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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
The dealership charged $1800 for diagnostics for a rough running condition and couldn't find the cause. The had the vehicle for more than a month.
Business response:
Thank you for your feedback about your recent service experience. We sincerely apologize that we were unable to diagnose the cause of your vehicle's rough running condition after a month of service. We understand your frustration, and this is not the outcome we strive for. We take pride in our diagnostics capabilities, and failing to identify the issue is disappointing. To understand the situation better, we would like to review the specific details of your vehicle's service. At your earliest convenience, please reach out to... read more
Vehicle was not serviced.
Business response:
We sincerely apologize that your vehicle was not serviced during your recent visit. This is absolutely unacceptable, and we understand your frustration. To investigate this issue further and ensure it doesn't happen again, could you please tell us a little more about what happened? At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com. We value your business and want to ensure you have a positive experience. Thank you for your feedback, and we look forward to hearing from you soon.
Did not see that headlights were out and did not check fluids
Business response:
Thank you for taking the time to leave a review. We sincerely apologize that we missed checking your headlights and fluids during your recent service. We take vehicle safety very seriously, and a thorough inspection is a crucial part of our process. To ensure this doesn't happen again, we'd like to investigate further. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
The problems with my truck didn't get fixed the first time I took it in to get to be done while still under warranty and wanted to charge me over $900. El Dorado Chevrolet fixed the problem at no charge.
Business response:
Thank you for taking the time to share your experience at our service department. We sincerely apologize that the problems with your truck were not fixed during your initial visit, especially while still under warranty. We understand your frustration, and we take all customer concerns seriously. We value your business and regret this inconvenience. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Waited 2 1/2 hours for an oil change, tire rotation and state inspection WITH an appointment. Tech didn't recalibrate tire pressure sensors nor did they take out the paper floor mat and plastic seat protector. It's the details make a difference in customer satisfaction.
Business response:
Richard, we apologize for the inconvenience you experienced during your recent visit. Your feedback is important to us and we will address these issues with our team to ensure better service moving forward. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
A scheduled oil change but still took almost FOUR hours. I would not recommend them based on my recent experience.
Would be less than 1 star but have to pick something. Rude people, fake appts and lies by service. Left saying aloud I would never be back and not a single person tried to stop me or ask if they could help
They will not fix my address and email
Business response:
Thank you for taking the time to share your feedback, but we're somewhat confused by your review. We genuinely value all customer feedback, as it helps us improve our services. However, we would appreciate more information or clarification about your specific concerns to better understand and address the issues you've raised. Your satisfaction is our priority, and we want to ensure that any issues or concerns you have are thoroughly investigated and resolved to your satisfaction. Please feel free to provide additional detail... read more
they drained my transmission fluid instead of the oil. could have been a disaster. don't work on foreign cars. stick to GMC!
Business response:
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience this may have caused. We strive to provide quality service to all our customers and will address this issue to prevent it from happening again. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,965 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.