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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Just out to get more money I went to get a simple alignment on my truck after I had some work done by my mechanic. They said that they were able to almost align it but that I had to replace a bunch of front end parts to get it exact. After I paid I never was given the paper that shows the alignment information. Then I had to go raise xxxx to get it emailed to me and my mechanic looked at it and said they didn't hardly do anything. They were supposed to check some things and find out what was going on with the steering and no... read more
Business response:
We would like to speak with you on a more personal level and see why your truck wasn't aligned. Please contact Sterling Oliver at soliver@mogf.com at your earliest convenience.
Damage to seat back after oil change, etc. service I was in for an oil change and battery replacement on I believe Wednesday 9/25/19. As I was getting out of my truck on Friday I noticed a slice in the driver seat back. We immediately emailed Tony Owens about it with pictures. He said we would look into it. I have called and emailed him repeatedly since then with no response. Today is 10/25/19. I said if I didn’t get a response today I would escalate through the management at MOGA Ford. During this time I needed 4 new tires ... read more
Business response:
We apologize for the delay in contacting you regarding your concern. However we were made aware of your seat issue 3 days after service so there is reasonable doubt that the damage occurred here. You spoke with our Service Director, Sterling, on Friday. Please reach out to him to further discuss.
Appointment for oil change I was there for an oil change, had an appointment and waited 3 hours and my car had not even been looked at yet. That is way too long to wait for an oil change with an appointment!!!
Business response:
Hello, Judy. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com at your earliest convenience.
They can not multitask I came in with 2k miles on my new truck. Several 8ssues already. They replaced the rear sensor and light assembly, and a couple minor things under warranty. Then they couldn't figure out the technology issue, so they did a hard reset and claimed it was fixed. Part of my issue already stated that if you do this it takes up to 4 days to break again. They refused to accept the issues, and they are ongoing. Also, their rental car service decided not to pick me up, and then put me into a subcompact car. I a... read more
Business response:
We would like to discuss these issues with your vehicle on a more personal level so we can reach a solution. Please contact Sterling Oliver at 678-288-5979 or soliver@mogf.com at your earliest convenience.
Very long oil change Went in for oil change and left about four hours later. Had a 7am appointment and they were done about 11 am. Slooooow service. Happy with work done it just took way to long.
Business response:
Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com at your earliest convenience.
Bought a used gmc truck, came w 1 key. I asked about another key. Shawn said be here on Friday as we have a third party vendor making keys that day. He said he would get a key for me at dealer cost. Needless to say he did not honor that statement saying the manager that oversaw my deal( 5 days prior) no longer works there. It’s the little things that matter. Ruined a relationship that has included purchases of 2 vehicles totaling over $50,000, all for the cost of a key.
Business response:
Thomas, we wanted to let you know that we received your review and would like to speak with you further about this situation. At your earliest convenience, please email James King at customerrelations@mallofgeorgiaford.com.
Nothing I went to bought a car from mason Clark and there was some repairs needed to be done before I took the car home like some paint chipping. And he promised to fix the spots including the one of the main spots on the hood. So when I went to pick the car back up it was not done then about a week later after the managers where throwing me around in a circle they said they was not going to fix my hood. So then I took it upon my self to record mason saying he agreed to fix the hood. Then I went to his general manager to see... read more
Business response:
Lucas, we never want our customers to feel we are turning them down or not fixing their vehicle properly. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss your situation in further detail.
Poor after sales response Two issues: whoever performed the certification inspection failed to notice or do anything about the inoperative passenger seatbelt problem.. won't latch. Covered under warrantee but costing me time - two trips to get fixed after taking possession of 2018 cart and I can't drive anyone in front passenger seat until part is available at local dealership and fixed. Other unresolved issue: missing floor mats. Spoke twice to sales department reps who promised to call back with resolution and left one ema... read more
Business response:
Coop, when we do our inspections we do them as thoroughly as possible. We would like some more information about this so we can see where and if a mistake was made. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Service Drop the vehicle whit check engine light off Pick up whit check engine light on. Because I didn’t fix the car there (replace spark plugs) they let check engine light on even it was of when I dropped.(Other wise I can’t understand why they left that light on) Thank you
Business response:
Vio, we would like to get more information about your visit with us so we can further investigate this situation. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com at your earliest convenience. Thank you.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,414 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.