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Madison Reed Hair Color Bar Flatiron
- Hair Salons
- New York, NY
About this business
Location details
11 W 18th. Street, New York, NY, 10011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Terrible customer service Was waiting for 40 minutes to start color and another 20 minutes after my hair needed to be washed! Cancelled my blow dry no one really cared Very disappointing
Business response:
Hi Erela, thank you for taking the time to send us this feedback. We would like to apologize for the delays in your service and canceled blow dry, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
They say they open up at 10 AM but they're recording system are closed and I do not answer and this always happens !!!!!
Business response:
Hi Christin, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I had very high hopes for this salon since I had seen so many ads on social media about their healthy hair color line. I felt like I was getting my hair done at a fast food restaurant instead of a nice NYC salon.The decor is dated and unsophisticated..not fresh and the salon is super bright, and the staff looks burnt-out. My colorist was very sweet, but he didn't sound confident. I came in with dark brown hair with the ends lighter due to sun exposure since I had highlights before. I wanted one shade lighter throught the ... read more
Business response:
Hi Love, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Absolutely terrible service. Hair washing was awful - they were very rough and not in a helpful way to get all the dye out. I left with hair color everywhere including my ears. And you'll get a lot of attitude to top everything off.
Business response:
Hi V S., we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I came with a very light honey and left with a dark brown . They tried to convince me that it was an issue with the salon lights and that my hair looked the same as when I walked in. From my viewpoint, it seems that 80% of the people working there are not professional stylist but they were trained to apply color, hence they can't give or make an educated assessment of all the variables in play when applying color. Madison Reed is the fast food of the beauty salons.
Business response:
Hi Helvia, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
they don't do highlights a stylist came out acted condescending and tried to tell me they don't use "ammonia"or do light blonde. keep in mind my hair is already highlighted level 8 and just needed a touch up. their attitude sucks and I went to a real salon where they said it's total BS and I just needed a highlight touch up don't waste your time or money, they have no idea what they are doing here.
Business response:
Hi, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
This is for the Columbus Ave location but it's not listed on Yelp just yet. I was SO excited to walk in and talk to someone about getting my hair colored there and buy a bunch of stuff for my mom too! I stood there 5 minutes, and there was no one at a desk. No one smiled or said, "Someone will be with you, please have a seat." I got a nasty woman annoyed that she had to stop working on someone to say "Um do you have an appointment?". I was kind of taken aback the way she approached me so I said, no, I wanted to find o... read more
Business response:
Hello Al, we’re saddened to hear this about your experience at the Hair Color Bar. Client experience and service are extremely important to us, and we want to make this right. Send us a private message here with your contact information, and we can look into this. Thank you for taking the time to share your experience with us, and we hope to get a chance to ensure your next experience is wonderful.
DO NOT GO HERE! I scheduled partial highlights service, which was supposed to be no more than 2 hours and I ended up staying over 4 hours bec the colorist couldn't get the color right. Initially, my hair turned out two different colors - red highlights at the top and blonde highlights (from my old balayage) at the bottom and I was literally in tears when I saw my hair bec. it looked horrible beyond belief. WORST HIGHLIGHTS I HAVE EVER SEEN ON ANYONE! The colorist tried to fix it by using gloss to basically color the bott... read more
Business response:
Hi Vanessa, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
Service was awful at this salon. No one was around, people who paid for blow outs just left or blew out their own hair because the staff couldn't be found or bothered. Terrible experience will never go back. Do not recommend.
Business response:
Hi Vicki, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Frequently asked questions about Madison Reed Hair Color Bar Flatiron
How is Madison Reed Hair Color Bar Flatiron rated?
Madison Reed Hair Color Bar Flatiron has a 4 star rating with 560 reviews.
When is Madison Reed Hair Color Bar Flatiron open?
Madison Reed Hair Color Bar Flatiron is open now. It will close at 7:00 p.m.