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Massey Services Inc
- Pest Control
- Orlando, FL
About this business
Location details
315 Groveland St., Orlando, FL, 32804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We’ve had Massey for 2 years and I just cancelled the contract. Beyond disappointed. When we first started with them service was great and our lawn looked good. We talked to the technician and he addressed our concerns or explained what we are seeing with our lawn. Fast forward over the past year we’ve had 3 or 4 new people taking care of the lawn. We have weeds and carpet grass in our lawn. Keep in mind this is st Augustine grass and was all new sod. It gets watered and cut like it should. They spray and we get burn spots f... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest FL Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
It takes a lot to push me into writing a review, but Massey Services finally did just that. I'm big on facts...so here it goes: -We closed on our house on 07/15/2020. -At the beginning of July I set up an appointment with their sales representative for 07/20/2020. Keep in mind this was for continuation of services as the previous owner was already using them for all their services. -The previous owner paid for services through July. -We arrived at the house on the 19th and the lawn was completely overgrown (above ankles),... read more
Business response:
Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant service you have had. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as customer service is our number priority. Your email has been escalated to the Regional Manager of the The Villages region. Someone will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, Masse... read more
I paid this company for one year in advance for all services they cut my grass once in June after Neighbors complained it was so her once in July and then today after complaints they came cut my grass. Neighbors called saying the grass cutters blew all the grass out into the street and left a mess. The Wii control people have done nothing to get the weeds out of the beds are off of my house that are growing up to gutters
Business response:
Ms. Koehrinig, Thank you for bringing this to our attention. We are extremely sorry to hear about this as this does not, in any way, reflect our standard of service as customer satisfaction is always our goal. Please private message us with your service address and a contact number so your concerns can be escalated to the Regional Manager of your area. Someone will contact you. Again, please accept our apologies. We hope to resolve this for you quickly. Thank you.
Absolutely ridiculous!!! Please read before Deciding on Massey!! I had Massey for around a year now for the roach problem ive had. it worked ok definitely no 4-5 star satisfaction as they kept coming back no matter how clean we kept it. All the things they used just slowed them down to return. wasn't completely dissatisfied either from the start. so I decided to give the termite treatment and termite bait stations a try for around the house. I was at home when they did the install of the bait stations and asked Andrew the se... read more
Business response:
Thank you for bringing this to our attention, you have our sincerest apologies and we understand how frustrating this can be. We are sorry you were not able to resolve this at the local level, therefore, we are bringing this to the attention of the Midwest FL Regional Manager. Someone will be contacting you shortly with a resolution. Once again, we apologize. Thank you, have a nice afternoon.
We started the contract with Massey two months ago for pest prevention. Last week I called them because the increase of cockroaches at my house and the technician came last Thursday (07/09/2020). I was busy with my kids and he went by himself in all bathrooms to spray the product under the sink. In the same day we notice that my husband's Rolex disappeared at our house. He always left the watch on the bathroom. We called the company but they just said to call the police because they had nothing to do. The technician name is ... read more
Business response:
Ms Rodriguez, We consider this a very serious matter. We believe turning it over to law enforcement was the best course of action. We will continue to cooperate fully with their investigation and will stay engaged with them until the matter is resolved. Thank you again, Massey Services
We started the contract with Massey two months ago for pest prevention. Last week I called them because the increase of cockroaches at my house and the technician came last Thursday (07/09/2020). I was busy with my kids and he went by himself in all bathrooms to spray the product under the sink. In the same day we notice that my husband's Rolex disappeared at our house. He always left the watch on the bathroom. We called the company but they just said to call the police because they had nothing to do. The technician name is ... read more
Cancelled services back in May and still continuing to get calls to schedule appointments and now the reps are coming to my house to try to "schedule" appointments since I did not call him back. Contact me again and will file harassment charges.
Business response:
Mr West, Thank you for bringing this to our attention, customer satisfaction is our number one priority. We apologize for the unpleasant experience you have had, and believe it was a misunderstanding and a miscommunication on our part. A copy of this post has been forwarded to the West Florida Regional Manager, as well as our Executive VP/COO to see they are aware of this situation. Once again our apologies. Please stay safe.
Value So when I had my First free initial evaluation with the technician a whole house inspection was not done. They are suppose to check for termites which the technician didn’t do. The technician didn’t even go upstairs to evaluate my upstairs for any pests. I had to call and send pictures of a pest that I thought was a termite. A week after that the we scheduled for the technician to come out and do the first initial application for pests. The technician was good as far as friendly but I just feel like not enough was done... read more
Business response:
Good morning Ms. Soto, Thank you for bringing this to our attention. Please accept our apologies for any inconvenience this has caused. I have forwarded your comments to the Regional Manager for your area as well as the Executive VP/COO. Someone from our corporate office will be contacting you. Thank you.
Massey has provided pest control in our building with the same technician for more than 5 years. When there was an occasional pest problem this friendly tech was always quick to respond and swiftly resolve the issue in a professional manner. A few months ago, you assigned a new technician to our building. Shortly thereafter we became infected with flies in the hallway, lobby, office, laundry room, my unit and other areas. This was immediately and repeatedly brought to the attention of the new tech. Last week was the thi... read more
Business response:
Thank you for giving us the opportunity to resolve your concerns. Stay safe and have a great day.
Frequently asked questions about Massey Services Inc
How is Massey Services Inc rated?
Massey Services Inc has a 4.6 star rating with 32,005 reviews.
When is Massey Services Inc open?
Massey Services Inc is closed now. It will open at 7:00 a.m.