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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
The leasing process was bad. The lease buyout was bad. The junk fee to but the lease is bad. I would darken your steps ever again.
Business response:
We're truly sorry to hear about your negative sales experience. Our aim is to provide a smooth and pleasant car-buying process for all our customers, and it's disappointing to learn that we fell short of your expectations. Your feedback is important to us, and we take it seriously. We will review the details of your experience with our sales team to identify areas for improvement. Our goal is to ensure that every customer receives the attention and assistance they deserve.
It took three different visits to address the issue that worsened and could’ve been potentially dangerous.
Business response:
We apologize for the inconvenience and the need for multiple visits to address the issue. Your feedback is important, and we're actively working to improve our service to ensure more efficient resolutions for our customers. Thank you for sharing your concerns. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
It took 5 days to replace a battery and they did not keep me updated in any way during the process. Everytime I would call I would be sent to a voice-mail box and never receive a callback
Getting through the phone system and speaking to a real person is painful. And after 3 weeks and 6 messages, I never got a return call. 4th week of trying and I finally reached service advisor Stephanie, who was great. She alone brought the rating up 3 points.
The service technicians should be retrained. They didn’t know how to take off my lug nuts. They said it was too rounded and when I tried removing them they easily came off. Either the technicians are incompetent or they are liars. They also tried to upsell me on services I didn’t even need like my spark plugs which were recently changed etc. they tried to make my mileage an excuse for the upsell. I just wanted a simple break services that shouldn’t have cost more than $500 but instead they quoted me for $2000 for services I ... read more
Sales department is great. Will buy here again. Service dept is rude and lacking in quality of work provided. They cause more issues than they fix.
Messed up my car. They were not thorough with work or communication. Will not be bringing my vehicle back there.
Business response:
We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership.
Came here for 100,000 service (had already had spark plugs, and cooling system flush prior to this visit). So basically an overpriced oil change and “world class inspection”. They wasted my time (scheduling me when the mechanic who could fix open recalls on my truck wasn’t working), took 4 hours longer than promised, and returned my truck leaking oil. I had to call them 4 times before I could get a person on the phone and schedule bringing my truck in to fix whatever they had messed up. “Service advisor” wanted me to leave i... read more
Worst experience I ever had for a car repair they hung up on me three times all I wanted was information about my car and to give them some information about my car and it took them over a week for them to tell me what was wrong with my car very disappointed with them
Business response:
We're truly sorry to hear about the experience you had when trying to reach our service department. Hanging up the phone is not the level of service we aim to provide to our valued customers. This incident is concerning, and we take your feedback seriously. We want to make sure that our service department is easily accessible and responsive to your needs. We'll be looking into this matter to ensure it doesn't happen again in the future.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.