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Madison Reed Hair Color Bar Hayes Valley

3.5

About this business

Location details

620 Laguna Street, San Francisco, CA, 94102, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 7:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu09:30 a.m. to 7:00 p.m.
Fri09:30 a.m. to 7:00 p.m.
Sat09:30 a.m. to 7:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
3.5317 reviews
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Lori T.'s profile image
Lori T. 
rating
11 months ago

I used to like this place but the last two times I were terrible. I went to get my roots done. The colorist left color around my hairline (didn't adequately protect the skin or wasn't careful about putting on the color); put on the color unevenly (I had areas where she missed applying the color, and the colorist couldn't have been more disinterested if she was trying. Would not recommend.. 

Business response:

Hi Lori, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Stef M.'s profile image
Stef M. 
rating
11 months ago

Well I found Madison Reed color bar an made an appointment. So I opted for a nice color they had . I love the color and the colorist was very nice . Took about 1 1/2 they color wash and have options you may add . Conditioners , blowouts and masks for the hair gloss etc . Things I never knew existed. They wash your hair add your products. The color was great but the wash didn't get all the color out so I ended up with two sores on each side of my head lasting more than a week. I think they are a teaching salon not sure but I ... read more

Business response:

Hi Stef, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist. 

seniye g.'s profile image
seniye g. 
rating
11 months ago

iI felt like amateur hour. I was very clear my greys were very resistant and the director suggested there stronger color. After we were done I noted to my colorist that it didn't appear that the color covered. She said it was the lighting. Sure enough once getting home it is clear the color did not cover. Now I'm getting the run around for a solution. 

Business response:

Hi Seniye, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Sharmila C.'s profile image
Sharmila C. 
rating
11 months ago

I wish I had paid attention to the reviews. I initially booked for an all-over color and when the girl assessed me she said it should just be for roots so I thought that was fine since most of my greys are just at the hairline. The girl didn't make any nice chit chat with me. Then when my timer was up, she didnt come back. Instead another girl (much nicer) washed my hair and she was flexible enough to give me a blowout (even though I didnt schedule it). When I went to pay, I asked if I was just being charged for roots becau... read more

Business response:

Hi Sharmila, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Kimberly K.'s profile image
Kimberly K. 
rating
a year ago

Because this hair bar fried my hair last year, on 8/21, and because the product is good, I recently ordered and paid for their product (product is good) for pickup. The order confirmation expressly said the order was ready for pickup and will be held for "5 days" at the Laguna location. I arrive at the Laguna location at 10 am on day 5 (8/26), and the staff said they cancelled my order (I never got any notice of that). Then the manager rudely informed me they only hold orders for 3 days. The worst stylist experience and se... read more

Business response:

Hi Kimberly, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Lynda W.'s profile image
Lynda W. 
rating
a year ago

Color was way too dark - despite showing them a picture of the color that I wanted. They asked for feedback via email. I gave it and the email mentioned someone would be in touch....but no haven't heard anything. 

Business response:

Hi Lynda, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Chelsey S.'s profile image
Chelsey S. 
rating
a year ago

THE REVIEWS ARE RIGHT. PLEASE LISTEN: I originally booked for partial highlights, and even showed my confirmation, but was told upon arrival that it was for accent/balayage. After a brief consult with Michelle, I was talked into the balayage despite clearly explaining what I wanted. As someone new to professional hair services, I made the mistake of trusting her judgment. The result? Nothing like what I asked for. I voiced my dissatisfaction and still paid but they offered a complimentary appointment which was fine. I had t... read more

Business response:

Hi Chelsey, thank you for taking the time to send us this feedback. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may discuss your concerns. 

Mano C.'s profile image
Mano C. 
rating
a year ago

This used to be a great place with good customer service however in the last few years there has been a high turn over of employees over the years and unhappy employees with poor customer service. I arrived two minutes before my appointment, checked in, pointed to a seat and then forgotten for 30 minutes before someone noticed that I had been sitting there and asked again if I had been checked in. I was the offered a tea in a very dirty cup. The quality of the place has declined and definitely gives me pause on the monthly c... read more

Business response:

Hi Mano, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you. 

Amirah S.'s profile image
Amirah S. 
rating
a year ago

they damaged my hair and were very unprofessional. I regret coming here I would not recommend 

Frequently asked questions about Madison Reed Hair Color Bar Hayes Valley

How is Madison Reed Hair Color Bar Hayes Valley rated?

Madison Reed Hair Color Bar Hayes Valley has a 3.5 star rating with 317 reviews. 

When is Madison Reed Hair Color Bar Hayes Valley open?

Madison Reed Hair Color Bar Hayes Valley is open now. It will close at 7:00 p.m.