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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Absolute worst customer service. I’ve requested reservice after reservice to come and treat weeds. They came today (9/8/2020) and literally put on the service tag note that there’s nothing they can do. Ridiculous. Would love a call from corporate office because I still haven’t been offered one refund of service with all the mess going on. I’ve literally have went to Home Depot to buy weed killer because this expensive service isn’t cutting it.
Business response:
Mr Groves, Thank you for reaching out to us. We sincerely apologize or the unpleasant experience you have had. We appreciate you giving us an opportunity to correct this. We have forwarded this to the Northeast Florida Regional Manager in our Corporate Office. He will be contacting you to address and resolve as quickly as possible. Once again, our apologies. Please stay safe and have a nice afternoon.
Horrible service and they don’t follow up on concerns!!! Also falsely record what they actually don’t do. Dirt Dobbers around home and they don’t remove!!! Horrible experience. Looking forward to finding a new company
Business response:
Mr Mitchell, We sincerely apologize for the lack of communication you have received and the unpleasant experience. Would you mind private messaging us your property address so we are able to escalate this to our Corporate Office. Thank you, we look for ward to being able to resolve this as quickly as possible. Please stay safe and have a nice weekend.
Lack of knowledge! Poor Customer Service!
Business response:
Mr Lentz, Would you please private message us your property address or account number, so we may address your concerns with the proper management. Thank you, we look forward to hearing back from you.
Once had a strong approach to service and results. Not in the past few years. I finally worked with a regional manager who agreed to some improvements but then nothing was done
Business response:
Mr Neadle, Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the North East Regional Vice President. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
please do not use this pest control company, once the guy came out and sprayed it left white resude on my vinyl siding i had to have someone come out and get it replaced, they said its from the pesticides so I will never use them again, even the guy from massey came out and said it wasnt from them and hes never seen that in his 14 years of pest services like just own up to your own mistakes
Business response:
Ms Delgrosso, We are sorry to hear about this. If you would please private message us your property address or account number so we may get this escalated to Corporate Headquarters so we can get this resolved as quickly as possible. Thank you, we look forward to hearing back from you, stay safe.
Zero communication. Incomplete and incorrect work. Not worth the money! I am having Massey Services in Eustis complete some landscaping. The the job was quoted in July but delayed due to COVID. No problem. Flexibility is needed in these unprecedented times. However, the contractor showed up last Monday, 8/3. I had to show the crew everything that was supposed to be done. Isn’t it Massey contracting out the business? So we walked the perimeter, talked about what needed to be done (they had no notes, nothing), and they weren... read more
Business response:
Ms Parkinson, We truly apologize for the unpleasant experience you have had and appreciate you bringing this to our attention. Customer satisfaction is our number one priority, we are sorry that was not presented to you. We have escalated this to our Corporate Headquarters. Someone will contact you as soon as possible to address and resolve. Once again, our sincerest apologies. Please stay safe and have a nice afternoon.
There are tons of pest control services out there and Massey is one YOU SHOULD NEVER GO WITH. They will send you sales guys that sell you a lies that their own technicians don't know they service. They just do not look after you once the service is done! "It's the North Carolina law. There's nothing we can do about." says Massey manager. What a way to run a business.
Business response:
Ms Lee, Thank you for bringing this to our attention, you have our sincerest apologies that we did not exceed your expectations. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of our Corporate Office. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, we hope you stay safe and enjoy your weekend.
Worse service ever!! They never fixed the problem only made it worse. When I talked to the service manager he told me it was nothing he can do about it. I also asked for my money back per their money back agreement online and he told there is no money to give back even after I payed them. I will not recommend this service to anyone stay clear!
Business response:
Mr Burnam, We appreciate you bringing your concerns to our attention. Please accept our apologies for this experience. We would like to bring this to the attention of the Regional Manager for your area. Please send a private message including your service address and a phone number where you can be reached and the information will be forwarded. Thank you.
Worse service ever!! They never fixed the problem only made it worse. When I talked to the service manager he told me it was nothing he can do about it. I also asked for my money back per their money back agreement online and he told there is no money to give back even after I payed them. I will not recommend this service to anyone stay clear!
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.