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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Long wait for service. Plan on leaving vehicle for at least a day. Not willing to stand behind defective compressor on Ford Escape only 5K out of warranty period.
Business response:
Hello, Dave. We appreciate your feedback. Our goal is to make the purchase process easy for our customers, and we're sorry that your visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact Sterling Oliver at Soliver@mogf.com.
Worst dealership to do business with; which is why didn’t buy from them. There was a time when MOGF was awesome. They’ve gone downhill from 5 years ago. Stay away!!!
Business response:
Burke, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Lindsey Frazier at LFrazier@mogf.com.
I was two days at the dealer because the technician did not do a good job Two of the tubing was not connected right. i have to connected my self.i back to the dealer to check .they not founded a problem.they gave me my car back and to two weeks after I found they did not install back The screws of the cover right and I have to pay at other person to do that.
Business response:
We would like to get more information about your service visit with us so we can get to the bottom of what was not fixed. Please contact Sterling Oliver at Soliver@mogf.com.
I’ve been to Honda Gwinnett Place and they tried to sell me some service that I didn’t even need. No such thing at this dealership!
Business response:
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Warranty Work Just Doesn't Pay Enough Picked up a warranty engine replacement. xx engine light came on within 3 miles of leaving dealership. The "faulty" sensor was probably broken during the engine replacement and not taken care of at that time. Cost $300 and 3/4 day sitting around waiting for the diagnosis. The A/C compressor also had to be replaced during the repair at my expense... It didn't have a problem prior to coming into the shop.
Business response:
Todd, we are so sorry to hear about this negative experience. Please contact Sterling Oliver at Soliver@mogf.com so we can get to the bottom of this issue. Thank you.
Mall of Georgia Ford STOLE from us. On April 25th, 2020 we went to Mall of Georgia Ford at 4525 Nelson Brogdon Blvd in Buford. We spent 4 hours there trying to purchase a 2015 F150. We were initially told there were a few problems verifying our funds with different banks, however after a while the sales representative came back and said we were funded! We signed the paperwork for our current vehicle, a 2012 F 150, to be traded in and then finished signing the paperwork for our new vehicle, the 2015 F150. We left that day wit... read more
Business response:
We are so sorry to hear about this experience. Please contact Lindsey Frazier at lfrazier@mogf.com at your earliest convenience.
Went in for an oil change, and left with the mechanic recommending over $600 of unnecessary repairs! Recommend brake pads and rotors on all 4 wheels. Totally unnecessary. Transmission fluid flush; unnecessary. Coolant flush; unnecessary!
Business response:
Dave, we would like to get more details on what exactly was wrong with your vehicle. Please contact Sterling Oliver at Soliver@mogf.com.
The sales team was absolutely amazing but the service team is the exact opposite. I went from never wanting to buy from any other dealership to never wanting another ford.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Sterling Oliver at Soliver@mogf.com.
The team is very professional, however, the cam phaser repair has not resolve engine issues. The truck is going back for its third related service in Barrie ON Canada on May 5th. Very disappointed in the overall quality of the truck and the continued high volume of recalls. As far as I am concerned Ford should up the overall bumper to bumper warranty to 10 yrs 150 K miles.
Business response:
Glen, we would like some more information about your time with us, so we can get to the bottom of why the issue has been unresolved. At your earliest convenience contact Sterling Oliver at Soliver@mogf.com. Thank you.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,408 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.