This profile has been claimed by the business owner or representative.
Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Zero communication. Incomplete and incorrect work. Not worth the money! I am having Massey Services in Eustis complete some landscaping. The the job was quoted in July but delayed due to COVID. No problem. Flexibility is needed in these unprecedented times. However, the contractor showed up last Monday, 8/3. I had to show the crew everything that was supposed to be done. Isn’t it Massey contracting out the business? So we walked the perimeter, talked about what needed to be done (they had no notes, nothing), and they weren... read more
Business response:
Ms Parkinson, We truly apologize for the unpleasant experience you have had and appreciate you bringing this to our attention. Customer satisfaction is our number one priority, we are sorry that was not presented to you. We have escalated this to our Corporate Headquarters. Someone will contact you as soon as possible to address and resolve. Once again, our sincerest apologies. Please stay safe and have a nice afternoon.
There are tons of pest control services out there and Massey is one YOU SHOULD NEVER GO WITH. They will send you sales guys that sell you a lies that their own technicians don't know they service. They just do not look after you once the service is done! "It's the North Carolina law. There's nothing we can do about." says Massey manager. What a way to run a business.
Business response:
Ms Lee, Thank you for bringing this to our attention, you have our sincerest apologies that we did not exceed your expectations. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of our Corporate Office. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, we hope you stay safe and enjoy your weekend.
Worse service ever!! They never fixed the problem only made it worse. When I talked to the service manager he told me it was nothing he can do about it. I also asked for my money back per their money back agreement online and he told there is no money to give back even after I payed them. I will not recommend this service to anyone stay clear!
Business response:
Mr Burnam, We appreciate you bringing your concerns to our attention. Please accept our apologies for this experience. We would like to bring this to the attention of the Regional Manager for your area. Please send a private message including your service address and a phone number where you can be reached and the information will be forwarded. Thank you.
Worse service ever!! They never fixed the problem only made it worse. When I talked to the service manager he told me it was nothing he can do about it. I also asked for my money back per their money back agreement online and he told there is no money to give back even after I payed them. I will not recommend this service to anyone stay clear!
We’ve had Massey for 2 years and I just cancelled the contract. Beyond disappointed. When we first started with them service was great and our lawn looked good. We talked to the technician and he addressed our concerns or explained what we are seeing with our lawn. Fast forward over the past year we’ve had 3 or 4 new people taking care of the lawn. We have weeds and carpet grass in our lawn. Keep in mind this is st Augustine grass and was all new sod. It gets watered and cut like it should. They spray and we get burn spots f... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest FL Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
It takes a lot to push me into writing a review, but Massey Services finally did just that. I'm big on facts...so here it goes: -We closed on our house on 07/15/2020. -At the beginning of July I set up an appointment with their sales representative for 07/20/2020. Keep in mind this was for continuation of services as the previous owner was already using them for all their services. -The previous owner paid for services through July. -We arrived at the house on the 19th and the lawn was completely overgrown (above ankles),... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the The Villages region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, Masse... read more
I paid this company for one year in advance for all services they cut my grass once in June after Neighbors complained it was so her once in July and then today after complaints they came cut my grass. Neighbors called saying the grass cutters blew all the grass out into the street and left a mess. The Wii control people have done nothing to get the weeds out of the beds are off of my house that are growing up to gutters
Business response:
Ms. Koehrinig, Thank you for bringing this to our attention. We are extremely sorry to hear about this as this does not, in any way, reflect our standard of service as customer satisfaction is always our goal. Please private message us with your service address and a contact number so your concerns can be escalated to the Regional Manager of your area. Someone will contact you. Again, please accept our apologies. We hope to resolve this for you quickly. Thank you.
Absolutely ridiculous!!! Please read before Deciding on Massey!! I had Massey for around a year now for the roach problem ive had. it worked ok definitely no 4-5 star satisfaction as they kept coming back no matter how clean we kept it. All the things they used just slowed them down to return. wasn't completely dissatisfied either from the start. so I decided to give the termite treatment and termite bait stations a try for around the house. I was at home when they did the install of the bait stations and asked Andrew the se... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest FL Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
We started the contract with Massey two months ago for pest prevention. Last week I called them because the increase of cockroaches at my house and the technician came last Thursday (07/09/2020). I was busy with my kids and he went by himself in all bathrooms to spray the product under the sink. In the same day we notice that my husband's Rolex disappeared at our house. He always left the watch on the bathroom. We called the company but they just said to call the police because they had nothing to do. The technician name is ... read more
Business response:
Ms Rodriguez, We consider this a very serious matter. We believe turning it over to law enforcement was the best course of action. We will continue to cooperate fully with their investigation and will stay engaged with them until the matter is resolved. Thank you again, Massey Services
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.5 star rating with 30,268 reviews.
When is Massey Services Inc open?
Massey Services Inc is open now. It will close at 6:00 p.m.