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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Inconsistent service. Unable to reach to schedule service. Leadership is lacking. Lack of communication with customers.
Business response:
We regret to learn about the challenges you experienced with reaching us and the communication issues you encountered. We understand your frustration with the inconsistency in our service delivery. Your feedback about our scheduling process concerns is valuable to us, and we take these matters seriously. We are committed to improving our communication with customers and ensuring a more reliable service experience. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns directly and work to... read more
All I needed was a door handle for a transit van. It’s a plastic door handle does not need paint just bare plastic. Got it dropped off and no contact from dealer when ready. When I called they said they didn’t have my vehicle and I told them it is there and they picked it up and gave them an exact date when it got picked up. Then they pulled the advisor in with a manager and found that the repair had been closed and I set it up to be delivered when completed. They said sorry and it would be delivered in about an hour. Those ... read more
Business response:
We truly value your feedback and understand your frustration. We’d appreciate the opportunity to speak with you directly to address your service concerns. Please contact Scott Tackabury at Stackabury@vtaig.com so, we can work toward a resolution.
Oil leak was missed and not informed about recall Oil leak under warranty was not addressed
Business response:
We are disappointed to hear about the issues you experienced during your service visit. We take these concerns seriously and would appreciate the opportunity to discuss this further. Please contact Scott Tackabury at Stackabury@vtaig.com so we can review your service history and ensure all necessary repairs and recall work are completed properly.
You need to start either taking pictures or videos to show needed repairs on vehicles. This is done at Atlanta Toyota and it should be done at your dealership too. Transparency with the customer is crucial to insure trust. I expect a video or picture at my next visit if there is any additional repairs that need to be addressed.
Business response:
We are concerned to hear about your experience and understand your frustration. Your feedback about providing visual documentation of necessary repairs is valuable. Your suggestion about incorporating pictures or videos into our service process shows us areas where we can improve our customer experience. We would appreciate the opportunity to discuss this further with you. Please contact Scott Tackabury at Stackabury@vtaig.com so we can address your concerns directly.
After you buy your screws. They don’t care for you bought it and it’s yours now
I think it is a scam up there when it comes to repair …Took my car there and they told me that the entire transmission assembly needs to be replaced for almost 9000 dollars and it just the drive shaft that was broken … Total scam I think for sure !
Ford tried to sell me a BCM instead of clearing the codes in the BCM that are a common issue. Ford would not clear the codes so I had it done at a different shop and avoided spending $1500
No communication between client and service dept. Worse experience I have ever had. Go elsewhere
I was not told when I made the appt it would take 24 to 48 hrs to do a diagnostic on a driver's door that would not close properly how do you do a diagnostic on a door this is a new car with less that 10 thousand miles and no rental given I have been a Ford man for 40 years this type of service will make me change brands poor at best
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,521 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.