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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
It’s been 2 months and I still haven’t gotten a call back to drop my car off for the recalls…
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
This place is a rip. Over priced. And I didn't realize I paid 8000 over msrp until it was to late. This should be illegal. Had a loaner vehicle and it broke down on side if road. I called and they basically told me to figure it out. My truck is still having the same problems it did when I took it in the first time. Also they have the worst inventory selection around the area. I would not recommend this place to my worst enemy!
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
No reply no car wash no service I had to call before they call so unprofessional
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
This Ford dealer made me feel like they were too busy for my business. My service advisor was very uncommunicative I had to consistently follow up to get any information. Ultimately my diagnostic service only resulted in a recommendation for a phaser job but I did not get any information about what diagnostic was done or what the results of the diagnostics were.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Service was ABSOLUTELY TERRIBLE! My service guy Chris was rarely available, and routinely told me "he'd have to check with ..." I delivered my car on Sunday evening for a routine service with a couple of small problems to fix and I'd get it back Monday afternoon. It was not ready. I finally was told to come for it on Wednesday. When and I got there it was not ready. I spoke with a different service person and got the car on Thursday afternoon. VERY upsetting and EXPENSIVE for me to get other transportation.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
My truck has been in for repair for about 8 weeks, with an unresolved issue. The vehicle was returned to me twice, deemed ready. It was not.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I had to edit my review due to my first and only service experience. I made an appointment last week for 10:00 today. I pulled into the dealership and looked everywhere for signs for the service drive. After circling my car through the lot I parked and went in. I was then told the service department is in a totally different building behind the dealership.....for some reason they chose to put the directory sign for parts/service as you are leaving. I pulled into the drive and walked in where I stood for about 5 minutes, not ... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
I went in for a paint protection service, & now my hood looks noticeably worse. It has large “brush-like” strokes that are too visible. I gave it time to settle, but the stroke marks have remained! And the paint has dulled down considerably. I’m not sure what all was done, but it looked better before I took it in. Now I’m left looking for a corrective paint job from SOMEWHERE!
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Always issues here, went to pick my car up and they couldn’t find it waited 20+ minutes I don’t understand how you loose a car! I always call to follow up on my parts on order to see if they have come in. I have had my Bronco a little over a year and this is the 2nd time my sunroof has been worked on.
Business response:
We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.