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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Best dealership experience of my life I received the best customer care, prompt and informative communication while I waited, and when they needed to keep my vehicle he got me a loaner car with zero hassle. Follow up was put of this world. Smooth from start to finish. Plus, I called at the last minute and he got me in with in the hour. Crazy good experience!
Business response:
Thank you, Rosie! We're thrilled to hear your experience was seamless from start to finish. Prompt communication, a hassle-free loaner, and attentive follow-up are exactly what we strive for. We look forward to serving you again at Mall of Georgia Ford!
The communication during my vehicle’s lengthy repair process was outstanding. Although I will probably never purchase another Ford vehicle (it has nothing to do with the service that was provided) the service department corrected and repaired every issue that my Ford Platinum had.
Business response:
Thank you, Bryan! We're glad our team's communication and service met your expectations and resolved every issue with your vehicle. Wishing you all the best on the road ahead!
My appointment went real smooth and Ralphie made it easy, it took about an hour to do the recall on my truck, extremely pleased
Business response:
We are delighted to hear that your appointment went so smoothly! It is always wonderful to know that our team was able to make the recall process as easy and efficient as possible for you. An hour turnaround is something we take pride in, and we are so glad the experience met your expectations.
They did the work on time and no issues. Brian keep us informed about the process until it was done.
Business response:
Thank you for the kind words! We're glad your service was completed on time and without any issues. It's great to hear that Brian kept you well-informed throughout the process — we'll be sure to pass along your compliments. We look forward to serving you again!
Brought it in with the check engine light the first time. They fixed everything but the check engine light. Had to bring it back in. It took over a month to to get the check engine light fixed. I had to keep texting for progress updates and also had to pay a rental car for over a month as my car was in the shop.
Business response:
Thank you for sharing your experience. We understand how important clear communication and timely service are, and we appreciate your patience throughout the repair process. Our team works hard to resolve concerns thoroughly and keep our customers informed, and we value feedback that helps us continue improving. Please reach out to Noah Langan at Nlangan05@vtaig.com or Santiago Santos at Ssantos05@vtaig.com if you would like to discuss your visit further.
Great communication and a better price than first quoted I will come back for sure
Business response:
We are elated to hear about your experience, Wayne! Great communication and a price that works in your favor are exactly what we strive to deliver, and it means a great deal to know that came through during your visit. We look forward to welcoming you back to Mall of Georgia Ford whenever you need us!
Provided transportation to and from dealership location. Service advisor updated us regularly on the service and repair status.
Business response:
Thank you for taking the time to share your experience with us! We are glad to hear that the transportation service met your needs and made the process more convenient for you. It is wonderful to know that your service advisor kept you informed every step of the way — that kind of clear, consistent communication is something we truly value and strive to provide to every customer. We look forward to serving you again in the future!
My vehicle was not a ford with a ford extended warranty. This made Ralphies job a little harder than normal bc he had to deal with me and the Chevy dealer. He made sure to keep me updated throughout the whole process. The rental car he hooked me up with was really nice as well. He did such a good job I would consider a ford for my next vehicle just to work with him again.
Business response:
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Very knowledgeable and friendly. Did not feel pressure but answered all our questions. Great experience Thank you
Business response:
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,302 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.