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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
My new Mustang has a problem but the mechanic didn’t fix it because he said he never felt my transmission to neutralize. So every other day my car neutralizes for 5 seconds and then it runs.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Andy was my sales person. He did an excellent job, excellent customer service. By the guy who did the financial paperwork he totally put in a hole of 8k. Sorry but this is the reality. When a customer ask you what is the FINAL TOTAL please add the down payment too...
Business response:
We are glad you had a good sales experience and thank you for your feedback for our finance team!
Repair took nearly two weeks to complete. Follow/communication up was poor. Choose another service facility if you need your vehicle repaired in a reasonable period of time.
Business response:
Hi RWILLIAMS33 , We're sorry to hear about your experience and would like to speak with you to see what we can do to remedy the situation. At your convenience, please email our Customer Care Coordinator, L. Frazier, at lfrazier@mogf.com.
I love my car, but I wish I went somewhere else to get the service done. I was over charge for labor (over $1000) just to put a small part that cost a little over $23.
Business response:
Hi Minajoseph30, We're sorry to hear about your experience and would like to speak with you to see what we can do to remedy the situation. At your convenience, please reach out to our Customer Care Coordinator, L. Frazier, at lfrazier@mogf.com.
I am currently trying to buy a 2020 Jeep Rubicon from John Fike (not sure of the spelling) and I was told by the Georgia Ford Mall finance team that I am not allowed to purchase the Jeep with cash and that I can only purchase it if I finance through them at 4.79%. I talked to my friend at Duval Ford of Jacksonville about this because my credit score is 781 and I qualify for 3% interest and he told me that it is 100% not true that a vehicle can be finance only and that Georgia Ford Mall is trying to scam me. I asked John Fike... read more
Business response:
Hi Jessica, Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further details. Please contact Lindsey Frazier at lfrazier@mogf.com at your earliest convenience.
Take couple time to get the right service, never have a good service 8n the first time that's not really good to recommend to anyone
Business response:
Thank you for letting us know about your experience. We want to assure you that we value every customer and their time spent at our dealership. Please contact Lindsey Frazier at lfrazier@mogf.com to further discuss your experience.
very bad service. They refused to fix my 2014 ford focus, for a transmission problem rl which is covered by extende warranty, leaving shi I took it to another ford dealership which they fixed it at no cost..
Business response:
Hi Jucaveni, Thank you for letting us know! There should be no reason why we could not address your transmission and would like to learn more. Please contact Lindsey Frazier at lfrazier@mogf.com to further discuss things and find a remedy to your situation.
They Wanted to a unnecessary repair by adding adding a fusible link to a cable that should’ve been just removed. The knowledge of my 2011 Ford transit van was limited.
Business response:
als.repairs, We appreciate you letting us know about your experience and would like to further discuss things to help remedy your situation. Please reach out to Sterling Oliver at SOliver@mogf.com at your convenience.
We purchased a car there with an extended warranty. Used it within the first two weeks we had the car. That was THE ONLY time we have been able to use the bumper to bumper warranty. We have needed it but they will not diagnose anything unless we pay and additional amount and even then they will not use that warranty. Very disappointed in this dealership and the service department. They do not care about the customer only the sale and move on.
Business response:
HI Jenny, Thank you for letting us know about your experience. We never want our customers to feel as though they are not valued and want to assure you that we take each compliment and complaint very seriously. At your convenience, please contact Lindsey Frazier at lfrazier@mogf.com to discuss the situation in more depth and to find a solution to your problem.
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,078 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.