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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
The issues are still there
Business response:
We apologize that you still have issues outstanding after your recent service. We passed your note along along and our team mentioned they have since reached out by phone to try and connect. If you still have items needing addressed, please contact our Service Manager, Daniel Adams at DAdams@mbplano.com or 214-547-2877. Daniel would be happy to assist you and get any outstanding items taken care of. Talk soon. Best wishes.
Bad experience this time with Marc! Delivered car on Friday morining 8.20 am & received texton 5:49 PM same day for pick up! Once reached to service station, couldn't get Car delivery & found that they lost my key somewhere. Has to come back again on next day. Very disappointed & & I lost my half day of Saturday! Will not come back to this location again.
Business response:
We apologize that your experience having service done with Marc left more to be desired. We apologize that your key was misplaced and that your time was wasted by requiring you come back the next day. We understand how frustrating this must be and apologize for the inconvenience. We greatly look forward to serving you additionally in a manner and cadence we can all be proud of moving forward. Thank you for your business and your patience. See you next time. Thanks again!
The alignment tech made my four wheel alignment much worse and the Service Advisor blamed the problem on me. They had to realign the vehicle, taking 3 hours, while I waited for it. It's disappointing to have such a low level of integrity at a Mercedes dealer.
Business response:
We apologize that your service experience was less than pleasant and that your alignment needed redone. We appreciate you sharing the shortcomings of your visit and we invite you to end additional details including who you worked with that was combative to social@MBPlano.com so we may address the issue locally. We yearn to provide you improved experiences moving forward. Talk soon. Best wishes.
I brought my car 10,000 miles service which was $350. associate asked for alignment service which I declined because I didn't feel that car was pulling right or left. But since I have serv ice done my car is pulling on right side. I'm very surprised that why all of a sydeen car started to pulling on right side. I'm very disappointed with the service I received. If this is your way of treating customer, I would never back to your place again. I must right a google review about the experience I have got at this dealership.
Business response:
We apologize that your first visit in did not go as planned. We understand that you declined the alignment suggestions, which is recommended by Mercedes-Benz at 12k miles (or one year). We passed your feedback along to our leadership and our service managers confirmed that nothing we worked on would have impacted your alignment while the vehicle was on site. We understand our Service Manager, Daniel Adams reached out by phone this AM to go over your concerns as well. If you need to re-reach Daniel, you may always do so at DA... read more
Waited in line for 25 min. to receive my loaner. (After waiting 15 min. for my service specialist to finally show up.) First time the service was a bit lousy.
Business response:
We apologize that your first visit was a bit lousy. We appreciate your feedback and want you to know we are passing it along to our leadership for review. Thanks for taking time to share. We look forward to providing you improved experiences on future visits. Best wishes!
it was very nasty they didn't do anything just gave the car back as I gave
Business response:
We apologize that your experience with us in service was not comprehensive. We invite you to reach out to our management directly at social@MBPlano.com with details regarding how we dropped the ball so that we may look into the issues you note and see what we can do to make it right. We look forward to hearing from you additionally. Talk soon. Best wishes!
car had to go to them twice and was thus delayed an additional week. also first week, they took their sweet time not doing all the work they needed to do. Guess the only decent dealership left in dallas is park place
Business response:
We apologize that you had a less than pleasant service experience and we invite you to reach out to our team at social@MBPlano.com with details of what happened so that we may look into the issue you note and see what we can do to make it right. Talk soon. Best wishes.
Very very bad service department I have used Mercedes for past over 30 years. But I wont advise anyone or for me.
Business response:
We are so sorry to hear that your service experience was less than pleasant. We invite you to send us a few details to social@MBPlano.com including what happened and how our team dropped the ball so that we may look into the issues you note and see what can be done to make it right. Talk soon. Best wishes!
I don't know what is going on in my car since It came out from maintenance; I started hearing some kind of crazy noise coming out from the Engine of my E350 Mercedes. I'm afraid, There is no way I can drive it anymore. I called MB Of Plano, But No Adviser picked up my phone. I don't know what to do.
Business response:
We apologize to hear that your vehicle is still making noise after service. We invite you to contact our Service Manager, Daniel Adams directly for assistance so that we may look into what is going on. You may reach Daniel at DAdams@MBPlano.com or (214) 547-2877. Talk soon. Best wishes!
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.