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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Do not let them trick you. These people will lie to you multiple times to get you to come waste gas and time to come in. We used a service through USAA that uses true car for pricing at dealers. We saw a ranger that seemed to good to be true. So we called and asked. The sales manager Alan says it is true. Then a sales guy named Gene Diehm called and we asked again if it was true and he said it was. We described the vehicle to them to be sure and they said yes. Gene called even pulled the ranger up and said to meet him at the... read more
Business response:
We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. Please contact Lindsey Frazier at 855-971-8349 or lfrazier@mogf.com.
Can’t get the service department to fix my problem or get them to call me back. I been waiting for about 3 days for the return call
Business response:
We are so sorry no one has returned your call. Please contact Sterling Oliver at Soliver@mogf.com at your earliest convenience so we can get to the bottom of your issue. Thank you.
POOR EXPERIENCE Poor experience overall. Seriously could never recommend this dealership. They advertise one price and you end up paying another. All customers want is transparent pricing, but that's not how they do business. You think you know the price but the manager apologies for the misinformation and tells you the price is 5k more and they also don't follow up in a timely fashion. BUYER BEWARE
Business response:
We never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. Please contact Lindsey Frazier at LFrazier@mogf.com.
Derek was fantastic to work with, however the financing was less than desirable. It actually was unethical what took place, but my wife and decided to let it go.
Business response:
We are so sorry you didn't have a great experience in our finance department. We would like to discuss the issue further with you. Please contact Lindsey Frazier at lfrazier@mogf.com at your earliest convenience.
poor service This dealership had the worst service I have ever experienced. they almost sold my car out from under me. They also failed to give me a service report even after asking 4 times!
Business response:
We are so sorry to hear you had a negative experience. We would like to dig deeper into the issue you have described so we can find a solution. Please contact Lindsey Frazier at LFrazier@mogf.com at your earliest convenience.
They will tell you anything to get you to purchase a vehicle from them but they will not stand by their word after you have purchased from them
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Lindsey Frazier at lfrazier@mogf.com at your earliest convenience.
Not very good at all. Gene, our sales rep was very aggressive and pretty much said he would kill our family if we didn’t buy a car. He also left a nasty voicemail on our phone b/c we asked to speak with his manager. Would not recommend them at all, it’s a good car we bought but they need to find new sales rep.
Business response:
We would never make remarks like that to our visitors or customers. Please contact Lindsey Frazier at lfrazier@mogf.com at your earliest convenience.
"Fixed" 3 Times under Warrenty, but not the 4th I am total dissatisfied. We had the same issue "fixed" 3 times under warranty, and now the car is out of warranty so i had to pay for the repairs. I suspect we will have the same issue again in a couple years. I was bounced back and forth between the dealership and Ford. All were nice folks but no one would step up to cover the costs in any material way. And i am a Ford customer, in addition to this mustang, I have had an Expedition and 3 Trucks over the past 20 years.
Business response:
Milton, we would like to go over with you what you got fixed so we can get to the bottom of why the issue hasn't been fixed. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com
Service sucked! Went in for a scheduled oil change and tire rotation, and even though it was scheduled it took almost 3 hours to complete. Also realized the next day the had not put my lock key back in my truck so I had to go get it. And to make matters worst, after a week I realized the had only rotated the tires on ONE side. So I had to go back for them to rotate the other side. I am so glad I noticed thanks to the brake dust on my wheels. Horrible service.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please call Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,408 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.