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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
"Fixed" 3 Times under Warrenty, but not the 4th I am total dissatisfied. We had the same issue "fixed" 3 times under warranty, and now the car is out of warranty so i had to pay for the repairs. I suspect we will have the same issue again in a couple years. I was bounced back and forth between the dealership and Ford. All were nice folks but no one would step up to cover the costs in any material way. And i am a Ford customer, in addition to this mustang, I have had an Expedition and 3 Trucks over the past 20 years.
Business response:
Milton, we would like to go over with you what you got fixed so we can get to the bottom of why the issue hasn't been fixed. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com
Service sucked! Went in for a scheduled oil change and tire rotation, and even though it was scheduled it took almost 3 hours to complete. Also realized the next day the had not put my lock key back in my truck so I had to go get it. And to make matters worst, after a week I realized the had only rotated the tires on ONE side. So I had to go back for them to rotate the other side. I am so glad I noticed thanks to the brake dust on my wheels. Horrible service.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. Please call Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Gene explained in detail how they go through every vehicle to make sure it’s worthy to sell. The morning after buying the vehicle engine light came on. Service department stated they don’t work on GMC. Called Gene twice, no return call. Repaired the vehicle at the reputable service center. They explained. To me that the oil hadn’t been changes . The oil pan was crushed. Made all necessary repairs approx 600.00, Lesson learned as far as I’m concerned. I would not recommend this dealership to anyone.
Business response:
We would like to get more information on your visit with us so we can get to the bottom of this issue. Please call Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Not happy with sales or service. Had an issue i pointed out and wanted fixed. Sales or service disabled the feature ( heads up display) and said they coukd not find issue. Service said i had to get ranger rover to confirm obvious problem was not normal.
Business response:
We want to look more into the issue you described so we can try to fix the problem. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com at your earliest convenience.
This was the worst experience I've ever had with any business. They really could care less about you. I will never take any of my vehicles here ever again. My check engine light came on three weeks ago. I dropped my car off and it takes them two days to call me back saying the transmission is broken. Another five days pass and I stop by to get a parking pass out of my car. While I'm there I ask what was broken. The service adviser says they haven't even looked at it and it could be another week or two before they even get to... read more
Business response:
We are so sorry to hear about this issue. We want to be as clear as possible when it comes to communication and we also want to move as quickly and efficiently as we can. Please contact Sterling Oliver at 678-288-5979 or Soliver@mogf.com so we can further discuss this.
Update as of January 6 at 5:15 PM. Sitting in showroom for 50 minutes and counting. Waiting to speak to Jeffery Wessels the General Manager. Yes, that is correct, we have been waiting 50 minutes to speak with the GM. He has yet to reach out to us to address our concerns. Very disappointing, but not surprised given the current history of how they have handle their poor paint repair work. We purchased a 2019 Ford Mustang Ecoboost. The vehicle had a small scratch on the hood. Leo, our Sales Representative said they would take c... read more
Incomplete repair/cleanup and safety inspection items undocu Brought truck in for diagnosis and repair of right front wheel. Was found to be stuck brake caliper piston Repair parts and labor wete extremely overpriced. Replaced both front rotors and right side brake caliper only & was a rebuilt one...not new!!!! Brake fluid was drained from front lines only but was charged for complete brake fluid changeout. All lines were not drained and purged. Truck was not cleaned up afterwards. Dirty all over and grease allover right fro... read more
Business response:
We are so sorry to hear about this experience. We would like some more information about your visit with us so we can get to the bottom of these events you described. At your earliest convenience, please call Sterling Oliver at 678-288-5979 or Soliver@mogf.com.
Rear hatch inop Rear hatch still not repaired two attempts service adviser great service needs more training in interior repairs thank you in advance Ron Artelli Ron Artelli
Business response:
Thank you for taking the time to leave us a positive review!
I was along with my boyfriend to see him being mistreated by this Ford location. It was awful to say the very least. I was there when Leo Bond told my boyfriend Nate James, along with his parents, that a small scratch on his car would be repaired. Sterling was interruptive and a super bad reputation of Ford as a company. He did not care one bit what his employee told a customer and handled things horribly for someone in a management position. Between being hard to contact and a problem every time my boyfriend could actually ... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this repair issue further with you. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.3 star rating with 15,414 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.