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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I was completely lied to and I do not appreciate that just to make money out of me
I wasn't able to ever get in touch or get a call back when leaving a message for over 3 weeks. And never got a response to emails. I had to call the warranty company myself to know what was going on with replacing my tire and was able to solve the situation myself.
Business response:
We are sorry to hear that you feel this way about your recent experience. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss this matter further with you directly. Please contact Chad Jackson at cjackson01@vtaig.com to discuss your experience further.
Very poor experience at this dealer, the service they provided on my truck made no sense and didn’t follow Ford’s guidelines.
Business response:
We are sorry to hear that you feel this way about your recent experience. We understand your frustration. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss this matter further with you directly. Please contact Chad Jackson at cjackson01@vtaig.com so we can work toward a resolution.
I came to get my oil changed and tires rotated and was told I need new tires which the last time I was there I was told to wait until my next visit to get them rotated but ok and my change engine oil light is still on to this day. When I called I was told they forgot to reset
Business response:
We take your feedback seriously and understand your frustration. The situation you've described does not reflect the quality of care we strive to provide every customer. Your experience highlights areas where we can improve. We would appreciate the opportunity to address these concerns directly. Please contact Chad Jacksonat cjackson01@vtaig.com so we can work to resolve these issues promptly.
I purchased a used vehicle here. There was an issue with the tail light, instead of replacing it in house with their own certified mechanics, the sent the job to another shop, that ordered the wrong part and took 2 weeks to fix it. Additionally the dealership staff lied to me multiple times on the status “it’s back ordered” when in reality the cheap aftermarket part was what was back ordered.
You will not assist disabled and veteran people. You want full price to no matter what they situation may be
It took 3 trips, 6 weeks total to get my truck fixed. Very frustrating I will not be taking my truck back to be serviced by you guys again if I can help it.
While we already had some issues when purchasing the car, including them adding things to the price that “could not be removed” even though they were not in the advertised price, we had way more issues when it came to getting registration take of. They tried to claim we hadn’t sent them insurance papers which I was able to show I had already sent 2 weeks previous. When my wife called to check on it she refused to speak directly to her and instead just had the receptionist relay the message that she would send more paper tags... read more
Mall of Georgia Ford has a Lousy GM. I drove 4 hours away from TN to come to the dealership in Georgia. Called over the phone and was told the truck had nothing wrong with it. Spent 20k in cash at the dealer even bought the motor, transmission and powertrain warranty they were offering and 20 minutes after leaving encountered an A/C problem. I called them back asap and they had me take it to a dealer back in TN to diagnose it just to tell me they needed to diagnose it at their dealer in Georgia. To summarize it all up I drov... read more
Business response:
We are disappointed to hear about your experience. We value your input and want to explore possible solutions. Please contact Dragos Teodor at dteodor@vtaig.com so we can work directly with you.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,521 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.