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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Appointment for software update. Supposed to take less than 1 hour. They kept me there for 3+ hours. Tried to sell me tires within 5 minutes of arrival at 50% higher cost than next highest quote. Performed maintenance inspection without my consent, but then failed to give me results of inspection or receipt for warranty software update. Tech broke battery cover and failed to disclose. Only saving grace was service advisor ordered an new battery cover and mailed to house quickly.
Business response:
We are sorry to hear that your service visit left more to be desired and we appreciate your bringing the shortcomings of your visit to surface. We are passing your feedback along to our leadership for review and appreciate your time in letting us know. We look forward to providing you improved experiences on future visits. Take care!
I feel like they try to find something just to charge us more. They over charge for everything.
Business response:
We are sorry to hear that you feel negatively regarding the service suggestions and associated quotes you were provided during your recent service. We appreciate your insight and want to ensure you that we're passing your feedback along to our leadership for review. We look forward to serving you additionally when the opportunity arises. Thanks again!
4 visit and they did not fix the problem
Business response:
We apologize that your issues are still not resolved. We invite you to reach out to our management directly at social@MBPlano.com with details including who you worked and what issues are outstanding. We look forward to additional details so that we may look into the issues you note and work towards a resolution. Talk soon. Best wishes!
I've happily driven a MBZ for almost forty years and had 100% of the service work done at a MBZ dealer, including the last annual service done in April of 2023 at MBZ Plano (Texas). At that time I replaced all 4 tires at the dealership as they had a tire special on Michelins which included run flat tires (the existing tires were not) at a somewhat reduced price. I did not know and the service writer certainly did not tell me that run flat tires could not be repaired, only replaced. So on Friday, 9/22/2023 while driving on a ... read more
Business response:
We are sorry to hear that you had a flat tire and pleased to hear that you are safe. We understand your frustration regarding the fact that a run flat tire cannot be repaired and instead needs replaced. We use run flat tires when the original manufacturer spec called for it and used them from the factory. In the future, if you have a preference that varies from the manufacturer suggestion, just let us know when purchasing and we're happy to abide. We appreciate your business and your feedback. Safe travels! Take care.
Extremely poor customer service at this location, no matter the service advisor. Time and time again.
Business response:
We are sorry to hear that you had poor experiences with us and we invite you to reach out to our management directly at Social@MBPlano.com with details regarding what happened so that we may look into the issues you note and see what we can do to make it right. Talk soon. Best wishes!
After 1 day it pop up engine light agian and have to wait long period to get scheduled for fixing
Business response:
We apologize that you have a check engine light on after recent service. We invite you to reach out to our Service Manager, Daniel Adams directly at DAdams@mbplano.com or 214-547-2877. Daniel would be happy to assist you and see what we can do to make it right. Talk soon. Best wishes!
Although its a 2010 C300 we have had it serviced here regularly. Recent service had motor mounts replaced. They do excellent work. The only issue is they changed their loaner car fleet to EVs which means longer refueling which meant we had to come back the following day as there were no loaners fueled and ready. This is a huge hassle as we scheduled 2 weeks prior and my time is valuable.
Business response:
We apologize that your recent service visit left more to be desired regarding the logistical challenges of EV loan car fleet. We appreciate your feedback and we are passing it along to our leadership for review. We are always reviewing our strategies and appreciate your candid feedback. We look forward to providing you improved experiences moving forward. Take care!
Continuous poor and slow service. Car was with service department for 8 days for a battery replacement.
Business response:
We apologize that your service experience took longer than anticipated and want you to know we are passing your feedback along to our leadership for review. We appreciate you taking time to share the shortcomings of your recent visit. We invite you to reach out to Service Manager, Daniel Adams at DAdams@MBPlano.com or 214-547-2877. Daniel would be happy to talk through your frustrations and work to provide you improved experiences moving forward. Talk soon. Best wishes.
The process between scheduling appointment and picking up car was disappointing. My appointment was scheduled at least 10 days in advance. I dropped my car off Monday August 14th 7:30am received a text Tuesday and Wednesday the 15, 16th shop was behind. Another text on Friday the 18th asking me to approve a $3700 invoice. After expressing my displeasure I was comped roughly $100 approved the invoice $3642 and my car wasn't complete until Tuesday August 22nd. I'm a longtime Ewing and Mercedes Benz customer with over 15years o... read more
Business response:
We apologize that your service experience took longer than anticipated and was more expensive than you expected. We are passing your feedback along to our leadership and invite you to reach out to Service Manager, Daniel Adams at DAdams@MBPlano.com or 214-547-2877. Daniel would be happy to talk through your frustrations and work to provide you improved experiences moving forward. Talk soon. Best wishes.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.