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Madison Reed Hair Color Bar Hayes Valley
- Hair Salons
- San Francisco, CA
About this business
Location details
620 Laguna St, San Francisco, CA, 94102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 9:30 a.m. to 7:00 p.m. | |
| Fri | 9:30 a.m. to 7:00 p.m. | |
| Sat | 9:30 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I've been a customer of Madison reed since 2019 and visit this salon at least once a month. Lately I've noticed all their appointments are running late - I regularly don't get helped until 20 min after my appointment time. The lateness isn't a huge deal if the quality of service is good, but today was a disaster. I came in for my roots and a toning glaze to take out the red brassy tones at the ends of my brunette hair. This is a service I've had done a lot at this location and they've always applied the toner on dry hair, w... read more
Business response:
Hi Andrea, thank you for taking the time to send us this feedback. We would like to apologize for your hair being too warm and we want to make this right. We’re unable to locate your account so please reach out to us directly at colorcrew@Madison-Reed.com so we can take care of you.
Booked an appt for my 16 yr old daughter to get highlights (she got highlights at this location right before school started last year). Upon arriving, was told they don't do minors due to liability, insinuated I was lying about the appointment the previous year and took no responsibility for my ability to book an appointment they wouldn't honor "because someone else runs the website." They offered up giving me the highlights instead (? No.) and then said they could waive our last minute cancellation fee (??!!). Ridiculous.
Business response:
Hi Mischa, Thank you for taking the time to reach out. We apologize that our current policy around services for minors has caused you frustration; please know we thank you for the feedback and we are continually reviewing our policies to create the best guest experience possible. We hope you have a wonderful day.
Wow, I was a consistent client until today. I had an appointment at 3:00 pm and it's a drive to get there from my house. I was told my appointment was canceled due to being shortstaffed and somebody should have called and texted - nobody contacted me. In addition to this there was no apology, nothing. I was only asked if I would like to reschedule and that was a no. The lack of professionalism is surprising. They lost a client today.
Business response:
Hi Carmen, we're sorry to hear that your appointment was cancelled and you were not contacted, we appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.
My hair fell out!!! Hi community! I wouldn't even give this place a star except for the fact that upper management was there via phone to try to put me at ease by sending me products to fix my ruined damaged hair...first off I drove over the bridge to go into city for this experience and was told I had no appointment after getting several confirmation's. I was so confused & found an email from 9am stating my appt was cancelled, which I didn't see yet, so quite disappointed, but still didn't take as a sigh & rescheduled. S... read more
Business response:
Hi Barbra, we're sorry to hear about your recent experience at the Color Bar. Client experience and service are extremely important to us and we want to make this right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Never again. I just got my very gray roots done at the Madison Reed salon for the first time. A few months ago I got an at home kit and it didn't even fully cover my grays. I assumed I didn't leave it on long enough so I thought I would let them do it and it would turn out better because I did like the color that was recommended to me when I got it in the store. The colorist as well as all the staff was nice. Someone who seemed to be a manager helped my colorist pick out the right shade for me. They did the color then walke... read more
Business response:
Hi Opk, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist.
Started about 20 min late. Hair dry person had an attitude towards me, I can only guess was associated to my age. I love the product, but this is the second bad experience at this location. I'll try Marin and if that isn't good, I'll just have to do it myself - which is a total bummer.
Business response:
Hi Sarah, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. We will reach out to you via message to get more information. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
At the beginning it was great the girl that was there was nice and friendly, I got a treatment on my hair and I think I was very sensitive to the odor so I told her to PLEASE rinse it , there were only 3 minutes left , she started to blow dry my hair and I told her in a nice way to please go over my roots since the were completely wet , she asked me if I wanted to finish my hair and I said ok , but I really had to start over since it was wet on my roots then she passed by and again I said I'm sorry my hair is a bit hard she ... read more
Business response:
Hi Lusia, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
$210 for it to look like I didn't get anything done. I want my money back. Worst highlights I've ever had. I should have listened to the other reviews. I wanted my roots done and it looks like she didn't add any color. Awful.
Business response:
Hi Holland, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your phone number or email and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
Could not be less satisfied. Made an appointment for my 16 yo daughter to get a balayage only to find out after we arrived that "due to liability concerns", Madison Reed doesn't do hair coloring on minors. Oh, and we waited a half hour after our appointment time before finding out this tidbit of information. This was mentioned ZERO TIMES on the website when we made the appointment. Hey guys - FIX YOUR WEBSITE!!! Do it today, first thing when you read this. Add a disclaimer or better, ask the age of the client and if a num... read more
Business response:
Hi Erich, we're saddened to hear this about your recent experience at the Hair Color Bar. We are sharing this with our team.
Frequently asked questions about Madison Reed Hair Color Bar Hayes Valley
How is Madison Reed Hair Color Bar Hayes Valley rated?
Madison Reed Hair Color Bar Hayes Valley has a 3.5 star rating with 296 reviews.
When is Madison Reed Hair Color Bar Hayes Valley open?
Madison Reed Hair Color Bar Hayes Valley is closed now. It will open tomorrow at 10:00 a.m.