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Marine Chevrolet
- Car Dealers
- Jacksonville, NC
About this business
Location details
1408 Western Blvd, Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Made a appointment Wednesday to see a car today at 11am was confirmed several times and they knew I was coming from out of town . They even confirmed at 8:40 am this same morning that I was coming . Drove all the way there directly after phone call to be called at 9:52 am to tell me it sold and left the lot an hour ago. I know I made no formal commitment because I won’t with out me or my husband seeing the vehicle first hand but that was rude and very dishonest. I was on the way with all intentions of buying this vehicle... read more
Business response:
Sarah, we regret to hear that you had a dissatisfying experience with us. We would like to speak with you about what happened and hopefully restore your trust in our business. Please contact me directly at your earliest convenience. Thank you, John Yun, GSM, 910-455-2121; johnyun@marinechevy.com
$80 to relearn my keyfob for my truck? You guys have lost your minds. An OBD2 programmer and 2 key fobs from Dorman for $50 plus the ability to program more later and do it for my friends. Guess who is getting my money. 🤷♂️
Business response:
Thank you for your review. We are currently looking into this matter. Regards, The Marine Chevrolet Cadillac Team.
They called me 3 times after I looked online at their inventory. They verified that I was coming and what time. I drove 40 miles to see the 2 trucks that they said they had with the equipment that I wanted. (Factory Hitch installed) When I arrived at the time we had set up, the person that I talked to, nor the manager would even come out. I talked to another salesman only to find out that they only had 1 of the trucks discussed, and it did not have my required equipment installed. After he told me that, he disappeared and an... read more
Business response:
Anita, we appreciate you sharing your experience with us. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things right. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Regards, John Yun, GSM, 910-455-2121; johnyun@marinechevy.com
Third time might be a charm, but I won’t be finding out. During the first visit, we were browsing the lot; we hopped in an unlocked vehicle. Said vehicle had stickers on it, implying it was for sale. A salesman came rushing out, all but using a shooing motion, telling us to get out, as it was a sold vehicle. He was not apologetic, nor polite, in his approach. He just sent back inside without even inquiring about what we were interested in. Not only did this convey unapproachable behavior, but a buyer’s vehicle wasn’t properl... read more
My salesperson who helped me was AMAZING. But the rest of the dealership did not match up to her promises. We traded in a brand new car, told them our bottom line price we were willing to spend, and said we absolutely did not want a higher APR loan than what we currently had. They did sort of match our bottom line price - but they didn’t tell us about the warranty we would have to purchase. Okay. They didn’t even mention that our apr would be almost double what we had until we already signed a deal for the sale - NOT COOL. ... read more
Business response:
Anneliese, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, John Yun, GSM, 910-455-2121; johnyun@marinechevy.com
Let me start this review by saying the purchase of my car was fast, smooth, honest, and pleasant. The sales team was great. My 1 star rating comes from my latest experience with the service department. I took my car in (from 1 hour away) and left it with them for 48 hours. They had a list of 4-5 things to do/check on. The window tinting was done - it looks great. The oil change was done. The left blinker was out and there is some computer glitch there, but that wasn’t done. When I picked the car up and asked about i... read more
Business response:
We are very sorry to hear about your negative experience at our dealership, Sehr. We take customer care very seriously at Marine Chevrolet Cadillac and we assure you that we are truly dedicated to rectifying this situation. To that end, we would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Sincerely, Janel Tasker, Service Manager, JanelTasker@marinechevy.com
Service dept is beyond inadequate. Does nothing to inform customer of problems. Truck was in their shop for 3 days before I called and requested info. Two days later. No truck. Maybe I should look into lemon laws. So disappointed I don’t even know what to do
I had the worst experience at this dealership. I went for an oil change and ended up with damage to my vehicle. Management refused to fix the problem and I was sent on my way. I was planning on filling out a survey but I conveniently did not receive one after this service. I will never go back or buy a vehicle from them. They are just awful!
RecommendedThis is the first time that I’ve ever enjoyed buying a truck.
Business response:
Your kind words mean a lot to us, Roscoe. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best regards, John Yun, GSM, 910-455-2121; johnyun@marinechevy.com
Frequently asked questions about Marine Chevrolet
How is Marine Chevrolet rated?
Marine Chevrolet has a 4.5 star rating with 4,409 reviews.
When is Marine Chevrolet open?
Marine Chevrolet is closed now. It will open at 9:00 a.m.