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Maggie McFly's | Middlebury
- Restaurants
- Middlebury, CT
About this business
Location details
6 Woodside Avenue, Middlebury, CT, 06762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to 11:00 p.m. |
My wife and I received gift cards to visit the middlebury CT location near our home. I want to know what I did wrong to the person who gave me these gift cards to go to this location and have a horrible experience. First the calamari was soggy outside and rubbery in the inside. I ordered fish and chips. The fries were over cooked and hard, the fish was ok at first then tasted dry and the cole slaw was dry. The only thing I had that was good was the Stella Beer. my wife ordered the lobster roll she didn't eat all of it and he... read more
Business response:
Hello Edwin, Thank you for sharing your experience. We’re very sorry to hear that your visit to our Middlebury location did not meet your expectations. While we’re glad Alex provided polite and attentive service, we regret that the food fell short in multiple areas. Your feedback will be shared with our kitchen team to help us improve. We understand your frustration and truly appreciate you taking the time to let us know. Sincerely, Team Maggie McFly's
I received a terribly small tasteless meal, while my partner received twice the amount of food for the same choice of a meal. substituted a small salad for fries and was charged more. Avoid this restaurant at all costs. The Lager cod fry, was bland and a childs portion. On a scale of 1 to 5 I say -1.
Business response:
Hello Deb, Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations. Our team strives to provide consistent portions and quality for every guest, and we take concerns like yours seriously. We’d like the chance to better understand what happened and make things right, please reach out to us directly (contact@maggiemcflys.com) so we can follow up. Sincerely, Team Maggie McFly's
it takes a lot for me to waste my time for a review but after they wasted mine so here goes. waited an hour for food. didn't top off drinks. food came at different times, some people in our party finished before others got food. forgot meals altogether. food cold. staff we're not switched on.
Business response:
Hello Jim, Thank you for sharing your experience. We’re sorry your visit didn’t meet expectations. We understand how frustrating it is when the service is not up to the standard you deserve. We appreciate you taking the time to bring this to our attention, and we’ll be reviewing these concerns with our team to improve. If you’d like to share more details or discuss further, please feel free to reach out to us directly. Sincerely, Team Maggie McFly's
The absolute WORST restaurant I've been to probably in my life. It is DIRTY and literally gives you the creeps sitting in there looking at thick dust, cobwebs, sticky tables, and dirty floors. The bathroom is also disgusting and the floor was filled with water, definitely gave outhouse vibes. The service was horrendous! We ordered 2 appetizers, 2 entrees and 1 kids meal. Our appetizers arrived 10 minutes after our entrees-help it make sense! There was no apologies, no explanations nothing. My husband ordered the brisket meal... read more
Business response:
Hello M S, Thank you for sharing your experience. We take cleanliness and food quality very seriously and are sorry this visit did not meet your expectations. Our team strives to provide timely service and accurate orders, so it’s disappointing to hear we missed the mark during your visit. If you’d like to discuss this further, please reach out to us directly. Sincerely, Team Maggie McFly's
Expensive meals now. Not worth it. $21 for frozen fish n chips . Fish was minimal and so were the string fries.
Business response:
Skid, We’re truly sorry to hear about your experience and that it caused you discomfort. This is absolutely not the experience we want for our guests, and we take issues like this very seriously. We always aim to serve food at the proper temperature, and we regret that your chowder wasn’t up to standard. If you’re open to it, we’d love the chance to make this right. Please reach out to us directly so we can address this matter further. Your feedback helps us ensure our guests have the best experience possible. Thank you for... read more
Avoid this location, it's gross. Especially the "brunch" menu. Bathrooms need renovating too it's gross in there.
Business response:
Hi Lisa, Thanks for your feedback. We're sorry to hear you had such a disappointing experience, especially with the brunch menu and the condition of the bathrooms. That’s not the standard we aim to maintain, and we’re addressing both issues with our team. If you’re open to sharing more about what went wrong with your meal, we’d like to learn from it and make things right. Sincerely, Team Maggie McFly's
Food is usually good but in my Caesar salad i asked for chicken and instead of regular chicken it was BBQ. Additionally, there was a large shard of GLASS in my salad. The manager took it off our bill and gave us a small gift card but the gift card wasn't even enough to cover a main course and a drink. Pretty pathetic overall, not going back. Clearly they don't care all that much about the cleanliness of their kitchen and the safety of the customers.
Word to the wise, NEVER order takeout. We've only tried twice, and both times it was a horrible experience. The first time it took the driver almost 2 hours to get the food. First they told him they never received the order. We called and complained and all of a sudden it had magically just come through. Then it took more than an hour for them to give it to the driver. By time we got it, it was cold. We had originally vowed never to do takeout there again. But that was a couple years ago, so we thought we would take a leap o... read more
Business response:
Hello Amanda, Thank you for giving us another chance, and we’re sorry that we let you down again. There’s no excuse for the delays and confusion you experienced with your takeout orders. It’s frustrating to hear that this has happened to you twice, and we take full accountability for the issues with how your orders were handled. We clearly need to do better to ensure takeout orders are received and prepared in a timely manner. We know we've lost your trust, but we do appreciate your feedback and will be working to prevent t... read more
Being accused of not leaving a tip (I left 20% cash) because the waiter misplaced it in her own apron pocket then the waiter come to your table to argue with you about it is insane. I agree with leaving tips for good service which the service was good but to do that to customers is so rude, disrespectful and wrong. 1st I left the tip, 2nd I left it in cash for your benefit, 3rd so if someone doesn't leave a tip you think the next step is to accost them at their table when they are getting ready to leave in front of everyone ... read more
Business response:
Hello Tony, Thank you for bringing this matter to our attention. We sincerely regret the experience you had at our restaurant and want to extend our apologies for how the situation was handled. It is completely unacceptable for any member of our team to approach a guest in this manner. We understand how upsetting this must have been, and we take this matter very seriously. Please email us at contact@maggiemcflys.com so we look into this further and work towards a proper resolution with you. What you described does not refl... read more
Frequently asked questions about Maggie McFly's | Middlebury
How is Maggie McFly's | Middlebury rated?
Maggie McFly's | Middlebury has a 4.1 star rating with 3,247 reviews.
When is Maggie McFly's | Middlebury open?
Maggie McFly's | Middlebury is closed now. It will open at 11:00 a.m.