This profile has been claimed by the business owner or representative.
Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
Expensive meals now. Not worth it. $21 for frozen fish n chips . Fish was minimal and so were the string fries.
Business response:
Skid, We’re truly sorry to hear about your experience and that it caused you discomfort. This is absolutely not the experience we want for our guests, and we take issues like this very seriously. We always aim to serve food at the proper temperature, and we regret that your chowder wasn’t up to standard. If you’re open to it, we’d love the chance to make this right. Please reach out to us directly so we can address this matter further. Your feedback helps us ensure our guests have the best experience possible. Thank you for... read more
Avoid this location, it's gross. Especially the "brunch" menu. Bathrooms need renovating too it's gross in there.
Business response:
Hi Lisa, Thanks for your feedback. We're sorry to hear you had such a disappointing experience, especially with the brunch menu and the condition of the bathrooms. That’s not the standard we aim to maintain, and we’re addressing both issues with our team. If you’re open to sharing more about what went wrong with your meal, we’d like to learn from it and make things right. Sincerely, Team Maggie McFly's
Food is usually good but in my Caesar salad i asked for chicken and instead of regular chicken it was BBQ. Additionally, there was a large shard of GLASS in my salad. The manager took it off our bill and gave us a small gift card but the gift card wasn't even enough to cover a main course and a drink. Pretty pathetic overall, not going back. Clearly they don't care all that much about the cleanliness of their kitchen and the safety of the customers.
Word to the wise, NEVER order takeout. We've only tried twice, and both times it was a horrible experience. The first time it took the driver almost 2 hours to get the food. First they told him they never received the order. We called and complained and all of a sudden it had magically just come through. Then it took more than an hour for them to give it to the driver. By time we got it, it was cold. We had originally vowed never to do takeout there again. But that was a couple years ago, so we thought we would take a leap o... read more
Business response:
Hello Amanda, Thank you for giving us another chance, and we’re sorry that we let you down again. There’s no excuse for the delays and confusion you experienced with your takeout orders. It’s frustrating to hear that this has happened to you twice, and we take full accountability for the issues with how your orders were handled. We clearly need to do better to ensure takeout orders are received and prepared in a timely manner. We know we've lost your trust, but we do appreciate your feedback and will be working to prevent t... read more
Being accused of not leaving a tip (I left 20% cash) because the waiter misplaced it in her own apron pocket then the waiter come to your table to argue with you about it is insane. I agree with leaving tips for good service which the service was good but to do that to customers is so rude, disrespectful and wrong. 1st I left the tip, 2nd I left it in cash for your benefit, 3rd so if someone doesn't leave a tip you think the next step is to accost them at their table when they are getting ready to leave in front of everyone ... read more
Business response:
Hello Tony, Thank you for bringing this matter to our attention. We sincerely regret the experience you had at our restaurant and want to extend our apologies for how the situation was handled. It is completely unacceptable for any member of our team to approach a guest in this manner. We understand how upsetting this must have been, and we take this matter very seriously. Please email us at contact@maggiemcflys.com so we look into this further and work towards a proper resolution with you. What you described does not refl... read more
Absolutely disgusting all the way around my daughter and I ordered the Wagyu Burger and the Burger came out like it was in the microwave. The Bread was stale it was just the most disgusting piece of meat I ever has once I took the stale bread off I couldn't even break the Meat with a fork. It was ordered medium. The appetiser was the spinach dip which came with stale chips and the garlic bread was hamburger buns cut into strips. I was upstairs and made my way downstairs to which it was the side of the kitchen I walked down t... read more
Business response:
Hi Troy, Thank you for bringing this to our attention. We deeply regret that your experience was so disappointing. It’s clear that we fell far short of the standards you and your daughter deserved, from the food quality to the cleanliness and service you encountered. We take concerns about food preparation, freshness, and cleanliness extremely seriously. We are addressing your feedback immediately with our kitchen and management teams to ensure these issues are resolved and do not happen again. Regarding your interaction wi... read more
If I could leave 0 stars for this review I would. I just walked out of the middlebury location with my wife after waiting 20 mins for a table because the hostess gave our table to two people who just walked in. When we asked about why she just gave them our table she said they had a reservation. I guess she didn't realize that we heard the two customers ask for a table for two and didn't mention they had reservations. No accountability what so ever or offer to remedy the situation just told us to wait until another table ope... read more
Business response:
Hello Timothy, Thank you for bringing this to our attention. We're truly sorry for the frustration and disappointment you and your wife experienced. Situations like this are unacceptable, and we take your concerns seriously. We'll address this with our team immediately to ensure better communication and accountability when seating guests. We value your feedback and would like the opportunity to make this right. If you're open to discussing this further, please reach out to us directly so we can work to regain your trust. S... read more
Worst experience ever. Called in advance for dinner for 8. All parties arrived separately, gave the name for the table and they seated us at two separate tables, not even on the same floor. What's the point of giving the name for a reservation if they don't even seat you together? Took almost an hour of everyone sitting there before we realized the rest of the party should have been there at this point. My 80 year old GRANDPARENTS were left alone upstairs for almost an hour before we were able to contact them since they do... read more
A cockroach ran across our table. Didn't offer to move us after we told them the first time. Had to wave them in the kitchen once we realized our new table guest hung around for us to grab a photo. Didn't give us a discount or anything after knowing we didn't eat our food afterwards.
Business response:
Hello Caleb, Thank you for bringing this to our attention. We sincerely apologize for the unacceptable experience you had during your visit. A situation like this should never happen, and it’s concerning that it was not addressed appropriately. We'd like the chance to make this right. Please reach out to us directly at [contact@maggiemcflys.com], so we can discuss how to better address this and improve your future visits. Sincerely, Team Maggie McFly's
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,152 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is closed now. It will open at 11:00 a.m.