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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Made appointment for time and day and my truck sat in the parking lot and was never touched. Don’t understand the appointment
I'm not sure if this is a fake review site or not. It's difficult for me to believe all these 5 star reviews are legitimate. We used Mall of Georgia Ford until our maintenance contract expired and said, "Never again." I'm seriously trying to think of a time where the experience was anything but onerous and a chore. They also try to upsell you for EVERYTHING. They are the stereotypical service center that is always trying to squeeze more money out of you. One time, we had a check engine light come on. I managed to get it to t... read more
They couldn't figure out what was wrong with my Ford car after having it for 3 weeks.
Dishonest and will say anything to get the sale but then not keep their word. We bought a used vehicle that they acknowledged has an issue. Told it would be fixed and then delivered but it wasn’t and we were lied to. Local dealership told us what was wrong with it, and we were assured by yalll that it would be resolved but given a runaround.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Typical sneaky dealer trying to add on nonsense charges, bought vehicle 10,300 car for 12000 out the door, tax was 750 the rest was nonsence
The salesman did not follow through and I felt I was misled by on the features of the vehicle. I will never be back to this particular Ford dealership
Business response:
Thank you for your positive feedback, we are sorry to hear it wasn't exactly what was expected. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.
I am a very unsatisfied, disappointed, loyal, long time customer. This will be the very last time I use this service. I am being charged out of pocket for services that should have been fixed at the original time of service. I have been without my only form of transportation for a week. It makes me sad because I normally have outstanding service, however this horrible experience will keep me from returning,
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Received terrible service from this location. My vehicle has been sitting for almost 2 months now because the service department cannot correctly diagnose my vehicle and simply don’t care! They worked on my car 3 times keeping it 30 days or more each time and still didn’t fix it. I reached out to management and was ignored. The customer care manager Lindsey also reached out to management on my behalf and still nothing! Lindsey is the only associate that took my claims serious and really tried helping me. If your car is under... read more
Business response:
Chanel, we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I took my truck here because the engine light came on. The engine light was on for a minor issue and they told me I had to replace the whole engine. They are such a scam. Don't take your car here for a repair because you'll be told that you'll need a whole new engine when it's only a sparkplug. Such a Scam
Business response:
We are very sorry to hear that your experience was less than satisfactory. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,407 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.