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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
This dealership is not worth doing a deal with. If you decide to work with this horrible dealership, make sure everything that you want is in the deal sheet. Even if multiple people look you in the eye and shake your hand that they'll take care of you on an extra key or whatever it is - make sure to take the time to add it to the deal sheet. These sales people do not stick by their word. As a man, this is ridiculous, as a person buying 50,000 worth of car; this is maddening. They looked me in the eye and promised they'd get ... read more
Business response:
Hi ja2988, Thank you for providing us with this information and are sorry to learn about your experience working with us. We would like to speak with you further about your experience to see what we can do to find a solution. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
Body shop checked my radar sensor and it was ok. The service dept. said the bracket was bent and needed a new sensor with out removing the bumper. What a ripoff!!
Business response:
Christhartmanc21, Thank you for letting us providing us with this feedback. We want all of our customers to leave feeling satisfied and taken care of and would like to learn more about your experience. At your earliest convenience please contact Sterling Oliver at SOliver@mogf.com.
Would never use this dealership again did not tell the truth and would not work with me after problems excised trued to work it out they would not even listen
Business response:
None3, Thank you for your feedback. It is our goal every customer leaves satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
I had warning lights on the dash. I was told the computer needed to be reflashed. After paying for the work and picking up my truck after hours, I didn’t even get out of the parking lot before the warning lights began to light up again. I called back a couple of days later and left a message. I have yet to receive a return call from mall of ga Ford. I will try to avoid using mall of ga Ford in the future.
Business response:
Hi Mike, Thank you for providing this feedback and want to further understand the details of your situation. We always want our clients to feel valued, and want to ensure that you and your Ford vehicle have been taken care of. At your earliest convenience, please contact Lindsey Frazier.
After 4 visits of me tell the service rep there was something wrong with the navigation system, and him telling me there wasn’t...I told him “I bet if my vehicle wasn’t under warranty you’d find a problem”. After they finally added an A-Pim module, it’s now working. Simply not pleased with MOG Ford’s Svc Dept. Will ONLY go back if I have no other options.
Business response:
Hi GHunter4, Thank you for bringing this to our attention. We take each of our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
We found a non Ford vehicle being sold at this location which is the only reason we came to this dealer. While they were nice initially and the process was smooth- we were promised during negotiation that a second key would be provided to us after the deal. I’ve called 4 times, emailed 3 times and no response to where the second key is. If they were men of their word- they would have taken care of this by now. And oh- slo- I have a 800+ credit score and they tried to inflate the interest rate- I get that may be normal- but s... read more
I already responded that my experience was terrible. Your service manager - nice guy. Mechanic - not so good. Have wasted a lot of time back n forth.
Bought my car certified used back in Feb 2020. Have taken the car in a few times for service and was promised a Full detail since it wasn't done on the day of purchase. Each time I picked the car up we were told they didn't get to detail it again! Disappointing! Also, we have had issues on and off with the navigation system not syncing with our phones and apps not always working (Intermittently). Apparently since the issue hasn't been duplicated while at the service dept Ford will not do anything about it other than a master... read more
The lady that waited on me was the worst but I will say she was good at BSing me but it only mad me mad
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,078 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.