This profile has been claimed by the business owner or representative.
Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
No communication from service tech. Left grease and oil smudges all over car. Did not reset oil life meter. Totally unacceptable.
Business response:
We are sorry to hear that you feel we fell short of your expectations during your recent service visit. We understand your frustration. The situation you've described is not the level of service we strive to provide. We take these concerns seriously and would like to discuss this further. Please contact Chad Jacksonat cjackson01@vtaig.com so we can discuss your experience and work toward a resolution.
Failed to look at my problem the service writer didn't care about my issues
Business response:
We value your input and understand your frustration. We know how important it is to have your vehicle issues thoroughly examined and to feel heard by our team. The experience you've described does not reflect the level of care and attention we strive to provide every customer. We would appreciate the opportunity to discuss this further and ensure your concerns are properly resolved. Please reach out to Chad Jacksonat cjackson01@vtaig.com so we can discuss your experience and work toward a solution.
It’s takes 24 to 48 hours for a diagnosis and to top it off, you don’t give loaners and have to pay 40 for a rental if you have pre existing appointments which I did. The finance person sold me the silver car package and covered everything thing except for tires. Waiting for the diagnostic, silver care could not say if the service was covered. It ended up being an almost $400 battery which was not covered, so finance lied to me to make a sale. The package was supposed to give me piece of mind with buying a used car and it do... read more
Business response:
It's unfortunate to hear that you feel this way about your pre-owned vehicle purchase experience. We appreciate your kind words about Michelle and her helpfulness during this process. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we can address your concerns directly.
If I could give this 0 stars I would. Service rep never once reached out to me as to how long it would take to get the vehicle back. They never give you status updates and never return phone calls when you leave a message. Also had to schedule a drop off 3 days before they could even get to my vehicle to diagnose it. With it being a work vehicle it’s very hard to make commitments to my customers not knowing what’s going on with the vehicle and having to leave with them for multiple days before even having a diagnosis
The service center needs to learn how to do their job correctly. Their absolutely awful
Bought a used Ford flex 2 weeks later check engine light came on. They are like what ever. They didn't care so I don't suggest doing business there.I will take my business elsewhere!!!
Came in for an oil change and my engine light due to fuel door. Changed my oil, the man was nice but never mentioned my gas cap and gave me an estimate for over 1000$ in upkeep.
I would give zero stars if I could. From start to finish, the experience with Mall of Georgia Ford has been nothing but frustrating and unprofessional. We purchased a brand-new vehicle in January 2024, and it has been nothing but problems ever since. The car has been in the shop almost continuously since the week after we drove it off the lot. Instead of working with us to resolve the situation, the salesman, sales manager, finance manager, and even the general manager have all shown a complete lack of customer service. At o... read more
The service advisor was very good. The prices on the dealer are very high. For an oil change and tire rotation $110 is a lor
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,083 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.