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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
There is problem after I puck up my car. This is 2nd time ever time is different. This time is car doesnt lock. Tried all 3 way When I call s r dept. they always says bring car. Once I called about it doesnt start from phone man said u will charge $200. All I need password. N that is my phone last digits.
Business response:
We apologize your vehicle is experiencing issues and would like to gather a few additional details regarding who you spoke with, when and get your contact information so we may follow up. We invite you to reach out to us at social@MBPlano.com with details. We look forward to hearing from you additionally. Best wishes.
poor workmanship on tires. started making a clicking noise in the front right tire that wasn't there before. no acknowledgement from the service department or management except saying that it is nothing to worry about not able to keep promises of returning our car on time
Business response:
We apologize that you are hearing a clicking noise after your service and that you've having trouble receiving follow up. We invite you to reach out to our Service Manager, Daniel Adams at DAdams@MBPlano.com or 214-547-2877 for additional assistance. Talk soon. Best wishes.
Absolutely horrible. Not covering warranty, when there was a bubble on the tire. Telling me to do additional services, when they are not recommended by MB. These are in addition to B1 and B2. Telling me verablly about a crack but not giving me in writing. Of course, no loaner car or anything. Very dissapointed and I don't recommend it.
Business response:
We apologize that your expeirence in service did not impress and we appreciate your feedback. We hear and understand your frustration that your extended tire warranty does not cover bubbles forming in the tire and that you feel the suggestions for B1 and B2 are unwarranted. Our Service team noted that the B1 and B2 are suggested on timed intervals, not always mileage (which ever comes first) and they are not obligatory to do. That said, we still suggest them at the intervals that Mercedes-Benz suggests. Lastly, the quote for... read more
Ill never use this dealership again. I was misled about some things
Business response:
Sorry to hear you were mislead about some things during your experience. We invite you to reach our management at social@MBPlano.com with details including who you worked with and what happened so that we may look into the issues you note and work to better serve you. Talk soon. Best wishes!
I am a long time customer. My previous service advisor left. New customer service is lacking and sub par. There are other Mercedes dealerships to chose from
Business response:
We apologize that your experience with us in service was lacking. We invite you to send details of your visit to social@MBplano.com with feedback regarding what happened and who you worked with. We'd like to look into the issues you note and work to provide you improved experiences moving forward. We look forward to hearing from you additionally. Thanks again!
Disappointing for a Mercedes dealership. Disorganized, didnt have all of the parts despite having gone in ahead so that they would know what was needed. Now I have to go back. Just sloppy
Business response:
We apologize that we did not have all the parts necessary to complete your service on the first visit. We are passing your feedback along to our leadership and look forward to getting you service needs taken care of as soon as everything is here. Apologies for the delay. Talk soon. Best wishes.
Lack of communication, lack of execution....subpar at best
Business response:
We apologize that you feel negative regarding the communication during your recent visit. We passed your feedback along to our Service Manager, Daniel Adams, who noted he reached out and left a voicemail while trying to connect. If you'd like to reach Daniel to discuss your experience, you may do so at DAdams@mbplano.com or 214-547-2877. Daniel is anticipating your contact. Talk soon. Best wishes.
Was able to schedule the service fine (have used this location for my previous car). Work done was fine - and was completed on time. I had requested a hard copy of a warning message from my onboard AMG display (which was shown the previous month) - but they were not able to retrieve the message. Unfortunately, in the process of checking the OBD-2 port where CAN-BUS reading is obtained - the service person damaged the leather on passenger front seat (looks like a metal tool gouged the leather). I left a message from a text re... read more
Business response:
We apologize that your service experience seems to have left an issue with your leather and want you to know we've passed your feedback along to our leadership for review. Our Service Manager, Daniel Adams noted he reached out by phone today and left a voicemail. Daniel is standing by to discuss your expeirence and work towards a resolution. At your convenience, you may reach Daniel directly at DAdams@mbplano.com or 214-547-2877. Talk soon. Best wishes.
Terrible experience, mercedez Benz of Plano has lost its touch with the customers they are suppose to serve
Business response:
We apologize that you had a 1-star experience with us and we invite you to provide a few additional details of your experience to social@MBPlano.com so that our management may look into your feedback and work to better serve you moving forward. We look forward to hearing from you. Best wishes!
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.