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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Mall of Georgia fold is the worst Ford dealership in the state would never take my call there again
Business response:
We are very sorry to hear about your negative experience, and we understand your frustration. We take customer feedback seriously and want to resolve any concerns you may have. Please reach out to David Blood, our Fixed Operations Director, at dblood@vtaig.com, so we can address the issue directly and ensure a better experience moving forward. Thank you for bringing this to our attention.
Screwed me over on warranty. They should have replaced the transmission when it went bad instead they rebuilt it and it failed just after my warranty ended then told me they couldn't rebuild it I had to replace it for 7500$. You have lost a customer that has bought 3 trucks there. Your loss as I'm about to buy a new truck.
Business response:
We’re truly sorry to hear about your experience and understand your frustration. We strive to ensure all of our customers receive the highest level of service, and it’s concerning that we didn’t meet those expectations in your case. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com, so we can look into this further and see if there is a way to resolve the situation. We value your loyalty and hope to have the opportunity to address your concerns.
I was told a shuttle would take me to my office when I booked my 7:00am meeting. I was there before my appt to make sure I would be one of the first ones to check in and ultimately one of the early shuttle recipients. After checking in, the service agent told me a shuttle was not available at the moment and he would come get me in the waiting room. I waited more than an hour without any contact from the service department or any updates on the shuttle service. I was forced to make other arrangements after waiting over an hou... read more
Business response:
Thank you for your feedback. We sincerely apologize for the inconvenience and lack of communication regarding the shuttle service during your visit. We understand how frustrating this must have been, especially when you made your appointment expecting this service. Please reach out to David Blood, our Fixed Ops Director, at dblood@vtaig.com, so we can further investigate and ensure this doesn't happen again in the future. We appreciate your business and are committed to improving your experience with us.
STRIKE THREE! Incompetence at it's finest. This is infuriating. It all started months ago with a visit to MOG Ford when nobody addressed the engine light on my work truck. I brought the truck back in, after weeks of driving with my engine light on and a negative review that was read and responded to with promises, some of which were kept. That was AFTER an incident that could have very easily caused a very serious crash. Round two, I had no work truck for the better part of a week. I lost much more money than these stinking ... read more
CHANGED OIL TWICE IN F250 OVER A YEAR AND NEVER REPLACED THE AIR FILTER? WHEN WE PULLED IT OUT THE FILTER LOOKED LIKE A GARBAGE BIN YOU WOULD THINK THE SERVICE TECHS WOULD CHECK IT TO SEE IF IT NEEDED REPLACING? DUMB DOWN STUFF IN MY OPINION
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for your experience. We take concerns like yours very seriously, and it's clear we missed the mark during your service visits. We strive to provide the highest level of care, and it’s disappointing to hear about the oversight on the air filter. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com so we can further investigate and resolve this matter to your satisfaction. We appreciate your feedback and the opportunity to m... read more
Took my 2019 F350 Platinum in for an alignment. They told me there were some recalls, ok no problem. The truck still pulls left and they didn’t complete the recalls correctly. Went back for a second time. I was told I’d get a call back regarding the issue. Still waiting on that call.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the issues you've encountered with the alignment and recall completion on your F350, as well as the lack of follow-up. This is certainly not the level of service we strive to provide. We want to make sure your concerns are addressed promptly and thoroughly. Please reach out to our Fixed Operations Director, David Blood, at dblood@vtaig.com. He will personally assist you in resolving this matter and ensure everything is taken care of to your satisfactio... read more
Show me a truck knowingly. It had engine problems. , not ever letting me start the truck.went to look at truck setting out front running went to buy truck. Setting out front-running.my son Went to pickup truck,same thing. Never let me start the truck when engine was cold Talk to previous owner said they knew of the problem. They will not do anything about it. Bad look. Poor. Customer service. Still trying to get them to do something. Maybe they will come through and fix my truck. They check my truck out. They wanted $4000 to... read more
Business response:
We apologize for the frustration you've experienced, and we certainly understand your concerns. We aim to ensure our vehicles meet the highest standards and regret that this issue has caused such inconvenience. Please reach out to Dragos Teodor at dteodor@vtaig.com so he can assist you further and look into the situation. We appreciate your patience and want to work with you to find a resolution.
Purchase experience was great. However, that’s where the positives end. Was owed a bed cover for my truck. They installed the wrong item (lesser value). Spent several days on phone and sending emails with pics and video with a couple people showing I was correct. I had to return for them to see in person the same info I emailed them, which they then finally agreed with me. Was told to bring it by the next day for the correct one to be installed. Returned at end of day to get my truck and was’t ready. Service department dropp... read more
Business response:
Thank you for your feedback, and we are glad to hear your purchase experience was great. However, we sincerely apologize for the issues you've faced with the service department regarding your bed cover installation. It’s clear that we fell short in addressing your concerns promptly and effectively, and we understand how frustrating that must be. Please reach out to our Fixed Ops Director, David Blood, at dblood@vtaig.com. He will be able to assist you in resolving this matter and ensuring that you receive the service you des... read more
Sales guys in hurry . Customer service awful. Take more time to friend your guest. Please
Business response:
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide excellent customer service and appreciate your input on the importance of taking the time to connect with our guests. Please reach out to Dragos Teodor at dteodor@vtaig.com, and he will be happy to address your concerns and work towards improving your experience. We value your insights and hope to have the opportunity to serve you better in the future.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 15,531 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.