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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Increased price in oil change by 56% from $79.95 to $125.00. Service Advisor stated there is new Service Director at McKinney GMC dealership. It appears with the new Service Director there comes a new direction and objective at McKinney GMC and that is to price gouge customers.
Business response:
Thank you for your feedback. We understand your concern regarding the increase in the price of your oil change and the impact it has had on your experience. Your satisfaction is important to us, and we want to address this issue directly. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be able to discuss your concerns further and provide clarity on the changes in pricing and service direction. We appreciate your patience and look forward to resolving this matter to your satisfa... read more
This was my second visit. Customer service is horrible. I had an appointment for an oil change. I pulled up and sat in the car for 5 minutes. No one came out to greet me. I had to get out and ask for help. They completed the oil change and did not top off my fluids. No windshield wiper fluids was in my tank. I don't recommend this location.
Business response:
Thank you for sharing your experience. We apologize for the lack of attention and incomplete service you received during your visit. This is not the level of service we strive to provide. Please contact our General Manager, David Kelley, at Dkelley@mckinneybuickgmc.com. He will address your concerns and ensure that your next visit meets your expectations. Your feedback is valuable to us, and we are committed to improving our service.
Went for a truck wash I arrived at 12:30 almost one and a half hours later nobody had come over to let me know that it was ready until I went to the service desk to ask them, said that it was ready but nobody told me where the truck was parked I spent about 15 minutes looking for it to see that the job was very poorly done it had water spots on the bumper grill and windows I will think twice about taking it for service again.
Business response:
Thank you for sharing your experience with us. We apologize for the lack of communication and the quality of the truck wash you received. It's unacceptable that you had to wait so long without an update and that the service did not meet your expectations. Your feedback is important, and we want to address these issues to improve our service. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. David will be able to assist you further and ensure that your concerns are resolved. Thank you for brin... read more
It took 2 1/2 hrs for a oil change even after I had made an appointment for 11:00
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the long wait during your recent oil change appointment. We understand that your time is valuable, and it's frustrating when service does not meet expectations, especially after scheduling an appointment. Delays can occur for various reasons, but that doesn't excuse the inconvenience you faced. We are committed to improving our processes to ensure more timely service for our customers in the future. Please reach out to David Kelley, our Genera... read more
They cant figure out what has been wrong with my yukon since I bought it 11 months ago and It keeps leaving me stranded out of state. I tried to make a deal on a differnet truck with them since they cant seem to fix it and they tried to rip me off
Business response:
Thank you for sharing your feedback regarding your Yukon and the challenges you've faced. It's disheartening to hear that your vehicle has had ongoing issues and has left you stranded out of state multiple times. Additionally, it's concerning that your attempt to trade in for a different truck was not handled to your satisfaction. Ensuring our customers' vehicles are reliable and that their concerns are addressed with fairness and integrity is of utmost importance. It's clear from your experience that we have not met these s... read more
Went looked a truck , agreed on numbers for trade a their vehicle,got buyers order went to my credit union an in process of me getting the wire transfer sent they sold vehicle. Will not shop there ever again.
Business response:
Thank you for taking the time to leave a review about your recent experience. We sincerely apologize for the immense frustration you experienced with the truck you were interested in.We understand how disappointing it must have been to agree on a price for your trade-in and receive a buyer's order, only to find out the truck was sold before you could finalize the purchase. At McKinney Buick GMC, we strive to provide clear communication and transparency throughout the sales process. We clearly fell short in your case, and for... read more
They were rude and did not seem like they wanted to help me. I will be getting my car serviced elsewhere for now on.
Business response:
We are terribly sorry to hear about your recent experience. It sounds like you were treated poorly by our staff, and for that, we sincerely apologize. At McKinney Buick GMC, we strive to provide exceptional customer service, and we clearly fell short in your case. We would appreciate the opportunity to learn more about what happened during your visit. Your feedback is important to us, and it helps us identify areas for improvement. At your earliest convenience, please reach out to David Kelley, our General Manager. His email... read more
Had to take my vehicle back two times after the original visit to get my problem resolved.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize that it took three visits to resolve the issue with your vehicle. We understand how frustrating this must have been for you, and it's not the level of service we strive to provide. To ensure a comprehensive review of your situation and prevent similar occurrences in the future, we recommend contacting Dan Irwin, our Service Director, at Dirwin@nissanofmckinney.com. Dan is committed to customer satisfaction, and he will personally investigate why i... read more
4.5 hours for oil change, inspection, and coolant flush with an appointment. Service advisor was fantastic (Ramon Martinez)
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,965 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.