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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This company is horrible! We had their service for a whole yr (lawn care and pest control) and they barely did anything! I constantly had to weed the lawn myself and when they do pest control they do it as if you lived in an apartment complex, they just spray a little to act like they’re doing something! Our lawn looked horrible and we still had bugs! Then when we tried to cancel services they refused and said we had to submit the request to cancel in writing! They suck! whatever you do go through a different pest control co... read more
Business response:
Ms Garcia, We appreciate you bringing this to our attention and we apologize for the extremely unpleasant experience you have had. We take great pride that Customer Service is our number one priority and what you have described is not anywhere in our Customer Care Guidelines. We would like to escalate this to our Corporate Headquarters to see you are contacted. Would you mind private messaging us with the property address so we are able to resolve and address this as quickly as possible. Thank you, we look forward to hearing... read more
We had a Technician come out to give us an analysis of our lawn, said a Technician would be coming out the following week to do first Application, I actually had to call Massey & request someone . The man on the phone says, “ Oh your Technician is on vacation!” I reply that’s not my problem! Very unprofessional people! Grass is supposedly has a Fungus, 2 different stories we have been told. Too much water, not enough water, yes bugs, not bugs! Does anybody no what they are talking about? So tired of people who don’t have any... read more
Business response:
Ms Guida, Thank you for bringing this to our attention. We sincerely apologize for the lack of follow up from your service center and unsatisfactory service you experienced. We have escalated this to our Corporate Headquarters to see this is resolved as quickly as possible. Someone will be contacting you shortly. Once again, our apologies. Please stay safe and have a nice afternoon.
Received a letter from Massey's today "Notice of Intention to File a Mechanic's Lien", signed by Scot Harst (general Manager, Massey Services) due to an outstanding bill of $95.00 - which at this point I have paid. I am a US Army and combat veteran with 23 years of service to this country - This is unbelievable and unconceivable business practices. These practices are down outright blackmail and unacceptable threats. It's really not wonder that this business has a 2.7 out of 5 score here on facebook. I have filed a BBB c... read more
Business response:
Mr Amis, Thank you for bringing this to our attention. We apologize for the delayed response. We have escalated this to our Corporate Headquarters. Someone will be contacting you shortly to resolve as quickly as possible. We hope you stay safe. Thank you, have a nice afternoon.
Our lawn has had a fertilizing company for about four years. The first three years were not Massey. The past year has been Massey. In this past year, the quality of our yard has deteriorated immensely. When we transition to Massey, it did not have many weeds or patches of the yard with Chinchbugs. Currently our yard looks absolutely horrible! I had them come out to see if they could make it right and basically they told us to water the yard more. We are watering the yard the most that we can given the county restrictions. No... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the West Florida region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
No communication at all, have pulled no call no shows. spoke to service manager, could tell this guy could care less, just speaking words. Will never use again....
Business response:
Mr Schill, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience and delayed response. We would like to escalate a copy of this review along with your account information to our Corporate Headquarter. Our priority is Total Customer Satisfaction. Please private message your property address, to see this is resolved. Thank you, we look forward to hearing back from you.
Massey Pest Services does an excellent job. They follow up… They return calls… They are customer oriented.. However the shrub and lawn division is another story. The Lake Nona branch, Peter, has not returned calls or followed up with us on an ongoing issue. We are considering not only canceling the lawn and shrub portion of our service, but all of our Massey Services.
Business response:
Ms Muragin, We sincerely apologize for the negative experience you have had with your lawn service and appreciate you bringing this to our attention. We are escalating a copy of this review to our Corporate Headquarters, someone will be contacting you to address and resolve as quickly as possible. Once again, our apologies. Please stay safe and enjoy your week.
I am very disappointed with how my Lawn looks like. It has a lot of patchy areas and weeds. They were not able to fulfill their promise. I hope they will keep up to what they were expected to do.
Business response:
Mr Wendell, Thank you for bringing this to our attention. Customer Service is our number one priority and we apologize this has not been the case for you. We have forwarded this review and your information to our Corporate Office to see this is addressed and resolved as quickly as possible. Once again, we apologize. Please stay safe and have a nice weekend.
Worst customer service I have ever received from a Buisness in my life. Please do yourself a favor run from this company. Hire a family run company that respects and values its customers.
Business response:
Mr Schofield, We truly apologize for the unpleasant experience you have had. Customer Satisfaction is our number one priority. We have escalated a copy of the review to our Corporate Headquarters to see they are aware. Someone will contact you as soon as possible to address your concerns. Once again, our apologies. Please stay safe and have a nice weekend.
Did not follow through on calling before they came out. We have a cat that was exposed to their lawn spray because of it. Canceled immediately.
Business response:
Ms Allen, We sincerely apologize for the lack of communication from your local service center. We have notified our Corporate Headquarters of this incident. Someone will be contacting you to address. Once again, our apologies. Please stay safe and enjoy your weekend.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,259 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.