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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
They don’t care what do you want or need They just want to sell whatever it is! If it is necessary to deceive their customers, they will do so, to simply meet a sales goal.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Lindsey Frazier at lfrazier@mogf.com.
Worst service Worst customer service ever. They couldn’t tell me what was wrong with my car just that it would cost 600 dollars to fix it. But when asked what was wrong with it he said he’s not sure.. so then took it to a dealer in Pennsylvania and found it is was a 50 dollar fix and not a 600 dollar fix
Business response:
Richy, we always want to keep our customers informed with what's going on with their vehicle. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com so we can pull up your last visit with us and see if we can get to the bottom of what is wrong with your vehicle.
Get What You Pay For?? I paid over $700 for multiple work to be done including oil change. Less than 2 weeks after my Oil Change MSG flashes?!?!?! If this wasnt done correctly...what else was?
Business response:
We are so sorry to hear about this issue. We would like some more information about your last visit with us so we can figure out why your oil MSG is flashing again. At your earliest convenience, please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Misleading, ads Internet ads are misleading, shows fully optioned car but actual price reflex without all the options. Sales person did not explain clearly on price, options, etc. Couple of days after I pick up the car, the sales person called me said I need to sign one more document, and said he will come to my house to get a signature but he did not show up, twice. Without any notice.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Lindsey Frazier at lfrazier@mogf.com at your earliest convenience.
Promises Broken We purchased a 2019 Ford Mustang Ecoboost. The vehicle had a small scratch on the hood. Leo, our Sales Representative said they would take care of the scratch and he would call us as soon as he got the appointment scheduled the next day. NO call the next day and we then called the next 4 days and left messages with Leo to call us back. Never got a call back. Went to the Mall of Georgia Ford and found Leo. He then said they couldn't fix the scratch. The "new" Customer Service Manager Dennis made many excuses f... read more
Business response:
Matt, we would like to discuss this issue with the scratch on your vehicle on a more personal level. At your earliest convenience please reach out to Lindsey Frazier at LFrazier@mogf.com.
7 banks Your finance guy ran my credit through 7 banks, even after I was approved through USAA. So now my credit dropped. Really pissed and feel betrayed. Mason was fine but benetiz is the xxxxxxx and I have know idea who Bryce piper is
Business response:
We would like to speak with you further about this issue. Please contact James King at customerrelations@mallofgeorgiaford.com at your earliest convenience.
Very Bad Experience. The Mall of Georgia Ford Service Department should continue working to put the customer’s needs first, specifically when service advisors mishandle the requested service order made by the customer. In my case, there was obvious communication failures between service-advisors that lead to a missed opportunity in getting my 2008 Ford Explorer repaired correctly on the first attempt. Due to this significant internal communication failure, my SUV was not fully repaired and not ready when they said it was rea... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com at your earliest convenience.
Feel ripped off Took company van in to check out hard shift told needed 4500 transmission. Picked it up discovered they had not even checked the fluid level. Added 1.5 quarts fluid. Van smoothed out in a few days and is running fine. Never even thru a code or a check engine light. Called twice for managment and never got a call back Ripped off for diagnostic fee. Sure they did nothing
Business response:
Chris, we would like to speak with you further about this so we can verify if your vehicle was worked on or not. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com at your earliest convenience.
Poor customer service Brought vehicle in for a check engine code, was charged $135 to tell me it was not covered by the warranty. Picked truck up and attempted to drive home, an error code flashed on dash- took vehicle to another shop only to find out that the problem was they unplugged a sensor. Would not recommend the service department.
Business response:
We would like to speak with you further about this situation you described. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com at your earliest convenience.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,414 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.