Mall of Georgia Ford

4.4

Car Dealers
Buford, GA

About this business

Automotive Car Dealers

Location details

4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 8:00 p.m.
Tue	9:00 a.m. to 8:00 p.m.
Wed	9:00 a.m. to 8:00 p.m.
Thu	9:00 a.m. to 8:00 p.m.
Fri	9:00 a.m. to 8:00 p.m.
Sat	9:00 a.m. to 8:00 p.m.
Sun	12:00 a.m. to 6:00 p.m.

4.417,078 reviews

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dwilkins2

5 years ago

I had an appt and dropped off my vehicle for work that would take 3 to 4 hours. I walked to some nearby stores rather than wait in the lobby the whole time. When I returned 3 hours later I find that my vehicle was yet to be worked on because I was not waiting in the lobby. The rep did expedite the work and 2 hours later I was able to drive 3 hours home. So what is the purpose for an appointment if you will not work on the vehicle unless you are standing there. I have purchased 3 of my last Ford vehicles from this dealership ... read more

Business response:

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

Susanbagley

5 years ago

I had ordered a mustang Mach e and they were terrible working with me on a trade!! The sales manager was very dishonest!! They kept trying to give me my refund back. I was not happy! The sales man was nice enough. It was NOT a happy experience! I got my car and got out of there!! I had to set up everything at home!! Susan Bagley

Business response:

Hi Mrs. Bagley, we're so sorry to hear about your less than satisfactory experience. Our Customer Care Coordinator has not been able to reach you and and we'd like to further discuss things to find a solution. Please reach out to Ms. Frazier at your convenience. She can be reached at lfrazier@mogf.com.

only1g2003

5 years ago

This service center is struggling. Techs troubleshot my truck for two weeks before directing me to another service center for parts. I’d call for an update and wouldn’t hear back from a rep for 24hrs. They may be capable of handling oil changes with no issues but their workflow with more technical issues needs to improve.

Business response:

Hi only1g2003, Thank you for letting us know about your experience. We're sorry to hear about your dissatisfaction and would like to see what we can do further address this matter. At your convenience, please reach out to S. Olvier at SOliver@mogf.com.

samueljm

5 years ago

Awful help. I needed new brakes after buying a used 2017 car from them and they assured me the brakes were fine. After taking it to 2 different mechanics both said they needed replaced like yesterday. So after calling the dealership with this info they just flat out said they weren’t going to do anything about it.

Business response:

Hi Samuel Jim, We're sorry to learn of your experience and would like to further discuss things with you to see if we can aid the situation in any way. Please reach out to LFrazier@MOGF.com at your convenience.

Enrique Cepeda

5 years ago

If your car is new they can help you, if it is an oil change or alignment they are specialists ... but if your Ford is a challenge, 7 years old or more, they will be complicated with bad diagnoses, bad repairs, they will not find the root cause of the problem, they will conveniently blame and insult your car (ignoring that they themselves built "that garbage") and they will only care if you pay a fortune, do not receive a guarantee, repeat payments for more bad diagnoses and more bad repairs and of course, close the mouth ..... read more

Business response:

Hi Enrique Cepeda, we apologize for your experience and would like the opportunity to discuss things more with you to find a solution. We believe in accountability, and would like to assure you that race, ethnicity, language, gender, physical disabilities, etc. are all matters that we take very seriously here at Mall of Georgia Ford. We work constantly to provide an honest, fair, safe, and inclusive environment. Please reach out to S. Oliver at SOliver@mogf.com as soon as possible to further discuss this.

marie6barber

5 years ago

Schedule an appointment for check engine light. I told service rep that it should be covered under the extended warranty. She asked if I had the warranty paperwork. I said it should be in the system. Sat there for an hour then she tells me they can’t get to it today. I asked if she checked my warranty she said no. I called Billy Cain Ford in commerce made an appointment and they were awesome, no issues over warranty. I will never deal with Mall of GA Ford and I will advise others not to go there.

Business response:

Hi marie6barber, we apologize for the inconvenience and want to reassure you that our customer care is a top priority for us. We would like the opportunity to further discuss things with you to find a remedy to the situation. At your convenience, please email S. Oliver at SOliver@mogf.com.

flweatherspoon

5 years ago

I am disappointed and discouraged about bringing my truck back for any service. Before I brought my truck in for an oil change it was quiet. After the oil change my truck is clicking and clacking, rough idling.

Business response:

Hi flweatherspoon, we apologize for the inconvenience and want to reassure you that our customer care is a top priority for us. We would like the opportunity to further discuss things with you to find a remedy to the situation. At your convenience, please email S. Oliver at SOliver@mogf.com.

Debbie M.

5 years ago

Car was mine. Signed contract. $1000 down. They lied. Dinged credit 14x. Car later repossessed at my home. Had to demand trade in/money back.

Business response:

Hi Debbie, We're sorry to hear of your experience and would like to see what we can do to help assist you. Please reach out at your convenience to our Customer Care Coordinator, Lindsey Frazier, at lfrazier@mogf.com so that we can learn more about the situation and assist you to the best of our abilities.

Ford1

5 years ago

Would not go to the service center at all. The sales department was amazing. Rude service when I brought attention to a mistake that they admitted that they made. I asked to speak with a manager who apologized but the problem unfortunately was not fixable and all they could say was sorry.. I’ve been to numerous afore dealers around and the service venter was the worst. I will drive out of my way to go to another Ford Service center.

Business response:

Hi Ford1, We're sorry to hear about your experience at our Service Department and would like to speak with you to see what we can do to remedy the situation. At your convenience, please email our Customer Care Coordinator, L. Frazier, at lfrazier@mogf.com.