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McKinney Buick GMC
- Car Dealers
- McKinney, TX
About this business
Location details
3950 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
The GMC lot itself is great . They have some pretty nice men who work there . As far as the service area . They accused me of running off on my tab when the service was free due to me buying a new car there . It just didn't feel good having the agent argue that I owed money when it was a freee service . I think their communication was very short as well . I was there for 3 hours no one came out to give any updates about my car or how things work when I mentioned this was my first time getting a service done . Hopefully next ... read more
Business response:
Thank you for sharing your experience with us. We're glad to hear that you're pleased with your purchase, but we sincerely apologize for the communication issues you encountered during your service visit. Your feedback is invaluable, and we want to ensure a better experience next time. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can address your concerns and improve our service moving forward. We appreciate your patience and look forward to serving you better in the future!
Poor customer service. They don't care how long you have to wait even though you have a scheduled appointment. If you don't like what they dish out, just re-schedule your appointment and go home. That's what we were told by the service representative after waiting for over an hour. It took over 3 hours to get our car serviced
Business response:
Thank you for your feedback. We sincerely apologize for your experience and understand how frustrating it can be to wait longer than expected, especially with a scheduled appointment. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com, so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to improve our service.
Nobody bothered to call me to update me until I called a high up manager.
Business response:
We understand how important timely communication is, and we regret that you had to reach out for updates. Our team is committed to improving this aspect of our service. If you have any further concerns or need assistance, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com.
The A/C on our Acadia was not working consistently. They diagnosed the issue stating it was thermal expansion valve and charged us almost $700 to replace. We got the car back and the A/C was worse, now completely not working. They are now telling us they knew it was likely two issues, but did not inform us when the first repair was made, nor did they inform us at time of payment or pickup. Instead of refunding the faulty repair that made it worse they are now trying to charge us for a stuck blower door actuator. Now riddle m... read more
Business response:
Thank you for sharing your concerns with us. We sincerely apologize for the frustration you've experienced with your A/C repair. It's important to us that our customers feel informed and supported throughout the service process. We understand your dissatisfaction and would like to address this matter directly. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be able to assist you further and ensure that your concerns are properly addressed. We appreciate your patience and look f... read more
My car was at dealer in July for oil change and then in August for check engine light (turbo charger replaced under warranty). The check engine light came on again Sept. 5, back to the dealer on 6th. Got car back Wednesday Sept 11 with a new battery (not warranty). So far that warning light has stayed off, car is still working, but I am not happy with the length of time to get diagnostics done either time, especially when the diagnosis was battery, and then another full day to replace the battery and drive test the engine. I... read more
Business response:
Thank you for sharing your experience. We're sorry to hear about the delays and inconvenience you've encountered with the diagnostics and service of your vehicle. We understand how frustrating this must be, especially when dealing with something as straightforward as a battery replacement. Your feedback is important to us, and we would like to address your concerns more thoroughly. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be able to look into this matter further and work... read more
That when I brought my Yukon in for service an oil change and to have them look at my automatic step side I wasn't made aware of the fact that I would have to leave my vehicle for 48-72 hours to do the service work. I was also not informed that the price of an oil change had gone up in price and just to look at my automatic step side that there would be a charge of $90.dollars to diagnose the problem. I was not made aware of these prices when I called to set up the appointment. It was told to me when I arrived for my service... read more
Business response:
Thank you for bringing this to our attention. We're sorry to hear about the lack of communication regarding the service timeline and pricing for your Yukon. It's important to us that our customers are fully informed, and we regret that we fell short in this instance. To address your concerns and improve our processes, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will be able to assist you and ensure that your feedback is used to enhance our service. We appreciate your input and hope t... read more
A disaster from beginning to end! Left my car to have the rear passenger tire patched due to a nail. Picked up the car 3 hours later, paid for the patch repair. Afterward, I read the service slip that said no repairs completed because tech couldn't find leak. He looked at the wrong tire because the service tech entered the work order incorrectly. NOBODY thought to call me for THREE HOURS to clarify. I had them put my spare on so I could drive my car to Discount Tire. The GMC manager never apologized. They refused to refund t... read more
Business response:
We sincerely apologize for the experience you had with us. It's clear that we fell short in multiple areas, including communication, service accuracy, and overall customer care. We deeply regret the inconvenience and frustration this has caused. To address this issue and find a resolution, please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. We want to make this right and ensure that we address your concerns thoroughly. Thank you for bringing this to our attention, and we hope to have the o... read more
Scheduled online. Although I was told, they had no clue when I showed up that I'd scheduled online or what I was seeking... and didn't ask. I wanted a full service (20k scheduled maint) based on manufacturers guidelines. All they did was change the oil and charge me $70 for a cabin air filter for a total of $195. No tire rotation or explanation of the x-point inspection or review of scheduled maintenance. When I inserted my CC to pay, the total was over $200. When I asked the "cashier" about the discrepancy, she said that th... read more
Business response:
We are sorry to hear about the issues you experienced with your service appointment. This is certainly not the level of service we aim to provide. To address your concerns directly and work towards a resolution, please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He is committed to ensuring that your experience is improved and that your feedback is taken seriously. Thank you for bringing this to our attention.
Inconsiderate of other people's time. Be ready to wait ... waiting on response, diag, estimates, repair, reimbursement, you name it. They are in no hurry.
Business response:
Thank you for sharing your experience. We apologize for the delays and any inconvenience caused. We understand the importance of timely service and want to address your concerns directly. Please reach out to David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com. He will assist you in resolving these issues and ensuring a more efficient process moving forward. We appreciate your feedback and look forward to improving your experience.
Frequently asked questions about McKinney Buick GMC
How is McKinney Buick GMC rated?
McKinney Buick GMC has a 4.3 star rating with 8,965 reviews.
When is McKinney Buick GMC open?
McKinney Buick GMC is open now. It will close at 9:00 p.m.