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Maranello BMW
- Car Dealers
- 55 Auto Park Cir, Woodbridge, ON
About this business
Location details
55 Auto Park Circle, 55 Auto Park Cir, Woodbridge, ON, L4L 8R1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Bad customer service. Didn’t listen. Very rushy. " Service advisor didn’t listen. Very rushy. Promised service that was not completed. Spoke to Manager. Not sure if that will address the rushy in and out feeling. I guess if it was an M series that would make a difference.
"Service" I've waited months before writing this review in hopes that the situation would be rectified and I could give more positive feedback but unfortunately that hasn't been the case. I brought my car in for service due to the key intermittently working. In some cases I literally had to hold the key to the vehicle (2017 5 series) in order to unlock or lock the doors. The key had been replaced approx. a year earlier by another dealer and I was having the same issues. After days of attempts they couldn't fix the issue and ... read more
"Service" - Got the loaner and they didn’t mention about the charge for loaner (administration fee) they did wave the charge but not a friendly way to speak with a customer - They didn’t notify me when my car gets ready for pickup....
"Very poor customer service until the right person engaged " After almost 1 month (car dropped off the second time for the same problem on June 14), we still don’t have our 2018 x3 back, it’s July 12 today (funny how I was asked to comment on my experience by a senior representative from maranello - no response from my reply yet- and by an automated email 3 days later). This is mainly due to a part that needed to come from Germany. This x3 generation has been in full production for ~18 months, there’s NO WAY that it should t... read more
"Went in for a recall and tensioner went " I dropped off my car to have the recall on the PCV valve heater done. 10 mins after I picked up my car it stalled at an intersection and the steering wheel locked up. The tension belt came off and needed to be replaced. I immediately called BMW Maranello and told them what happened. They said I needed to bring the car in to have a look at but they are not responsible because the belt could come off anytime. I said that it won’t start and I’m not paying to have it towed only for you ... read more
"Bits and pieces " When I went in for an issue, first they diagnosed a part of the problem for 165+tax and asked me to fix it for which I spent over 700. Again the problem came, went in for diagnosis and again they were demanding 165+tax for part of the same diagnosis and were forcing me to fix it by paying over 6000. In the first place, I was not sure if the first 700 was needed to be spent or not and very dissatisfied with the way they purposely? diagnosing bits and pieces.
"I was forgotten by my service advisor. " Albert called me about 9ish to tell me they had to upload the latest program onto my 2011 535xi before they could proceed with further diagnosis and that would take 2 hrs. Come end of the day and I still did not hear from him. I called him but was told he had left for the day. I was expecting to get a call from him the next morning but that did not happen. Instead, I had to call him but was told he had yet to come in. I called again around lunch time and was told he would not be comi... read more
"Worse Customer experience " So to be more than fair, I would just share about my experience here, and I will leave it to the public to judge .. I visited the dealership for them to fix a problem with the passenger side headlight and to do the alignment of the headlights for my 328 Xdrive. * The first visit, they said that I need to make an appointment. * I went and created an account and booked the appointment online on a Thursday and also asked for a loaner or a shuttle service to my work. * Never received any confirmation... read more
"Worse customer experience " Hi. I bought a certified pre-owned 2017 540i a week ago. You promised me that you will get my car ready for me, “we’ll prepare it for you and it will look like it’s in a show room”. When I finally came to the dealership and wanted to pickup the car I noticed that the car has a lot of scratches and a couple of weird marks. It also had lots of scratches on the rims. I was really shocked and we discussed it with the sales manager Jusuf, he promised me that he will fix all these imperfections when I ... read more
Frequently asked questions about Maranello BMW
How is Maranello BMW rated?
Maranello BMW has a 4.5 star rating with 4,213 reviews.
When is Maranello BMW open?
Maranello BMW is open now. It will close at 9:00 p.m.