 
rating
a year ago

I tried calling to speak to someone about how their coloring process works and all you get is a computer generated person. I show up to my appointment today, I show the colorist a video and specific photos as to exactly what I wanted. I wanted a bright gothic red. My hair looks purple burgundy. Looks like a child was trying to color my hair. I didn't want highlights I wanted my whole head a bright red with dark roots. I now have to go to the Chris brown concert with my hair covered because their is no evenness too this color... read more

Business response:

Hi Noemi, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Madelyn R.'s profile image
Madelyn R. 
rating
a year ago

I have been using this hair color for years. This time I had a problem with the color which I have been using the same color for years. I cannot get Madison Reed to do the right thing a refund for this past order would have been appreciated. Nope! They just want to fight! 

Business response:

Hi Madelyn, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Frequently asked questions about Madison Reed Hair Color Bar Flatiron

How is Madison Reed Hair Color Bar Flatiron rated?

Madison Reed Hair Color Bar Flatiron has a 4 star rating with 569 reviews. 

When is Madison Reed Hair Color Bar Flatiron open?

Madison Reed Hair Color Bar Flatiron is open now. It will close at 7:00 p.m.