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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I frankly speaking, they are just liars. They did not give service and I feel every word service advisor was lie and they stole my)$1000: They are not realable and I don’t mind helping someone who goes to Mall of Georgia Ford. Do not trust Patrick service advisor.
Business response:
We appreciate your feedback, and we're sorry to hear that you had a negative experience. We value your opinion, and we would like to understand your concerns better in order to address them effectively. To assist you further and to improve our services, could you please provide more specific details about the issues you encountered? This will help us identify the areas that need improvement and ensure that your future experiences with us are more positive. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf... read more
Bought a brand new 2023 Ford F-150 Platinum edition from this dealership. The A/C does not work properly and the dealership won’t fix it. They tried twice and just simply gave up. They told me FORD headquarters are working on the issue and in the meantime there is NOTHING they can do. So here I am stuck with a pretty expensive truck with a malfunctioning A/C.
Business response:
We apologize for any inconvenience you've experienced with your new Ford F-150 Platinum edition. We understand the frustration and are sorry for the inconvenience caused. We are actively working with FORD headquarters to resolve this issue. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I sat for 4 hours after I was told my service person would come out to greet me She was not told I had arrived and it took another 45 min before my car was ready. Then, the paper and plastic was left in my car after my service and finally... my car was blocked in and I couldn't leave for 10 minutes after my keys were returned.
Business response:
Hi Natney, thank you for sharing your experience with us. We apologize for the delays and inconvenience you faced during your visit. We take your feedback seriously and will address these issues to ensure a smoother and more efficient service in the future. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Went in for recall came out with other items broke. Had to pay for things they broke.
Business response:
We're sorry to hear about your experience. We take customer satisfaction seriously and would like to resolve this. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
They purposely covered issues with car that I didn’t discover until I signed all paperwork and tried to crank the car the following day.
Service advisor not too informed about service specs. Recommended service that wasn't necessary. Tried to upsell everything. Took forever to get my car back while waiting. Probably never going back.
Business response:
Thank you for sharing your feedback. We apologize for any inconvenience caused during your visit. We appreciate your input and will strive to improve our service. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I am expecting a replacement part. It’s been almost two months and no one has called me to let me know why it is taking so long. I have called twice and they keep telling someone is going to call me !
Business response:
Hi Zara, I apologize for the delay in receiving your replacement part. This is not the level of service we strive for. I'll personally look into the matter and ensure someone contacts you promptly to provide an update. Thank you for bringing this to our attention. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I absolutely hate these emails and text messages. I have been contacted several times for one service. How many times do I need to tell you my service advisor was amazing for you to believe me??
Business response:
Hi Odie, thank you for your feedback! We apologize if our communication has been excessive. We appreciate your positive experience with our service advisor and will ensure to streamline our contact methods moving forward.
Worst customer service and service ever. Had my truck there for transmission repair under warranty. The “courtesy vehicle” they gave me broke down on me. I got it towed back 1 minute after they closed and they couldn’t help me get another after I called and spoke to someone that said they can help me. Got another vehicle for a couple more days and then mine was “fixed”. They charged me for the “courtesy vehicles, yes the one that broke down on me too. My truck broke down again for the same issue the next day. I took it back ... read more
Business response:
Hi Robert, we're sorry to hear about your experience. We strive to provide excellent customer service and it's disappointing to hear that we fell short. We apologize for the inconvenience and will address your concerns with our team to ensure this doesn't happen again. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.