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Mercedes Benz of Plano
- Car Dealers
- Plano, TX
About this business
Location details
6455 Dallas Parkway, Plano, TX, 75024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I returned the leased S550 in early November and do no longer lease or posses that car
Business response:
Apologies for the communication. The vin may still be tied to you if it hasn't been registered to a new owner yet. We appreciate your feedback. Best wishes.
I waited longer than necessary to be acknowledged and checked in. The employees seemed preoccupied talking amongst themselves.
Business response:
We apologize that your check-in experience took long than anticipated and we appreciate your feedback. We are passing your note to our service management and look forward to providing expedited experiences moving forward. Best wishes.
Nothing special. Didnt even clean the car back up after service.
Business response:
We apologize that your recent service experience left more to be desired in terms of experience and in particular that your vehicle was not detailed at delivery. We look forward to ensuring improved experiences moving forward. Best wishes.
Recall work was done just fine. But, when I picked up my car, their technician's inspection report said that I had a bad oil seal leak on the front top of the engine, and that I needed to bring it in to be fixed for $1,000!!! Instead I took it to a private repair shop who looked it over and said the problem was that the Dealer has spilled oil all over when they changed the oil 3 weeks earlier. I didn't need a new seal. This shop cleaned it all up charged me $60. So much for Dealers.
Business response:
Apologies that your recent service experience left questions regarding the suggested repairs. We appreciate you bringing the issues to our attention. We are passing your feedback along to our Service Managers and yearn to provide you better experiences moving forward. Best wishes!
Never had a good experience at this dealership.
Business response:
We apologize that you have not had excellent experiences with us. We invite you to send additional details regarding your visits to social@MBPlano.com so that we may look into the issues you note and see what can be done to make it right and work to better serve you moving forward. Talk soon. Best wishes.
The customer service aspect of it was okay, but the actual service on the vehicle I was not pleased with at all they left my car dirt y grease stains... the mechan didn't clean up after his self at all, the inside of the car was not vacuumed or anything.. I would give zero stars but I have to give at least one to be rated..
Business response:
We apologize that your repair left your vehicle dirtier than expected and we agree that should not be happening. We are passing your feedback along to our service team for review and appreciate you bringing the issue to attention. We look forward to better serve you next time. Thanks again!
Service people very nice but the staff which wash the car broke the sill plate at drivers door, I just see when i got out the car at work, no time to turn back, I return and explain what happened and the service Advisor was very rude and say I can give you a price for repairs on that sill plate his name was MARK COBB,
Business response:
Thank you for letting us know. We apologize that there was a sill plate broken. Without your full name, we cannot look you up in our system to reach out. We invite you to contact your service advisor to discuss solutions. Talk soon. Best wishes.
They said they fixed it first and then when I was driving it back home, found the AC was not working. Had to keep the vehicle two more days while they provided loaner car (that was good). But they do not check the conditions of the car after service before delivery to the customer. The AC was working absolutely fine when I gave them the car for yearly maintenance. They are also not aware of the number of services left to begin with, gave me the wrong information that I still have a service left
Business response:
Apologies that your recent service visit left more to be desired. We appreciate you mentioning the shortcomings of your recent visit so that we may work towards better serving you on future visits. Best wishes!
This dealership at Plano does not have control of their database. They send out maintenance alerts on two cars I traded into them long ago. It's frustrating to receive alerts to care that I don't own. I'd choose one star but it doesn't allow that.
Business response:
We've passed your note along to our team to look into the vin associated with the review and ensure your information is removed from the system. Apologies for the notices. Thanks for letting us know. Best wishes.
Frequently asked questions about Mercedes Benz of Plano
How is Mercedes Benz of Plano rated?
Mercedes Benz of Plano has a 4.6 star rating with 14,052 reviews.
When is Mercedes Benz of Plano open?
Mercedes Benz of Plano is closed now. It will open at 8:00 a.m.