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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Tried Massey on an introduction offer. After two services I didn’t not notice any reduction in the bugs around the house. Called in to cancel and pay for the last service. They had issues taking the payment( computer issues). Ended up getting double charged for the service. Had to call two weeks to try to correct the double payment. They realize the mistake but it will take 3 weeks to correct it for a refund. Never heard of such a thing, McDonald’s can even refund while you wait. Bottom line, stay away from this service
Business response:
Mr Grace, We sincerely apologize for the miscommunication and delayed response. Corrections such as this are processed in a more timely manner. This was completed for you on Tuesday and may take a few days to reflect on your statement. Once again our apologies. Please stay safe and enjoy your day.
Terrible communication - over promised services and severely underperformed. We signed up for pest control, monthly lawn services, and sod replacement on 8/20. The sales rep sold us on how great it would be to have everything bundled together to make for a seamless experience. He let us know it would take two weeks to get new the sod replaced as they needed to kill the grass first and then come in with the replacement. As we approached the two week mark, we hadn’t heard anything from Massey. After we called them, the Massey... read more
Business response:
Ms Murphy, We appreciate you bringing this to our attention and truly apologize for the lack of communication and follow up. This does not reflect our Customer Care guidelines and we take pride in customer satisfaction being our number one priority. We are escalating this to our Corporate Headquarters to see this is resolved as quickly as possible. Once again, our apologies. We hope you will give us the opportunity to win back your trust. Thank you, you will hear from someone shortly. Please stay safe.
Simply doing everyone a favor by telling you to never use Massey pest control. They are a terrible service that charges way too much for the very little they do to actually treat your home. We still had issues even after the initial visit and then they came out today without scheduling an appointment or even telling us they were coming while my husband and I were at work and did things I could literally do myself and charged 110 dollars! when I called to ask why I was not contacted and why they charged so much the response w... read more
Business response:
Ms Hallman, We truly apologize for the unpleasant experience you have had. We take pride in customer service being our number one priority, with that being said, we are bringing this to the attention of our Corporate Headquarters. Someone will be contacting you to explain, address and resolve as quickly as possible. We hope you will give us a chance to win back your trust and keep you as a Massey Services customer. Thank you, stay safe and enjoy your afternoon.
I did not renew the lawn service because Massey did not do what they said they would do. My yard has more weeds in it than when I was treating it.
Business response:
Mr Baker, Thank you for bringing this to our attention, you have our sincerest apologies and we understand your frustration. We are escalating this to the Corporate Office for a quick resolution. We hope we are able to address and win back your trust. Thank you, please stay safe and have a nice weekend.
Absolute worst customer service. I’ve requested reservice after reservice to come and treat weeds. They came today (9/8/2020) and literally put on the service tag note that there’s nothing they can do. Ridiculous. Would love a call from corporate office because I still haven’t been offered one refund of service with all the mess going on. I’ve literally have went to Home Depot to buy weed killer because this expensive service isn’t cutting it.
Business response:
Mr Groves, Thank you for reaching out to us. We sincerely apologize or the unpleasant experience you have had. We appreciate you giving us an opportunity to correct this. We have forwarded this to the Northeast Florida Regional Manager in our Corporate Office. He will be contacting you to address and resolve as quickly as possible. Once again, our apologies. Please stay safe and have a nice afternoon.
Horrible service and they don’t follow up on concerns!!! Also falsely record what they actually don’t do. Dirt Dobbers around home and they don’t remove!!! Horrible experience. Looking forward to finding a new company
Business response:
Mr Mitchell, We sincerely apologize for the lack of communication you have received and the unpleasant experience. Would you mind private messaging us your property address so we are able to escalate this to our Corporate Office. Thank you, we look for ward to being able to resolve this as quickly as possible. Please stay safe and have a nice weekend.
Lack of knowledge! Poor Customer Service!
Business response:
Mr Lentz, Would you please private message us your property address or account number, so we may address your concerns with the proper management. Thank you, we look forward to hearing back from you.
Once had a strong approach to service and results. Not in the past few years. I finally worked with a regional manager who agreed to some improvements but then nothing was done
Business response:
Mr Neadle, Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the North East Regional Vice President. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
please do not use this pest control company, once the guy came out and sprayed it left white resude on my vinyl siding i had to have someone come out and get it replaced, they said its from the pesticides so I will never use them again, even the guy from massey came out and said it wasnt from them and hes never seen that in his 14 years of pest services like just own up to your own mistakes
Business response:
Ms Delgrosso, We are sorry to hear about this. If you would please private message us your property address or account number so we may get this escalated to Corporate Headquarters so we can get this resolved as quickly as possible. Thank you, we look forward to hearing back from you, stay safe.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,259 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.