This profile has been claimed by the business owner or representative.
Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Quote one price but when I checked out, it was almost $200 higher for an oil change
Business response:
We value your input and understand your frustration. Transparent pricing is important to us, and we understand how this situation would create confusion and concern. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Chad Jacksonat cjackson01@vtaig.com so we can better understand what happened and address your concerns directly.
Poor communication across departments. Sales, service, and management do not communicate. The managers are unorganized and need some coaching. I’m surprised at the poor level of service when buying an 88K vehicle. I will never recommend or purchase another vehicle from them. I even want my truck to be serviced somewhere else. They couldn’t even fill up my tank as promised. I hope as they read this they are as embarrassed as warranted. Simply unacceptable.
Business response:
We regret to learn about the challenges you experienced during your vehicle purchase. We understand your frustration. Your feedback is invaluable to us as we work to improve our processes and ensure better communication across all areas of our dealership. We are sorry to hear that you feel this way about your experience. Your concerns are being taken seriously. For further assistance with your specific concerns, please contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com.
Q. Whew queje. S BBC. Je je. Djidififufr. Jujjbbj hubblohh jujjj. Hejeurj jeueue jejeje fjxynnfurj
This was a first time being talked to in such a condescending manner. Very disappointed.
Business response:
Thank you for sharing your concerns about your recent experience with us. We understand your frustration. Every customer deserves to be treated with respect and courtesy, and we are sorry to hear that you feel this way. Your feedback helps us identify areas where we can improve our customer service approach. We value all customers and want to ensure everyone feels welcomed and respected when they visit us. To discuss this matter further, please contact Chad Jacksonat cjackson01@vtaig.com so we can better understand your conc... read more
They wreck my truck I had to request my truck back after two days and when I got it back the front bumper was dented. I noticed it after taking it for detailing
Business response:
Your feedback is important to us, and we understand your frustration. We take the condition of our customers' vehicles very seriously. Your experience does not reflect the level of care we strive to provide, and we want to discuss your concerns further. Please contact Chad Jacksonat cjackson01@vtaig.com so we can address your concerns and restore your confidence in our service.
Would not have vehicles serviced at this dealership. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer.
Business response:
We are concerned to hear about your experience and we understand your frustration. Clear and timely updates are essential to providing quality customer care, and we are sorry to hear that you feel we fell short. Your feedback helps us identify areas where we can improve our service processes. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Chad Jacksonat cjackson01@vtaig.com so we can address your concerns directly.
Misdiagnosed my issue after having the vehicle for 8 days. Replaced a valve as a resolution that now after going to a different shop and finding the real issue, think they scammed me on because it wasn’t needed to begin with (fortunately extended warranty covered this for hundreds of dollars, I paid over $300 as well) . Horrible communication with the rep I got stuck with. Service manager offer to make things right was basically $100 off the actual repair that I needed, but still was going to cost over $550 for an exhaust le... read more
Business response:
Your concerns are noted, and we understand your frustration. We are sorry to hear that you feel this way. We understand that clear communication and accurate diagnostics are essential to providing the quality service our customers deserve. We take situations like this seriously as they help us identify areas where we can improve our processes and customer care. Please contact Chad Jacksonat cjackson01@vtaig.com so we can discuss your experience further and work toward a resolution.
No communication from service tech. Left grease and oil smudges all over car. Did not reset oil life meter. Totally unacceptable.
Business response:
We are sorry to hear that you feel we fell short of your expectations during your recent service visit. We understand your frustration. The situation you've described is not the level of service we strive to provide. We take these concerns seriously and would like to discuss this further. Please contact Chad Jacksonat cjackson01@vtaig.com so we can discuss your experience and work toward a resolution.
Failed to look at my problem the service writer didn't care about my issues
Business response:
We value your input and understand your frustration. We know how important it is to have your vehicle issues thoroughly examined and to feel heard by our team. The experience you've described does not reflect the level of care and attention we strive to provide every customer. We would appreciate the opportunity to discuss this further and ensure your concerns are properly resolved. Please reach out to Chad Jacksonat cjackson01@vtaig.com so we can discuss your experience and work toward a solution.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,516 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.