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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Took truck for recall 10 days later we were charged over $400 for your mistake
Business response:
We apologize for any inconvenience caused. We take customer feedback seriously and we'd like to address this issue. Please contact our customer support team so we can assist you further. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I have had 2 service experiences now with this dealership and both were terrible. Communication is atrocious every step of the way. I have called their service number at least 20 times and had a human pick up 3 of them. They apparently can't afford staffing to properly do the job. The service director should absolutely be fired as he hasn't a clue how to run a department. And I have been the GM of 2 dealerships in Atlanta, so I know a bit of which I speak.
Business response:
We're sorry to hear about your negative experiences with our dealership. We apologize for any communication issues you encountered and appreciate your feedback. We'll take your comments into consideration to improve our service. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Took eight hours to do a oil change no one would return my calls to give me up daye
Business response:
Hi Sandy, thank you for sharing your feedback. We apologize for the delay and lack of communication during your oil change. We take your concerns seriously and will work to ensure better service in the future. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Worst customer service change cat converter and oil change they didn’t update before i called also diocar washed
Business response:
Hi Eunjong, we apologize for the poor experience you had with our customer service. We strive to provide timely updates and a thorough car wash. We appreciate your feedback and will work to improve in these areas. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I was not happy wit customer service dept. Lack of knowledge and lack of communication. My agent was Darreill. I don't know if I spell her name right.
Business response:
We apologize for the negative experience you had with our customer service department. We appreciate your feedback and will address the issues you mentioned to improve our knowledge and communication. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
They were Slow to meet with me when I pulled into the service area there
Terrible communication and terrible customer service . Extremely hard to talk with live person Unable to leave messages because mailboxes full! We would never do business here again nor buy another Ford nothing good to say about this location Very disappointing
Business response:
Hi Brad, we're sorry to hear about your negative experience with our communication and customer service. We apologize for the difficulties you've faced in reaching a live person and the full mailboxes. We appreciate your feedback and will work to improve these areas. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Absolutely horrible customer service. I called to ask about why my credit was ran more than five times for the purchase of one car. Spoke to Mike Wright and he just spoke over me and got extremely loud and unprofessional. Spoke down to me as if i was illiterate. I waited three weeks for a call back left five voicemails for a call back finally received one and he was rude and should not be working with customers. When buying my car went the last day of the month and they said they needed the sale went the next day they added ... read more
Business response:
We're sorry to hear about your experience. We strive to provide excellent customer service and we apologize for any miscommunication or frustration you experienced. We appreciate your feedback and will address this issue internally to ensure it doesn't happen again. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I feel I was taken advantage of and ripped off. I don't think I can trust you again
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.