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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
My issue wasn't addressed with Ford F150 2018 for a know transmission 10 speed issue from day one and now my transmission is shot after almost getting in an accident because the transmission started to go causing vehicle to drop in speed drastically even causing tires ro squeel and the I couldn't accelerate while on a highway with kids in the back. Less than 5k miles after I brought it in the last time to address the issue. If you have this vehicle and experiencing any kind of shuttering while drive it and shifting bring it ... read more
Business response:
Thank you for taking the time to leave a review of your recent experience with our dealership. I am sorry to hear that you did not receive adequate communication during your visit. At our dealership, we strive to provide clear and prompt communication with all of our customers, and it is concerning to hear that we fell short in your case. We take all customer feedback seriously, and we will be reviewing our communication processes to ensure that this does not happen again in the future.
Had my truck diagnosed and they determined the leaf spring needed replacement. I was told they would order it and call me when it came in. Was told this was covered under my extended warranty. Part came in. I dropped off the truck. 4 days later I get a call. Sorry this repair isn’t covered under your extended warranty and Ford is denying to cover it as well. What a waste of time, money and energy. These guys have always been good in the past but just Mike many businesses, seem to be going downhill as far as customer service.... read more
Business response:
Thank you for bringing this to our attention. We're sorry to hear that you experienced issues with your vehicle that were not covered by the warranty. We understand that this can be frustrating, and we would like to apologize for any inconvenience caused. While we strive to make sure our customers are fully informed about their warranties and what they cover, sometimes there can be misunderstandings. We would be happy to review your specific situation and see if there is anything we can do to assist you.
My wife and I have had a few issues with communication from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty. Overall the service is fine and we choose to come here because it is where we got our vehicles and we want to maintain a clean service record. UPDATE: Got a canned response to my review claiming some lame empty attempts to fix their process, but I STILL have not actually been contacted in regards tomy unanswered warranty r... read more
Business response:
Thank you for taking the time to leave a review of your recent experience with our dealership. I am sorry to hear that you did not receive adequate communication during your visit. At our dealership, we strive to provide clear and prompt communication with all of our customers, and it is concerning to hear that we fell short in your case. We take all customer feedback seriously, and we will be reviewing our communication processes to ensure that this does not happen again in the future.
Let me start off by stating that is a review on Fords overall experience. I will note that dealers are responsible for their own service experience, but, Ford should be setting the expectations. Based on the experiences I have had with Ford for close to a decade, and more specifically my last set of experiences (the dealer did finally fix the problem after several visits) I chose to sell my Lincoln continental and will never buy another Ford product for anyone in my family. The auto industry should align the buying experienc... read more
Business response:
We apologize for your negative experience, and we take your feedback seriously. It's important to us that our customers have a positive and satisfactory experience with us. To address your concerns more effectively, we would greatly appreciate additional details about your experience and the specific issues you encountered. This information will help us to understand what went wrong and work towards resolving it. Our goal is to provide the best possible service and customer satisfaction, and we want to make sure we address a... read more
This service center is terrible and I wouldn't recommend it to anyone. I brought my Ford Focus in due to running over a huge dead animal on my way home from vacation and my car was making a noise. They told me it was my motor and transmission mounts and it would be $1300. I took my car in on Monday and on Thursday they were still giving me a run around why my car wasn't fixed. But Thank God what a blessing! I told them I needed my car cause I was single lived alone and had know one to take me to work or where I needed to go.... read more
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
severice advisor wanted to tell me that oil evaporates and that was the reason my oil was low and i was over life if a oil change when in fact the last service they didnt fill with oil correctly. also everytime i bring home from service some other problem occurs
Business response:
We apologize for any inconvenience you experienced with our service. It's disappointing to hear that the issue you brought your vehicle in for persisted even after the service appointment. Our goal is to provide effective solutions for our customers, and we're sorry we fell short in this instance. We would appreciate the opportunity to further investigate the matter and ensure that your concerns are properly addressed. Please contact us directly so we can work together to resolve the issue and ensure your satisfaction. Your ... read more
In the dealership hands someone dinged my door. Waited almost a month for a part
Business response:
We understand your frustration regarding the issue with your car. We always aim to provide a safe and secure environment in our facility, and we're sorry to hear about your car's condition. However, it's important to note that without clear evidence or proof that the damage occurred on our premises, it's challenging for us to take responsibility for the situation. We recommend checking with your insurance provider to see if this incident might be covered under your policy. They may be able to assist you in addressing the iss... read more
Service department is hard to reach on the phone, can’t invoice correctly, can’t seem to quote me what I ask for….need I say more?
Business response:
Thank you for taking the time to share your feedback with us regarding your recent experience. We're sorry to hear that you experienced difficulty in getting in touch with us, and we apologize for any inconvenience or frustration this may have caused. We strive to be accessible and responsive to our customers' needs, and we're disappointed to hear that we fell short of your expectations in this regard. We take your feedback seriously and will use it to improve our communication processes and ensure that we are more responsiv... read more
You guys said you serviced my car, but who is to know? You said my brakes were at 5 mm on the back sides and they were actually at 1. I knew something was still wrong so I took it to a new place to be serviced. I called to talk, sent the paperwork, and never heard back. Called with a follow up. Never heard back. You’re in the business of keeping people safe, which absolutely did not happen here.
Business response:
Thank you for sharing your feedback with us regarding your recent service appointment. We're sorry to hear that something was missed during your appointment, and we apologize for any inconvenience or frustration this may have caused. We take all concerns and issues with our customers' vehicles seriously and strive to provide accurate and efficient diagnoses and repairs. We understand that you were not satisfied with the service you received from us, and we apologize for falling short of your expectations in this regard.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.