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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I had a full service done on my car and it’ specifically stated tires were good. They were not! Needed alignment and two bald tires in the back! My daughter drove across county with this issue!! 🤬🤬
Business response:
Hi Acbose18, thank you for your feedback. We are so sorry to learn of the situation and would like to discuss this matter with you to remedy things. Please accept our sincerest apologies and extend them to your daughter. Our top priority is all of our customer's safety and satisfaction. Please reach out to Mr. Alan Greene, at AGreene@MOGF.com to continue this conversation and find resolution.
Came in for a check on my car. Realized there was a recall fix needed. Waited to see if it was mentioned. It wasn’t. I had to request it after the service person said everything but that part. Once I mentioned it, the work was done but of course the trust was severed
Business response:
Drtns2019, thank you for your feedback. We're sorry to hear about your experience and are always looking for ways to improve our team and customer care. While we cannot change the past, we can use this as a constructive opportunity for our team to improve. Thank you for bring this matter to our attention and rest assured it will be immediately addressed. Please reach out to our Service Manager, Alan Greene, at AGreene@MOGF.com to continue this conversation and find a resolution. Thank you!
Mall of Georgia ford … honestly i have only had one issue. I have written a review before. And they said contact this email about your issue and we can talk… its been 1 year and i havent heard anything. I have had good experience with oil changes… that is it. They did a poor job troubleshooting my issue. Then fix this issue they find, it this didnt even fix the problem.. and now they want me to come back in for more services? Help me understand more about what happened to my car
Business response:
Hi John.M, thank you for your feedback. We're sorry to hear about your experience and want to reassure you that we take your concerns and communicative efforts very seriously. We understand your frustration and would like to continue this conversation with you to see if there's anything we can do to mend things with you and fully address all of your issues/concerns. If you will please reach out to Mr. Alan Greene at AGreene@MOGF.com, we promise you will hear back and receive our full customer care to address this.
Service rep was rude. Did not want to engage in 2 party conversation. Kept talking over me when I was trying to respond to him. His only interest was telling me how much money it would cost. I took my business elsewhere.
Business response:
Hi actionandy, we are always looking to improve our team and raise the bar for our team and greatly appreciate your bringing this matter to our attention. We understand your frustration and would like to see if there's anything we can to do remedy this matter and earn back your business. If you will please reach out to Mr. Alan Greene at AGreene@MOGF.com, we would love continue this conversation with you.
They weren’t organized, very chaotic, they didn’t top off my fluids, and I’m not confident they had much attention to detail. I was actually looking for a different Ford certified service station to take my vehicle to. They have very very very young service representatives and I’m not confident they know what they are doing.
Business response:
Hi Jenna.Jenkins, thank you for your feedback. Please rest assured that all of our Mechanics, Technicians, and Advisors are Ford certified and take great pride in the quality of their work and care, regardless of age. We understand that still mistakes can be made, and we will do our best to correct them and mend the situation for you. At your convenience, please reach out to Alan Greene at AGreene@MOGF.com to continue the conversation as we would love to earn back your business and repair things.
I bought my certified pre owned car 3 months ago. The service department has had it 2 of those months, once for the moonroof and now for a transmission issue. No one at Mall of GA Ford seems bothered by these facts or has tried to make the situation a little more tolerable by getting me in a rental car. I regret buying a car from this dealership and I would not recommend anyone else do so.
Business response:
Hi Kaylinn, Thank you for your feedback. We're so sorry to hear about your experience and empathize with your frustration. We are very bothered by the length of time it is taking to help our clients, and yet we cannot change the current state of production. With the the pandemic and Ford production/shipping being affected (and in some cases halted), some vehicles are taking longer than others to address and our loaners are in limited supply. Still, we would love to continue the conversation with you and see if there's anythi... read more
I have used them exclusively over the last 10+ yrs. service has been good until recently. I took my truck in for general service and the checked and or changed my air filter. They left the clips off and this caused my air intake to be open after the filter. A few weeks later my check engine light came on and it was my catalytic converter causing issues. When I brought this to their attention, they replaced the clips but wanted me to pay $1205 for a new catalytic converter. I firmly believe that the clips being left off for I... read more
Business response:
Thank you for letting us know of your experience, thegodfreys. We understand your frustration and would love to have a conversation with you to see if there's any way we can help remedy things and earn back your business. We take our customer safety and care very seriously and never want to lose a customer, especially you who has been a long-time customer with us. At your convenience, please reach out to Mr. Alan Greene at AGreene@MOGF.com to discuss this further. Thank you!
We were not greeted . We had to look for help. The waiting area was disarrayed. Only coffee was offered. Toilet seat was dangerously loose. D+
Business response:
Hi DHAZELETT74, thank you for letting us know of the situation. We are always looking to improve and your feedback helps us do so. We have since addresses all of the issues that you've mentioned and would love to have you back in to further assist you. If you will please reach out to Lindsey Frazier at LFrazier@MOGF.com, we'd love to continue this conversation and see if there's anything we can do to help remedy things.
You asked for a review - so here it is. I thinks it's You asked for a review - so here it is. I thinks it's ridiculous that Ford sent a recall notice regarding brake line failure in Sept 2020 and still had not gotten the parts to fix the problem. I'm starting to think it's some kind of scam. It's been almost a year now and I'm considering contacting Federal Consumer Affairs and the FTC. Something is wrong with you people!
Business response:
Thank you for your feedback, tom222. We're sorry to hear that your vehicle's parts have taken so long to be produced and/or be shipped. Unfortunately, that has been the case with particular parts and vehicles while Ford's production has been affected throughout the COVID pandemic. We will be happy to check on the status of things and see what more we can do to assist you if you will reach out to Mr. Greene at AGreene@MOGF.com.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,079 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.