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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
Would not call us back to make appointment for service call. Finely had to drive there to get appointment. The service and work were excellent, but had to drive to get things started
Business response:
We apologize for the issues you had whilst trying to call us for service. We understand how frustrating that can be, and we will work to improve our phone service and provide training where necessary. We are happy to hear that your service was excellent, and we hope to see you in the future.
Attempted to schedule service for a recall but the service department never called me back.
Business response:
We sincerely apologize for the difficulties you encountered when trying to reach us by phone and for not receiving a call back as expected. Effective communication is important to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system and call back procedures to ensure that our customers can easily reach us and receive timely responses. To address your concerns more effectively, we kindly request specific details about your attemp... read more
Can never reach anyone in service, noone ever calls back. They ALWAYs find more to fix than you ask for. They do everything they can to get out of fixing something they broke, even if under warranty
Business response:
We sincerely apologize for the difficulties you encountered when trying to reach us by phone and for not receiving a call back as expected. Effective communication is important to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system and call back procedures to ensure that our customers can easily reach us and receive timely responses. To address your concerns more effectively, we kindly request specific details about your attemp... read more
Stephanie, Service Provider made me feel that dealership is not honest. She works there and either inexperienced or something. My car was there for 2 days and nothing was done. She left voice mail and texted but I couldn’t get her back. Either your dealership is too busy or something, as I called for 4 days to get through to make an appointment. I shouldn’t have believed 24 to 36 hours. Then after my car was there Wednesday she said it would be Friday afternoon before they could even diagnose my car problems. I am very disap... read more
Business response:
We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality ser... read more
Not impressed with the quality of the service department, they’re not really trying to satisfy customers
Business response:
We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality ser... read more
On 8/11/2023, my 2yr old, 2021 Ford Explorer wouldn’t start. The power accessory would turn on, then there was a whole bunch of clicking noises while the engine tried to turn over. Then came the acrid smell and smoking from the engine. We have the car towed to Mall of Georgia Ford, who agreed to make an appointment for my car on Tuesday, 8/15 at 7am. On Tuesday, the day of the appointment, I received a text from my service advisor saying I could contact her via text or call. We rented a car (out of pocket) to cover my daily ... read more
Business response:
We're disappointed to hear this feedback. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss your concerns or questions.
Went to go get my 2002 truck checked out and asked them to do a wheel alignment and change the dif fluid. After the high price of the quote they no longer wanted to change the dif fluid. Took my buisness elsewhere
Business response:
We're disappointed to hear this feedback as we strive to be price competitive. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss any concerns or questions.
Dealership is cool, either under staffed or staff that is there isn’t really in their job. I was suppose to get a call back about a recall. Never got it months went I by and I went in. Dealership told two days for my truck ended having it 5-6 days and whoever was helping was not replying back to the text in time nor do they have loaners. Wasn’t pleased at this location like I am at others
Business response:
We're disappointed to hear this feedback. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss your concerns or questions.
After four visits for the same thing, they could not fix my car. They were always lacks in, turning around and timely manner as well.
Business response:
We're truly sorry to hear that the issue you were experiencing with your vehicle persisted even after your service appointment. This is certainly not the level of service we aim to provide, and we understand your frustration. Please know that we take your feedback seriously, and we will investigate the matter further to ensure that the root cause of the problem is identified and resolved promptly. We want to make sure your vehicle is in the best possible condition.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,082 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is closed now. It will open at 9:00 a.m.