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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Bad service from the agents, no answering phone calls, no resolving my issue, bad actitud find almost everybody
Business response:
We apologize for any inconvenience you experienced. We strive to provide excellent service, and your comments will help us improve. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Ordered 2 transits and never had a follow-up. Came in to get my refund and they took my info and I'm still waiting for the response 😒
Business response:
Hi Ilya, we apologize for the lack of follow-up and the delay in responding to your refund request. We understand your frustration and we will work to address this issue. Thank you for bringing it to our attention, we'll make sure to improve our communication process. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.
Last two service writers refused to address my recall issues and very poor demeanor! He said on the last visit he would call me back with an update and never did!!!
Business response:
We're sorry to hear about your negative experience with our service department. We strive to provide excellent customer service and will address this issue internally. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Took car in for a recall. Had appointment said would get back that afternoon. No call. Next day got call saying part wasn’t available yesterday car is ready now. Upon looking at invoice it says rear toe link ball joint inspection. Was the part actually replaced? Recall states due to driving on salt treated roads this could be an issue. We lived in MO prior to moving to GA. Concerned that part was not replaced. I have called and left messages for someone to verify that indeed part was replaced and have yet to get a call back ... read more
Disappointed it took so long to discover it was a motor mount. Dropped car off on Thursday 11/2 and it was completed on 11/10. Problem was discovered on Tuesday 11/7. Part was not ordered until 11/8. Part came in on 11/9. Car was not done until 11/10. It should have been done on 11/8. Cost me two extra rental days with Ford Rental. $80.
Business response:
Hi Rob, we apologize for the delay in resolving the issue with your car. We understand your frustration and will take your feedback into consideration to improve our processes. Thank you for bringing this to our attention. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
Not the best experience with this ford dealership I've brought my truck there 3 different times for the same issue and was never fixed and am still having issues.
Business response:
Hi Levi, we're sorry to hear about your experience at our dealership. We apologize for the inconvenience caused by the ongoing issue with your truck. We would appreciate the opportunity to make it right. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.
If i could give this a minus 15 i would. CarterWilson is an unscrupulous salesperson. There was an unannounced bait and switch of vehicles. An unannounced $500 wax job added to the vehicle. A lot of details were inconsistent between quotes and as im finalizing the transaction with clarity questions he tells me it's just been sold…. I spent 7 hours of my day finalizing the deal with him and then he pulls this. Seems like they were stalling on purpose. Either way. It’s a horrible experience and either he’s bad or the dealershi... read more
Business response:
We're sorry to hear about your negative experience. We appreciate your feedback and we take these concerns seriously. We will address this issue internally to ensure a better experience for our customers in the future. Thank you for bringing this to our attention. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.
I dropped my car off and didn’t hear anything for days. Had to keep texting and calling. Just needed oil changed and breaks. Extremely frustrating. There was also an issue that came up from my previous repair. And I was told it’s nothing just brakes. Now my truck is leaking and the guard underneath is falling off. And the brakes squeak.
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
Never take your car , truck , motorcycle, bicycle, scooter or roller skate here for repairs when you get it back from them there will be problems you didn’t have when you dropped it off, they will recommend engine replacement when all it needed was a headlight bulb!!!!
Business response:
We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership. If you would like to discuss your concerns in more detail or if there's any... read more
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.