Madison Reed Hair Color Bar Upper East Side

3.9

Hair Salons
New York, NY

About this business

Beauty Hair Salons

Location details

1588 3rd Ave, New York, NY, 10128, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 7:00 p.m.
Tue	09:00 a.m. to 7:00 p.m.
Wed	09:00 a.m. to 7:00 p.m.
Thu	09:00 a.m. to 7:00 p.m.
Fri	09:00 a.m. to 7:00 p.m.
Sat	08:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 7:00 p.m.

3.9330 reviews

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Rebel H.

a year ago

Garbage customer service. If an item is not in stock, the employee should offer to call other stores and see if it is in stock at another location. Telling the customer that they can call another store themselves is poor customer service. Also, employees should not have iPhone earbuds in their ears while attending to customers.

Business response:

Hi Rebel, thank you for taking the time to send us this feedback. We are so sorry to hear that the product needed was out of stock, and to hear about the communication with our staff member. We want to make this right. Our team will be reaching out to you shortly to take care of you.

Parisa P.

2 years ago

I insisted on caramelizing my long hair several times. I put the photo of the hair color I wanted on my phone so that it would bring me a dark brown color, almost like black. Color literacy and not having any expertise, they are just waiting to get money. I am not really happy with this hair color. I do not recommend it to anyone

Business response:

Hi Parisa, thank you for taking the time to send us this feedback. We would like to apologize for the poor communication from our staff, and we are so sorry to hear that your color results were not as expected. We want to make this right. Our team will be reaching out to you shortly to take care of you.

Millena R.

2 years ago

very unhappy with the results. I decided to try this place despite some negative reviews. I booked a single process and asked the colorist not to make my hat darker but just remove the reddish tone I was not happy about from my previous color. she chose and dark shade and the outcome is a black hair. I express my discontentment and she was of no help. another colorist who seemed to know what he was doing jumped in and when I showed him a picture of the color my hair had been colored previously he said the color chosen was ... read more

Business response:

Hi Millena, we're sorry to hear that the color was darker than anticipated after your recent visit and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out shortly to take care of you.

Anastasia G.

2 years ago

I asked for a full head of highlights and explained that it is my way of gradually going full blonde without ruining my hair. I admit, the hair stylist was paying attention to details and not cutting corners (which also resulted in me staying over 2 hours longer than anticipated), but when my hair fully dried I realized that there were two RECTANGLES of dark hair completely missed for no reason on EACH SIDE of my head... I look like a weird anime character. I don't know what to do, I'm so upset

Business response:

Hi Anastasia, we're concerned about your recent experience at the Hair Color Bar and would love the opportunity to make this right. Based on the information provided here, we are unable to locate your account with us. Would you please reply with your name or email so we can reach out to connect and take care of you? Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Caroline E.

2 years ago

youre charged extra fees without knowing it. and they don't wash the dye properly out of your hair. color is great. pricing and washing is not. Caroline Eichman

Business response:

Hi Caroline, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.

H F.

3 years ago

Went in for color to match my color - dark blonde with highlights - came out a brunette with red highlight. What an enormous screw up! Also, they are extreme short staffed and my 4:15 appt didn't get started until 5:15.

Business response:

Hi H F., we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Please give us a call at 866-817-0814 and we can assist further. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Sara N.

3 years ago

I went to uws location for highlights and I really wish I never entered that place my hair I s fried Omgggg i really wanna cry they ruined my hair so bad products cheap service nooooo !!!

Business response:

Hi Sara, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Please give us a call at 866-817-0814 and we can assist further, Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Stacey W.

3 years ago

I've been going to Madison Reed for root touch ups for the past four months after using at home coloring for 20 years to cover my greys. I quickly noticed bald patches around my hair line, but attributed it to a medical condition as Madison Reed claims they do not use ammonia or any other harsh chemicals. After my treatment yesterday, which my scalp is still burning from, I did some research and quickly found the class action law suit against Madison Reed. While it's true they don't use ammonia, they do use Ethanolamine, whi... read more

Business response:

Hi Stacey, We are so sorry to hear about your experience- client care is very important to us and we apologize for falling short. Please send us a private message with the email that is associated with your account, we would love to help you with your specific concerns. Separately, we appreciate your reaching out about this important issue. We take your concerns and those mentioned in the lawsuit very seriously. Please know that our permanent hair color formulas have been clinically tested under the supervision of an indepe... read more

Laurin S.

3 years ago

Would give a zero if I could. I have been having my roots done for the last 30 years and NEVER had my hair fall out EVER!!! I also hardly write negative reviews, I try to give compliments when I can. I understand tht Madison Reed does not use harsh chemicals but some type of reaction happened when I had my roots done end of January on the third avenue salon. M hair is two inches past my collar bone and look at that glump of hair that is streaming down my chest and falling out. The technician mixed two bowls and the second bo... read more

Business response:

Hi Laurin, We are so sorry to hear about your experience. Client experience is really important to us, and we want to make this right. Please send us a private message here with the email that is used for your account, and we can help.