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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
My future son in law applied for a job there. He went through entire application and screening process in Tallahassee office. They seemed to like him as a candidate and asked him to do a “ride-a-long” Monday. The ride-a-long was about ten hours of which the employee had him do most of the work. When they got back in the shop, they told him his work history wasn’t up to their standards. This company isn’t just pathetic, but what they did to him is against employment law.
Business response:
Mr. Haire - Thank you for bringing this to our attention. Our management team is looking into the incident and we will be reaching out to the candidate. Thank you again, Dana Hill, Director of Customer Care
Wife went with this company for pest control and it has been one issue after another. Our main complaint was ants around the front of our house- after 4 retreats they are still there ! AND WE HAVE ADDED HUGE SPIDERS, SNAKES AND NOW MICE IN MY DOWNSTAIRS!!! When I tell you we never had these issues before now - that is no lie! Now fast forward to them trying to take $90 for services i have yet to receive!!! After I told them last week I wanted my money back! Worst experience I've had with a company in a long time. The GM hung... read more
Massey Services found a colony of bees in a homeowners yard. Called the local bee guy and asked him to come get them - homeowner agreed. Local bee guy shows up and find the technician EXTERMINATED THE ENTIRE COLONY WITH WASP SPRAY! Shame on you Massey. #savethebees #nobeesnofood
Business response:
Good afternoon, Thank you for bringing this to our attention. Would you private messaging us with the property address. We would like to escalate this to our Corporate Headquarters. Thank you, we look forward to your message.
Horrible service. Over charged and still have rodents. Made me pay for products I already had then kept harassing me for Payment when I signed up for auto pay. I always go mom and pop but don’t do it!!! Not professional at all
Business response:
Ms Sotello, We are truly sorry for the unpleasant experience you have had and appreciate you bringing this to our attention. As this issue was not able to be solve locally we are escalating this to our Corporate Office. The South Texas Regional Manager will be contacting you to address and resolve. Once again, our apologies. Please stay safe and have a nice evening.
Lawn Service: 3 stars--ehh...ok. Still have weeds and they blame everyone else but themselves. But not the worst. Irrigation: 1 star. The worst. Make sure to check EVERY invoice. Always suggest you spend thousands of $ to totally redo system but never follow through with any type of actual quote. Pest/Termite: 5 stars. Never an issue. Always polite and professional and I always know when to expect them. Never a bug in my home! Customer service/front desk: 2 stars. Rude most of time. I always feel like I am both... read more
Business response:
Ms Baptisti, We appreciate the feed back and the 5 stars for our Lake Mary Pest department. We are, however, extremely saddened to hear of the unpleasant experience you have had with the Lawn team. We are escalating a copy of this review to our Corporate Office, as Customer service is our number one priority. Someone will be contacting you to address and resolve as quickly as possible. Once again, our apologies. We hope you stay safe and enjoy your weekend.
This company is horrible! We had their service for a whole yr (lawn care and pest control) and they barely did anything! I constantly had to weed the lawn myself and when they do pest control they do it as if you lived in an apartment complex, they just spray a little to act like they’re doing something! Our lawn looked horrible and we still had bugs! Then when we tried to cancel services they refused and said we had to submit the request to cancel in writing! They suck! whatever you do go through a different pest control co... read more
Business response:
Ms Garcia, We appreciate you bringing this to our attention and we apologize for the extremely unpleasant experience you have had. We take great pride that Customer Service is our number one priority and what you have described is not anywhere in our Customer Care Guidelines. We would like to escalate this to our Corporate Headquarters to see you are contacted. Would you mind private messaging us with the property address so we are able to resolve and address this as quickly as possible. Thank you, we look forward to hearing... read more
We had a Technician come out to give us an analysis of our lawn, said a Technician would be coming out the following week to do first Application, I actually had to call Massey & request someone . The man on the phone says, “ Oh your Technician is on vacation!” I reply that’s not my problem! Very unprofessional people! Grass is supposedly has a Fungus, 2 different stories we have been told. Too much water, not enough water, yes bugs, not bugs! Does anybody no what they are talking about? So tired of people who don’t have any... read more
Business response:
Ms Guida, Thank you for bringing this to our attention. We sincerely apologize for the lack of follow up from your service center and unsatisfactory service you experienced. We have escalated this to our Corporate Headquarters to see this is resolved as quickly as possible. Someone will be contacting you shortly. Once again, our apologies. Please stay safe and have a nice afternoon.
Received a letter from Massey's today "Notice of Intention to File a Mechanic's Lien", signed by Scot Harst (general Manager, Massey Services) due to an outstanding bill of $95.00 - which at this point I have paid. I am a US Army and combat veteran with 23 years of service to this country - This is unbelievable and unconceivable business practices. These practices are down outright blackmail and unacceptable threats. It's really not wonder that this business has a 2.7 out of 5 score here on facebook. I have filed a BBB c... read more
Business response:
Mr Amis, Thank you for bringing this to our attention. We apologize for the delayed response. We have escalated this to our Corporate Headquarters. Someone will be contacting you shortly to resolve as quickly as possible. We hope you stay safe. Thank you, have a nice afternoon.
Our lawn has had a fertilizing company for about four years. The first three years were not Massey. The past year has been Massey. In this past year, the quality of our yard has deteriorated immensely. When we transition to Massey, it did not have many weeds or patches of the yard with Chinchbugs. Currently our yard looks absolutely horrible! I had them come out to see if they could make it right and basically they told us to water the yard more. We are watering the yard the most that we can given the county restrictions. No... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the West Florida region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.