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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I would leave ZERO stars or less if I could. I would never recommend this place to anyone not even my worst enemy!!!! Even the sales MANAGERS care nothing about CUSTOMERS or Customer Service. Its sad that people are willing to spend thousands of dollars with you and you cannot even offer that one thing that is FREE for everyone. When they speak with you, you can tell you are just a number with a paycheck. I have worked in Customer Service for years and I would never be able to get away with the carelessness of the employees ... read more
Business response:
Hello Desire, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.
Not satisfied with the service as it relates to the diagnosis and remedy. Paid over $500 to solve an issue with a check engine light. One day after receiving the car back the check engine light returned. Made a subsequent appointment to recheck. Diagnosis was an additional estimate of $2500 to repair. Not satisfied
Business response:
Thank you for your feedback, ernestfreeman60. We understand that some repairs can become quite costly and are sorry to hear you had to make an additional trip to our dealership. We would love to have a more in-depth conversation with you and find a way to further assist you. At your convenience, please reach out to Mr. Alan Greene at AGreene@MOGF.com.
The worst run auto dealership in the USA. Complete rip-off!! Advertise one price on the internet or web page, then charge another... terrible service employees.
Will never use ever again. I did not appreciate the way I was talked to by mr. sterling. I did not like how my car was handled. I then was told serval time the ptu went out because of tire tread. I had another mechanic take a look once I got my car back. The ptu didn’t go bad because of tired tread. It went bad due to a bad seal. You people must be hurting for money so bad that you tried to convince me that my tired tread cause a part to go bad! Well news flash I’m not some dumb xxxxx that you can tell whatever to.
The service center ruined my lug nuts when they changed my brakes, when I reported this I was basically blown off. Customer service is lacking at this location. I won't be returning!
Still waiting on a call to do a recall on airbag. Was told it would be a week a d it is almost two months
Business response:
Hello, Brenda. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that you feel like we haven't been as dedicated to you as we should have been. We would love to see what we can do to earn back your trust. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
Every time I take my car in for service they break my horn. Also, in this last go around they recommended a radiador flush only to cause bigger issues where I had to then pay them an additional $700 for the repair.
Business response:
Hi JDASOTO, We're sorry to hear about your experience and would like to discuss it with you and see if we can remedy things. At your convenience, please reach out to Sterling Oliver at SOliver@MOGF.com.
Service at this dealership varies. The worst experience I had was dealing with a recall. The parts took a long time to get there and the dealership did not know what to do with them once they had them. They told me to make an appointment to come in. I did that. Showed up and they sent me to another facility. I got to that shop and they said they don’t do that type of work and told me to go back to the shop. I drove back only to be told that they had to contact Ford to find out how to install the roof window on my 2016 transi... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
" The customer is always right?" Not here. The rear end of my 2019 F150 has been bouncing around the roads for years. I've had it there 5 times and not one service has been performed. I get told every time that they didn't notice anything out of the ordinary. Totally normal. This is my 3rd F150 and I also have 2006 F250 and 2008 F450. So I know exactly how a truck is suppose to ride. My 2019 is hands down the roughest and most uncomfortable ride of them all. I am not a mechanic but I am and always have been a truck owner. If... read more
Business response:
uoffccollins, We're sorry to learn of your former experience. We'd like the opportunity to discuss this further with you and find a resolution to your problems. At your convenience, please reach out to SOliver@mogf.com. Thank you!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,079 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.