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Mall of Georgia Ford
- Car Dealers
- Buford, GA
About this business
Location details
4525 Nelson Brogdon Blvd., Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 a.m. to 6:00 p.m. |
I set up an appointment for early one Saturday morning to have my oil changed, and after waiting 2 hours I ask what was the hold up and they said we will work you in. I said why and they tell me the diesel macanic took off and I ask why was I not called to let me know about it where I could reschedule, they did not have an answer. My point is I had a time to be there and I was , so yea I was pissed. I had other plans that day that were all messed up. I’ve been debating on going back to a Duramax because the service has alway... read more
Business response:
Shane, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.
I called multiple times to ask if my work badge was in the car was told multiple time over the weekend that the car had been searched. Had to pay for a new one. Then on Monday when they had actually detailed the car it had been found.
Business response:
Hi ericyork25, We're so sorry to hear about this and the inconvenience. We'd love to discuss this more with you and see what we can do to help. At your convenience, please reach out to A.Greene at AGreene@MOGF.com. Thank you!
Buying my new 2022 ford ranger tuck through Justin Hopkins was an excellent experience, getting a car serviced through the service department a night mare,
Business response:
Hi jmcmullan, We're sorry to hear about your experience, and would like the opportunity to speak about this with you. At your convenience, please reach out to A. Greene at AGreene@MOGF.com. Thank you!
Service Advisor was wonderful all other interactions was horrible and lacking of customer service skills. Price also seemed exorbitant in that you have to pay a separate fee per issue. Will never recommend this particular dealership for service.
Business response:
Hi KSlaughter1, We're sorry to hear about this and would like the opportunity to further discuss this with you. At your convenience, please reach out to A. Greene at AGreene@MOGF.com. We would like to address this and try to earn back your business!
Was way over charged for amount of work received 700.00 to replace a thermostat I will not ever return to your location I think 700.00 for 100.00 job is way too much
If I could give this dealership a -100 it would be giving them too much credit. They had me run my credit before I came, then, when I got there and I specifically told them who I wanted to go through for financing(I was buying out my lease), without my permission they had other companies do hard inquiries on my credit and then they tried to say by law they could do that. So when I asked for what law that was, crickets. So now I’m fighting hard inquiries on my credit and I still ended up going with the finance company I lease... read more
Sorry but your company has not been honest when we needed our vehicle repaired. We were also told that Ford Company did not have anything to do with dealerships.
Business response:
Hi Loal516, We're sorry to learn of your experience and would like to speak with you to investigate more about the issue. At your convenience, please reach out to Ms. Frazier at LFrazier@mogf.com.
Purchase of our lease vehicle; charged doc fee a second time; no negotiating with us to keep our business; we left; no longer a customer of MOGF.
No communication, did not return calls despite me leaving messages. The dealership drove my car 30 miles to diagnose a minor squeak, which they did not hear.
Business response:
MKLAJENKINS, we appreciate you letting us now about your experience; your feedback is valued. We would like the opportunity to further discuss things with you to and find a solution. Please reach out to our S. Oliver at SOliver@mogf.com at your earliest convenience. Thank you!
Frequently asked questions about Mall of Georgia Ford
How is Mall of Georgia Ford rated?
Mall of Georgia Ford has a 4.4 star rating with 17,079 reviews.
When is Mall of Georgia Ford open?
Mall of Georgia Ford is open now. It will close at 8:00 p.m.